Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

We’re hiring a Customer Systems Lead to help build a seamless, connected customer operating environment across Heidi.

Reporting to the Head of Customer Success, ANZ, this role will own the systems, tooling, integrations, and customer data flows that power the customer experience across Customer Success, Support, Implementations, and Product.

You will help ensure customer teams have the right information, at the right time, in the right systems — reducing operational friction, improving visibility, and enabling teams to focus more time on meaningful customer work.

This role is ideal for someone who loves systems thinking, operational architecture, automation, integrations, and creating elegant workflows across complex customer environments.

What you will do

Own the customer systems ecosystem

Manage and improve the systems that support the customer journey across CRM, support tooling, onboarding workflows, reporting, customer data, and operational platforms.

Improve connected customer experiences

Help ensure customer information flows cleanly across systems and teams, reducing duplication, manual work, operational gaps, and inconsistent customer experiences.

Build integrations and automations

Partner with Product, Engineering, and Operations teams to improve integrations, workflows, automations, and operational scalability across customer systems.

Improve visibility and operational intelligence

Help build better reporting, dashboards, lifecycle visibility, customer health signals, and operational insights that support customer-facing teams and leadership decision-making.

Streamline team workflows

Identify opportunities to simplify how Customer Success and Support teams work day-to-day, helping reduce administrative burden and improve operational efficiency.

Be a builder

Get into the detail, solve messy operational problems, and continuously improve the systems and workflows that power the customer experience.

What we will look for

• Experience in Customer Systems, Revenue Operations, Customer Operations, Systems Administration, or Operations roles in SaaS or healthcare environments

• Strong systems-thinking mindset and comfort working across tooling, workflows, and integrations

• Experience with CRM and support platforms such as Salesforce, HubSpot, Zendesk, Intercom, Jira, Gainsight, or similar tools

• Experience building automations, improving workflows, and solving operational inefficiencies

• Strong analytical and problem-solving skills

• Ability to work cross-functionally across technical and operational teams

• Practical and hands-on, with a bias for action and continuous improvement

The Way We Work

Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working, with 3 days in the office

• Monthly $150 AUD benefit to invest in your physical and mental wellbeing

• Recharge Days after major milestones and busy periods

• A generous personal development budget of $1000 AUD per annum

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• A one-time home office setup contribution

• 26 weeks paid parental leave for primary carers, 18 weeks for secondary carers

• A fertility support benefit of $10,000 AUD covering IVF, egg freezing or sperm freezing

• 10 days per year dedicated to supporting clinicians in maintaining accreditation

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We’re proud to be an equal opportunity employer and welcome all applicants as we’re committed to promoting a culture of opportunity for all.

Partnership & Operations Specialist (Payment Gateway)

Location: Hanoi, Vietnam

Workplace Type: On-site/Hybrid

About the Role

Our client is a fast-growing global technology organization specializing in Cross-border E-commerce product ecosystems and B2B SaaS solutions. With over a decade of industry expertise, their platforms empower more than one million online merchants across major global markets, including the United States and China. Their mission is to tear down the barriers of global commerce and provide an all-in-one launching pad for digital entrepreneurs worldwide.

Key Responsibilities

• Supervise and drive all daily operational activities within the Payment team.
• Host alignment meetings, track action items, and ensure post-meeting tasks are delivered within committed timelines.
• Monitor operational metrics, system stability, and payment gateway Conversion Rates (CR).
• Oversee and optimize routing rules and operational logic across various gateways to ensure seamless transaction flows.
• Identify, connect, and negotiate cooperation terms with international payment gateways and Payment Service Providers (PSPs).
• Partner closely with internal cross-functional teams, including IT/Tech and Customer Service (CS), to smoothly onboard international payment vendors and set up operational workflows.
• Coordinate with the IT/Development team to troubleshoot and resolve technical issues related to international payment flows or gateway integrations.
• Support initiatives for automation and AI-driven workflows within payment operations.
• Build and maintain analytical dashboards to monitor payment-related OKRs and operational performance.
• Prepare data-driven reports, business plans, and strategic proposals to identify optimization and growth initiatives.

Required Skills & Qualifications

• 2+ years of experience in Project Coordination, Operations, Business Development, or Partnership roles.
• Solid understanding of international/foreign payment gateways, PSPs, or the global fintech ecosystem.
• An existing network within the fintech, banking, or payment gateway ecosystem is a major plus.
• Exceptional stakeholder management and cross-functional communication skills, with a proven ability to bridge the gap between technical teams (IT/Tech) and customer-facing teams (CS).
• Strong communication skills in English (both written and verbal) to negotiate and collaborate with overseas vendors and regional teams.
• Strong system-thinking, a proactive “can-do” attitude, and a high sense of ownership.
• Proficiency in data analysis and reporting tools.
• Experience with payment gateway integration and troubleshooting.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Competitive monthly NET salary, transparent and fully take-home
• Up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses.
• 24 remote working days per year, enabling a healthy work–life balance
• 12 days of paid annual leave, in addition to public holidays
• Flexible working hours, Monday to Friday – weekends are fully yours
• Annual health check-ups
• Social insurance coverage in compliance with Vietnamese labor regulations
• Company-sponsored sports clubs to support both physical and mental well-being
• Regular company trips and team bonding activities
• Clear and accelerated career development and promotion pathways
• Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured

Global Director, Sales Strategy and Operations

Smartly is looking for a Global Director, Sales Strategy and Operations to help shape and scale how our commercial organization operates globally. In this role, you will partner closely with Sales leadership and cross-functional teams to drive planning, operational rigor, forecasting, and strategic initiatives that support growth across regions and customer segments.

This role is well suited for someone who combines strong analytical thinking with business judgment and operational execution. You will work across teams to improve decision-making, streamline processes, and ensure our global go-to-market organization can scale effectively as the business grows.

What You Will Do

• Partner with global Sales leadership to define and operationalize go-to-market priorities and commercial strategy
• Lead annual and quarterly planning processes, including territory planning, quota modeling, capacity planning, and performance tracking
• Develop forecasting frameworks, reporting structures, and business insights that support data-driven decision-making
• Analyze pipeline health, sales performance, conversion trends, and operational metrics to identify opportunities and risks
• Drive cross-functional initiatives with Finance, Marketing, Customer Success, and Business Operations teams to improve commercial effectiveness
• Build scalable operational processes and frameworks that improve efficiency and consistency across regions
• Prepare executive-level business reviews, strategic analyses, and recommendations for senior leadership stakeholders
• Identify areas for process improvement and lead operational change initiatives that support company growth

What We Are Looking For

• Strong experience in sales strategy, revenue operations, business operations, management consulting, or related commercial strategy functions
• Experience working with global sales organizations and supporting cross-regional go-to-market teams
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights
• Experience with forecasting, pipeline management, sales planning, and performance reporting
• Ability to work through ambiguity and drive alignment across multiple stakeholders and functions
• Strong communication and presentation skills, including experience working with senior business leaders
• Comfortable balancing strategic thinking with hands-on operational execution
• Experience working with CRM and business intelligence tools such as Salesforce, Looker, Tableau, or similar platforms

What We Offer You

At Smartly, we offer a place where you can advance your career. Here, you’ll find:

An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

Global Impact: Contribute to a company making a global impact, directly influencing our customers’ success and business growth.

Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.

Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Apply Now and Build Your Future with Smartly!

Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together

#LI-HYBRID

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.

The processing of your information is described in our Candidate Privacy Notice.

Regional Market Engineering Manager - Yakima

*This is a hybrid position that involves travel, after-hours and weekend work, and on-call availability as required. You will be supporting our Boise, Twin Falls, Tri-Cities, Yakima, and Wenatchee markets. *

About Townsquare Media:

Townsquare is a media, entertainment, and digital marketing solutions company dedicated to serving small and mid-sized markets across the U.S. We own and operate 354 radio stations and more than 400 local websites across 74 markets—including trusted Boise, Twin Falls, Tri-Cities – Richland/Kennewick/Pasco, Yakima, and Wenatchee stations.

We combine the power of local media with best-in-class digital solutions to help businesses grow—offering everything from broadcast and digital advertising to SEO, web design, and programmatic marketing.

The Regional Market Engineering Manager Opportunity:

Townsquare Media is looking for a Regional Market Engineering Manager to oversee our multi-station broadcast radio facilities in theBoise, Twin Falls, Tri-Cities, Yakima, and Wenatchee markets.

Essential Functions:

Travel & Transportation:

• Maintain a valid driver’s license and reliable transportation
• Drive independently to multiple transmitter sites across assigned markets, including remote locations
• Respond to emergency equipment failures on short notice, including after hours and weekends
• Travel between sites safely and efficiently, navigating to locations without assistance

Technical Operations:

• Manage activities for a goal of 100% uptime of station on-air and streaming products
• Inspect, repair, and maintain all broadcast radio station equipment, including transmitters, antennas, satellite downlinks, automation systems, studio equipment, remote equipment, generators, telephone systems, and related equipment
• Install and maintain AoIP and automation systems (Zetta and Wheatstone experience preferred)
• Maintain and troubleshoot AM directional antenna systems
• Maintain EAS systems, logging compliance, and related equipment
• Maintain personal computers, servers, printers, and software; perform updates as needed
• Install and maintain LAN systems
• Ensure compliance with FCC technical rules and perform duties of Chief Operator
• Ensure compliance with all Company Engineering and Information Technology practices

Cognitive & Communication:

• Read and interpret technical documents, safety rules, operating and maintenance instructions, schematics, and procedure manuals
• Follow detailed verbal and written instructions accurately and retain information necessary to complete tasks
• Identify and differentiate between multiple transmitters, equipment components, and site locations
• Diagnose equipment issues and make real-time decisions to restore broadcast operations
• Write routine reports and correspondence
• Speak effectively with programming staff, management, and other employees to achieve operational goals
• Interface with Senior Vice President of Engineering and Senior Vice President, Information Technology, as well as other Corporate Technical Staff to ensure current guidance and best practices are followed.

Safety & Physical Requirements:

• Follow all safety protocols for working with high-voltage equipment and at tower sites
• Maintain situational awareness to prevent falls and injuries
• Climb ladders and work at heights
• Work in varying weather conditions and outdoor environments
• Frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear
• Occasionally climb, balance, stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds
• Maintain close visual acuity to prepare and analyze data and figures, view a computer terminal, read extensively, visually inspect small defects and parts, operate machines, and use measurement devices

Qualifications:

• Technical training school, or two to four years related experience and/or training, or equivalent combination of education and experience (required)
• SBE or computer-related certification helpful but not required
• Familiarity with Microsoft Windows (all versions), Microsoft Office, networking concepts, computer hardware, and wireless/handheld devices
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form

Work Schedule:

• After-hours and weekend work as required
• On-call availability for emergency response

Disclaimer:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. The incumbent will follow any other instructions and perform any other related duties as may be required by the supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + bonus program
• Company discounts
• Pet Insurance
• Time off for volunteering
• And much more…

About Us:

Townsquare is a community-focused digital media, digital marketing solutions and radio company focused outside the Top 50 markets in the U.S. Our assets include Townsquare Interactive, a digital marketing services subscription business providing web sites, search engine optimization, social platforms and online reputation management for approximately 21,900 SMBs; Townsquare IGNITE, a proprietary digital programmatic advertising technology with an in-house demand and data management platform; and Townsquare Media, our portfolio of 357 local terrestrial radio stations in 74 cities with corresponding local news and entertainment websites and apps including legendary brands such as WYRK.com, WJON.com, and NJ101.5.com, along with a network of national music brands including XXLmag.com, TasteofCountry.com, UltimateClassicRock.com and Loudwire.com.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

Washington Base Pay Range:

$65,000—$85,000 USD

Regional Market Engineering Manager - Cheyenne

*This is a hybrid position that involves travel, after-hours and weekend work, and on-call availability as required. You will be supporting our Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets. *

About Townsquare Media:

Townsquare is a media, entertainment, and digital marketing solutions company dedicated to serving small and mid-sized markets across the U.S. We own and operate 354 radio stations and more than 400 local websites across 74 markets—including trusted Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie stations.

We combine the power of local media with best-in-class digital solutions to help businesses grow—offering everything from broadcast and digital advertising to SEO, web design, and programmatic marketing.

The Regional Market Engineering Manager Opportunity:

Townsquare Media is looking for a Market Engineering Manager to oversee our multi-station broadcast radio facility in the Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets.

This position serves as the sole technical authority for market-level engineering operations and is responsible for the planning, analysis, and independent decision-making that governs broadcast continuity, FCC compliance, and infrastructure strategy across all assigned stations. The Market Engineering Manager exercises independent judgment on matters that directly affect station revenue, regulatory standing, and operational performance, and will personally perform technical work when operational circumstances require.

Essential Functions:

The following duties are essential functions of this position. The ability to perform each of these functions, with or without reasonable accommodation, is a condition of employment.

Independent Judgment and Decision-Making

• Exercise independent judgment to assess, prioritize, and resolve technical failures affecting station broadcast continuity, including real-time decisions during on-air emergencies where delays directly impact revenue and regulatory standing
• Evaluate equipment performance and determine appropriate corrective action, including the authority to take systems offline, reroute signals, or authorize emergency repairs without prior approval when broadcast continuity is at risk
• Ability and willingness to serve as Chief Operator under FCC rules, with independent authority to ensure station compliance with all applicable technical regulations
• Conduct root cause analysis of equipment failures and develop technical solutions to prevent recurrence
• Evaluate and optimize broadcast transmission infrastructure and technical systems to ensure operational continuity and regulatory compliance
• Develop technical operating standards for market engineering operations
• Develop and recommend capital expenditure plans for infrastructure upgrades, including vendor evaluation, budget proposals, and cost-benefit analysis for executive approval
• Evaluate and select vendors and contractors for engineering projects and maintenance

Technical Operations

• Inspect, diagnose, repair, and maintain all broadcast radio station equipment, including transmitters, antennas, satellite downlinks, automation systems, studio equipment, remote equipment, generators, telephone systems, and related equipment
• Install and maintain AoIP and automation systems (Zetta and Wheatstone experience preferred)
• Maintain and troubleshoot AM directional antenna systems
• Maintain EAS systems, logging compliance, and related equipment
• Maintain personal computers, servers, printers, and software; perform updates as needed
• Install and maintain LAN systems
• Ensure compliance with all Company Engineering and Information Technology practices

Travel and Emergency Response

• Maintain a valid driver’s license and reliable transportation
• Drive independently to multiple transmitter sites across assigned markets, including remote locations
• Respond to emergency equipment failures on short notice, including after hours and weekends; this role requires on-call availability reflecting the position’s independent authority over broadcast operations
• Travel between sites safely and efficiently, navigating to locations without assistance

Cognitive and Communication Requirements

• Read and interpret technical documents, safety rules, operating and maintenance instructions, schematics, and procedure manuals
• Follow detailed verbal and written instructions accurately and retain information necessary to complete tasks
• Identify and differentiate between multiple transmitters, equipment components, and site locations
• Diagnose equipment issues and make real-time decisions to restore broadcast operations
• Write routine reports, technical documentation, and correspondence
• Communicate effectively with programming staff, management, and other employees to achieve operational goals
• Interface with the Senior Vice President of Engineering, Senior Vice President of
• Information Technology, and other Corporate Technical Staff to ensure current guidance and best practices are followed

Safety and Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Follow all safety protocols for working with high-voltage equipment and at tower sites
• Maintain situational awareness to prevent falls and injuries
• Climb ladders and work at heights
• Work in varying weather conditions and outdoor environments
• Frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear
• Occasionally climb, balance, stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds
• Maintain close visual acuity to prepare and analyze data and figures, view a computer terminal, read extensively, inspect small defects and parts, operate machines, and use measurement devices

Qualifications:

Required

• Five or more years of progressively responsible broadcast engineering experience, or an equivalent combination of education and experience
• Demonstrated ability to exercise independent technical judgment in high-pressure, time-sensitive environments
• Proficiency with Microsoft Windows, Microsoft Office, networking concepts, computer hardware, and wireless/handheld devices
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form

Preferred

• SBE certification or computer-related certification
• Experience with Zetta and Wheatstone systems

Benefits:

• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + bonus program
• Company discounts
• Pet Insurance
• Time off for volunteering
• And much more…

Disclaimer:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. The incumbent will follow any other instructions and perform any other related duties as may be required by the supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:

Townsquare is a community-focused digital media, digital marketing solutions and radio company focused outside the Top 50 markets in the U.S. Our assets include Townsquare Interactive, a digital marketing services subscription business providing web sites, search engine optimization, social platforms and online reputation management for approximately 21,900 SMBs; Townsquare IGNITE, a proprietary digital programmatic advertising technology with an in-house demand and data management platform; and Townsquare Media, our portfolio of 357 local terrestrial radio stations in 74 cities with corresponding local news and entertainment websites and apps including legendary brands such as WYRK.com, WJON.com, and NJ101.5.com, along with a network of national music brands including XXLmag.com, TasteofCountry.com, UltimateClassicRock.com and Loudwire.com.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

Regional Market Engineering Manager - Casper

*This is a hybrid position that involves travel, after-hours and weekend work, and on-call availability as required. You will be supporting our Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets. *

About Townsquare Media:

Townsquare is a media, entertainment, and digital marketing solutions company dedicated to serving small and mid-sized markets across the U.S. We own and operate 354 radio stations and more than 400 local websites across 74 markets—including trusted Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie stations.

We combine the power of local media with best-in-class digital solutions to help businesses grow—offering everything from broadcast and digital advertising to SEO, web design, and programmatic marketing.

The Regional Market Engineering Manager Opportunity:

Townsquare Media is looking for a Market Engineering Manager to oversee our multi-station broadcast radio facility in the Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets.

This position serves as the sole technical authority for market-level engineering operations and is responsible for the planning, analysis, and independent decision-making that governs broadcast continuity, FCC compliance, and infrastructure strategy across all assigned stations. The Market Engineering Manager exercises independent judgment on matters that directly affect station revenue, regulatory standing, and operational performance, and will personally perform technical work when operational circumstances require.

Essential Functions:

The following duties are essential functions of this position. The ability to perform each of these functions, with or without reasonable accommodation, is a condition of employment.

Independent Judgment and Decision-Making

• Exercise independent judgment to assess, prioritize, and resolve technical failures affecting station broadcast continuity, including real-time decisions during on-air emergencies where delays directly impact revenue and regulatory standing
• Evaluate equipment performance and determine appropriate corrective action, including the authority to take systems offline, reroute signals, or authorize emergency repairs without prior approval when broadcast continuity is at risk
• Ability and willingness to serve as Chief Operator under FCC rules, with independent authority to ensure station compliance with all applicable technical regulations
• Conduct root cause analysis of equipment failures and develop technical solutions to prevent recurrence
• Evaluate and optimize broadcast transmission infrastructure and technical systems to ensure operational continuity and regulatory compliance
• Develop technical operating standards for market engineering operations
• Develop and recommend capital expenditure plans for infrastructure upgrades, including vendor evaluation, budget proposals, and cost-benefit analysis for executive approval
• Evaluate and select vendors and contractors for engineering projects and maintenance

Technical Operations

• Inspect, diagnose, repair, and maintain all broadcast radio station equipment, including transmitters, antennas, satellite downlinks, automation systems, studio equipment, remote equipment, generators, telephone systems, and related equipment
• Install and maintain AoIP and automation systems (Zetta and Wheatstone experience preferred)
• Maintain and troubleshoot AM directional antenna systems
• Maintain EAS systems, logging compliance, and related equipment
• Maintain personal computers, servers, printers, and software; perform updates as needed
• Install and maintain LAN systems
• Ensure compliance with all Company Engineering and Information Technology practices

Travel and Emergency Response

• Maintain a valid driver’s license and reliable transportation
• Drive independently to multiple transmitter sites across assigned markets, including remote locations
• Respond to emergency equipment failures on short notice, including after hours and weekends; this role requires on-call availability reflecting the position’s independent authority over broadcast operations
• Travel between sites safely and efficiently, navigating to locations without assistance

Cognitive and Communication Requirements

• Read and interpret technical documents, safety rules, operating and maintenance instructions, schematics, and procedure manuals
• Follow detailed verbal and written instructions accurately and retain information necessary to complete tasks
• Identify and differentiate between multiple transmitters, equipment components, and site locations
• Diagnose equipment issues and make real-time decisions to restore broadcast operations
• Write routine reports, technical documentation, and correspondence
• Communicate effectively with programming staff, management, and other employees to achieve operational goals
• Interface with the Senior Vice President of Engineering, Senior Vice President of
• Information Technology, and other Corporate Technical Staff to ensure current guidance and best practices are followed

Safety and Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Follow all safety protocols for working with high-voltage equipment and at tower sites
• Maintain situational awareness to prevent falls and injuries
• Climb ladders and work at heights
• Work in varying weather conditions and outdoor environments
• Frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear
• Occasionally climb, balance, stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds
• Maintain close visual acuity to prepare and analyze data and figures, view a computer terminal, read extensively, inspect small defects and parts, operate machines, and use measurement devices

Qualifications:

Required

• Five or more years of progressively responsible broadcast engineering experience, or an equivalent combination of education and experience
• Demonstrated ability to exercise independent technical judgment in high-pressure, time-sensitive environments
• Proficiency with Microsoft Windows, Microsoft Office, networking concepts, computer hardware, and wireless/handheld devices
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form

Preferred

• SBE certification or computer-related certification
• Experience with Zetta and Wheatstone systems

Benefits:

• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + bonus program
• Company discounts
• Pet Insurance
• Time off for volunteering
• And much more…

Disclaimer:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. The incumbent will follow any other instructions and perform any other related duties as may be required by the supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:

Townsquare is a community-focused digital media, digital marketing solutions and radio company focused outside the Top 50 markets in the U.S. Our assets include Townsquare Interactive, a digital marketing services subscription business providing web sites, search engine optimization, social platforms and online reputation management for approximately 21,900 SMBs; Townsquare IGNITE, a proprietary digital programmatic advertising technology with an in-house demand and data management platform; and Townsquare Media, our portfolio of 357 local terrestrial radio stations in 74 cities with corresponding local news and entertainment websites and apps including legendary brands such as WYRK.com, WJON.com, and NJ101.5.com, along with a network of national music brands including XXLmag.com, TasteofCountry.com, UltimateClassicRock.com and Loudwire.com.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

Job Title: Deputy Head of Safeguarding UK - Maternity Cover

Reports to: Head Safeguarding

Direct Reports: Safeguarding Manager

Remote based

Closing date: 3/6/26

Kooth is a fast-growing, mission-driven organization transforming access to digital mental health support across the UK and the US. Listed on the London Stock Exchange (LSE:KOO), our mission is to create welcoming, accessible spaces for personalized mental health care that helps young people thrive.

Working alongside the NHS, Kooth is now the UK’s largest digital mental health platform for young people aged 10–25, built on over one million hours of professional support delivered to youth across the country.

In the US, we bring this mission to life through Soluna — California’s first statewide digital behavioral health platform for 13–25-year-olds — providing nearly immediate access to coaching, care navigation, peer support, and self-guided tools that help young people build resilience and access support when they need it most.

At Kooth, we’re more than a digital service. We’re purpose-driven, people-centered, and grounded in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. If you’re looking for meaningful work with measurable impact, you’ll find it here.

Learn more at Kooth and Soluna.

Role Objective

To support the Head of Safeguarding in ensuring the effective implementation of safeguarding and user safety frameworks,  and, lead the safeguarding team’s operations function.

Split of the role

Safeguarding - 40%

Stakeholder Management - 20%

Management & Leadership - 20%

Clinical Governance - 10%

Training - 10%

Main responsibilities:

• Support the Head of Safeguarding in leading on strategy to ensure that the organisation meets its responsibilities to safeguard CYP and adults and is continuously developing excellence in safeguarding within digital mental health
• Deputise for the Head of Safeguarding for the organisation across all areas of safeguarding responsibility, enabling an open culture where safeguarding is everyone’s responsibility
• Act as the lead professional for specific safeguarding areas (eg. PREVENT, Domestic Abuse) as delegated by the Head of Safeguarding
• Manage the integration of Kooth’s services with relevant local multi-agency safeguarding structures and  provide oversight of the safeguarding team’s policies, processes, advice and guidance for multi-agency working
• Support, and in some cases lead, the on-going development of safeguarding policies and procedures, ensuring they are evidence based, effective and meet the appropriate legislation/statutory guidance and support the implementation and communication of these within the organisation.
• Liaise across the organisation in organising and ensuring all commissioned areas have their contractual and statutory safeguarding reporting and auditing completed to a high quality, within deadlines.
• Support in ensuring that any relevant local area Safeguarding CYP/Adult partnership policies, regional and national guidelines and recommendations are disseminated and embedded into practice.
• Ensure organisational compliance in safeguarding required by legal, regulatory and national policy standards and demonstrate this through effective auditing, data collection and report writing.
• Attend relevant Safeguarding board meetings with local commissioning groups as appropriate and act as a reference point for partner agencies involved in Safeguarding to ensure advice and liaison is co-ordinated and effective.
• Manage the Clinical Team’s On Call service ensuring it remains consistently operational to a high standard
• Line manage the Safeguarding Manager and provide operational leadership to the Safeguarding Team, continuously developing excellence in safeguarding advice, guidance and liaison.
• Proactive engage in regular safeguarding supervision and appraisal to enhance self-development and career pathway and to ensure that practice is effective and compliant with the most up to date guidance.
• Co-produce and quality assure safeguarding related training, in conjunction with the Clinical Training Team in providing specialist training across the organisation within relevant areas of specialism.
• Lead the operational response for the company’s User Safety Incident Response Framework, ensuring all incidents are sufficiently investigated and generate learning, in line with the NHS PSIRF
• Ensure all learning from user safety incidents and safeguarding quality assurance processes is sufficiently leading to the necessary safety improvements as approved by the Head of Safeguarding and executive and board level safeguarding representatives.

This is not an exhaustive list and postholder may be required to complete additional duties with scope of capability as per the clinical team needs.

Experience / Qualifications

Essential:

• Registered safeguarding professional (eg. Social Worker, Health professional, Teacher or Police Officer)
• Minimum of 6 years post qualification experience.
• Demonstrable leadership experience in safeguarding practice
• Trained to a minimum of level 4 safeguarding children and adults in line with NHS Intercollegiate Document
• Experience of working with mental health service users

Desired:

• Experience in the digital health sector

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We’re excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Dependant on experience up to £55,000

2. Generous Annual Leave

Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24⁄7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you’re covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you’re seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.

Regional Market Engineering Manager - Grand Junction

*This is a hybrid position that involves travel, after-hours and weekend work, and on-call availability as required. You will be supporting our Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets. *

About Townsquare Media:

Townsquare is a media, entertainment, and digital marketing solutions company dedicated to serving small and mid-sized markets across the U.S. We own and operate 354 radio stations and more than 400 local websites across 74 markets—including trusted Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie stations.

We combine the power of local media with best-in-class digital solutions to help businesses grow—offering everything from broadcast and digital advertising to SEO, web design, and programmatic marketing.

The Regional Market Engineering Manager Opportunity:

Townsquare Media is looking for a Market Engineering Manager to oversee our multi-station broadcast radio facility in the Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets.

This position serves as the sole technical authority for market-level engineering operations and is responsible for the planning, analysis, and independent decision-making that governs broadcast continuity, FCC compliance, and infrastructure strategy across all assigned stations. The Market Engineering Manager exercises independent judgment on matters that directly affect station revenue, regulatory standing, and operational performance, and will personally perform technical work when operational circumstances require.

Essential Functions:

The following duties are essential functions of this position. The ability to perform each of these functions, with or without reasonable accommodation, is a condition of employment.

Independent Judgment and Decision-Making

• Exercise independent judgment to assess, prioritize, and resolve technical failures affecting station broadcast continuity, including real-time decisions during on-air emergencies where delays directly impact revenue and regulatory standing
• Evaluate equipment performance and determine appropriate corrective action, including the authority to take systems offline, reroute signals, or authorize emergency repairs without prior approval when broadcast continuity is at risk
• Ability and willingness to serve as Chief Operator under FCC rules, with independent authority to ensure station compliance with all applicable technical regulations
• Conduct root cause analysis of equipment failures and develop technical solutions to prevent recurrence
• Evaluate and optimize broadcast transmission infrastructure and technical systems to ensure operational continuity and regulatory compliance
• Develop technical operating standards for market engineering operations
• Develop and recommend capital expenditure plans for infrastructure upgrades, including vendor evaluation, budget proposals, and cost-benefit analysis for executive approval
• Evaluate and select vendors and contractors for engineering projects and maintenance

Technical Operations

• Inspect, diagnose, repair, and maintain all broadcast radio station equipment, including transmitters, antennas, satellite downlinks, automation systems, studio equipment, remote equipment, generators, telephone systems, and related equipment
• Install and maintain AoIP and automation systems (Zetta and Wheatstone experience preferred)
• Maintain and troubleshoot AM directional antenna systems
• Maintain EAS systems, logging compliance, and related equipment
• Maintain personal computers, servers, printers, and software; perform updates as needed
• Install and maintain LAN systems
• Ensure compliance with all Company Engineering and Information Technology practices

Travel and Emergency Response

• Maintain a valid driver’s license and reliable transportation
• Drive independently to multiple transmitter sites across assigned markets, including remote locations
• Respond to emergency equipment failures on short notice, including after hours and weekends; this role requires on-call availability reflecting the position’s independent authority over broadcast operations
• Travel between sites safely and efficiently, navigating to locations without assistance

Cognitive and Communication Requirements

• Read and interpret technical documents, safety rules, operating and maintenance instructions, schematics, and procedure manuals
• Follow detailed verbal and written instructions accurately and retain information necessary to complete tasks
• Identify and differentiate between multiple transmitters, equipment components, and site locations
• Diagnose equipment issues and make real-time decisions to restore broadcast operations
• Write routine reports, technical documentation, and correspondence
• Communicate effectively with programming staff, management, and other employees to achieve operational goals
• Interface with the Senior Vice President of Engineering, Senior Vice President of
• Information Technology, and other Corporate Technical Staff to ensure current guidance and best practices are followed

Safety and Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Follow all safety protocols for working with high-voltage equipment and at tower sites
• Maintain situational awareness to prevent falls and injuries
• Climb ladders and work at heights
• Work in varying weather conditions and outdoor environments
• Frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear
• Occasionally climb, balance, stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds
• Maintain close visual acuity to prepare and analyze data and figures, view a computer terminal, read extensively, inspect small defects and parts, operate machines, and use measurement devices

Qualifications:

Required

• Five or more years of progressively responsible broadcast engineering experience, or an equivalent combination of education and experience
• Demonstrated ability to exercise independent technical judgment in high-pressure, time-sensitive environments
• Proficiency with Microsoft Windows, Microsoft Office, networking concepts, computer hardware, and wireless/handheld devices
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form

Preferred

• SBE certification or computer-related certification
• Experience with Zetta and Wheatstone systems

Benefits:

• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + bonus program
• Company discounts
• Pet Insurance
• Time off for volunteering
• And much more…

Disclaimer:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. The incumbent will follow any other instructions and perform any other related duties as may be required by the supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:

Townsquare is a community-focused digital media, digital marketing solutions and radio company focused outside the Top 50 markets in the U.S. Our assets include Townsquare Interactive, a digital marketing services subscription business providing web sites, search engine optimization, social platforms and online reputation management for approximately 21,900 SMBs; Townsquare IGNITE, a proprietary digital programmatic advertising technology with an in-house demand and data management platform; and Townsquare Media, our portfolio of 357 local terrestrial radio stations in 74 cities with corresponding local news and entertainment websites and apps including legendary brands such as WYRK.com, WJON.com, and NJ101.5.com, along with a network of national music brands including XXLmag.com, TasteofCountry.com, UltimateClassicRock.com and Loudwire.com.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

Colorado Base Pay Range:

$70,000—$80,000 USD

Company Name: tastytrade

Role: Head of Trade Surveillance and Best Execution

Location: Chicago, IL - Hybrid (3 days/week in office)

Licensure: FINRA Series 4,7,24, and 63 (or equivalents)

Come join a cross-functional team dedicated to protecting clients and the firm by ensuring trades are supervised, fairly executed, and accurately reported.  You will own the end-to-end best execution and trade surveillance program for the broker-dealer, helping the business meet regulatory expectations while supporting scalable growth.  You will work closely with Trading Desk, Operations, Compliance, Technology, and Finance to design controls, analyze execution quality, and resolve complex trading issues.  Your work will turn trading data, venue analytics, and surveillance outputs into clear actions, reports, and process improvements that directly influence senior management decisions.

What You’ll Do:

• Program Ownership: Lead the best execution program while continuously improving the firm’s trade surveillance and best execution frameworks, policies, and procedures including venue analysis, routing reviews, and regular execution quality assessments and reports under FINRA Rule 5310.
• Trade Management Operations: Manage trade management operations across the trade lifecycle (capture, allocation, corrections, breaks), ensuring accurate and timely processing and recordkeeping.
• Technology & Systems: Leveraging automated surveillance systems, data analytics, and emerging technologies to monitor and analyze trading activity more effectively. This would include tuning alert logic, managing surveillance platforms, and working closely with engineering.
• Regulatory Interface: Own trade-and execution-related regulatory reporting (e.g., CAT/CAIS, FINRA trade reporting facilities, and, where applicable, Rules 605⁄606 disclosures).
• Team Leadership: Coordinating across compliance, legal, and trading desks and reporting to senior management and regulators, while managing a Market Structure and Order Routing Specialist.
• Policy & Procedure: Ensuring the firm’s written supervisory procedures (WSPs) reflect current regulatory expectations and actual practice. Maintain and enhance written supervisory procedures, management reports, and committee materials that document reviews, decisions, and remediation.
• Projects: Partner on projects and system changes involving OMS/EMS, surveillance platforms, and data feeds, including testing, calibration, and control design.

Who You Are:

• Bachelor’s degree in Economics, Business, Finance, Accounting, or related field (or equivalent work experience).

• FINRA Series 4,7,24, and 63 (or equivalents).

• 7-10 years of experience in broker-dealer trade surveillance, best execution, trading operations, or trade compliance.

• Strong working knowledge of FINRA Rules 5310 and 3110, SEC execution and reporting rules, and broker-dealer supervisory frameworks.

• Experience with trade surveillance and reporting platforms and OMS/EMS systems, plus strong data skills using tools such as Tableau and SQL or similar analytics.

• Experience with managing relationships with market managers and counterparties

• Ability to interpret complex trading and venue data, communicate findings clearly in writing and verbally, and influence stakeholders across trading, operations, risk, legal, and compliance.

• High integrity, attention to detail, and a control mindset, with comfort working in a fast-paced, regulated trading environment and managing competing priorities.

Company Perks + Benefits:

• Performance Bonuses
• Stock Purchase Options
• 401k Plan
• Medical/Dental/Vision Benefits
• 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
• 10 Paid Sick Days
• Gym Membership Reimbursement
• Commuter Benefits
• Pet Insurance
• Wellness & Mental Health Programs
• Charitable Donation Matching
• Two Paid Volunteer Days Off
• Daily catered lunch when in the office
• Full kitchen with snacks and beverages
• In-building gym
• Shuttle to/from Metra

Salary Range: $170,000 - $190,000

The actual salary offered will be based on the candidate’s level of experience and qualifications

Discretionary performance bonus: 15-20% of base salary based on individual and company performance

About IGNA + tasty

IG North America is home to tastytrade, tasty live, tastyfx, and tastycrypto—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a FTSE 100 fintech operating across five continents serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof.

From our headquarters in Chicago’s Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tasty _live_ providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. tastycrypto provides self-custody digital wallets for decentralized finance.

We’re a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you’re building technology, creating content, serving customers, or supporting operations, you’ll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. The bar is high – bring a curious and forward-thinking mindset and we’ll give you the platform to define what comes next. Join us at IG|tasty – the future gets built here.

Location: Our office is in the West Loop - Chicago’s growing center of tech, great cuisine, and high-end bars.

tastytrade | tasty live | tastyfx | tastycrypto

1330 W Fulton Market, Chicago, IL 60607

*Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

At Unispace, we are committed to transforming workplaces to meet the diverse needs of today’s dynamic global brands. Our agile, end-to-end approach is delivered seamlessly across borders, fueled by strong client partnerships and supported by insightful workplace intelligence and innovative technology.

We believe that everyone deserves to work in an environment that inspires productivity, fosters peak performance, and promotes overall well-being. Across our 48 global studios, we recognize that positive work environments cultivate open, collaborative, and supportive cultures, enriched by the contributions of independent and motivated individuals from all backgrounds.

While our core business revolves around strategizing, designing, and building workplaces for some of the world’s leading brands, we understand that our people are our greatest asset. We prioritize their growth and well-being through a comprehensive Employee Value Proposition program that includes rewards and recognition, career development opportunities, and a strong focus on mental and physical well-being.

To further support our team, we embrace flexible working arrangements, including hybrid working options that empower our employees to balance in-office collaboration with remote work flexibility. This approach not only enhances work-life balance but also allows us to harness the full potential of our diverse and talented workforce.

Role Profile

As Site Manager, you will ensure the successful delivery of high-quality construction projects from start to finish. As a vital member of our team, you will manage on-site operations, ensuring that subcontractors, stakeholders, and the Unispace team are aligned and that projects are delivered on time, safely, and to the highest standard. Your leadership will help bring our innovative designs to life while maintaining our commitment to safety, quality, and client satisfaction. By championing Unispace’s values and methodologies, you will play a crucial role in creating exceptional spaces that exceed client expectations.

Responsibilities include but not limited to

• On-Site Leadership: Oversee all on-site activities, ensuring subcontractors and teams are aligned with the project scope, drawings, and delivery strategy.
• Stakeholder Management: Act as the primary on-site point of contact for clients, landlords, tenants, and agents, fostering transparent and professional communication.
• Quality & Program Control: Manage the construction program to meet deadlines, oversee quality assurance (QA/QC), and manage the completion of punch lists.
• Safety & Compliance: Uphold strict health and safety standards, implementing risk management plans and maintaining building code compliance.
• Operational Excellence: Manage site setup, maintain cleanliness, and oversee accurate on-site documentation and document control.
• Project Close-out: Drive the project through to a smooth completion and handover, ensuring all Unispace standards are met.

How we’ll measure it

• Project Success: Delivering projects within the specified program, ensuring all deadlines are met without compromising quality.
• Safety Performance: Maintaining a zero-incident environment through strict adherence to H&S protocols.
• Relationship Management: Building positive, productive relationships with subcontractors and site stakeholders.
• Operational Accuracy: Ensuring all site documentation and risk management plans are current and escalated appropriately.

About you

• Experience: Proven track record in site management, specifically focused on commercial interior office fit-outs in the Sydney market.
• Technical Knowledge: Strong understanding of construction sequencing, building codes, and the ability to interpret complex drawings/specifications.
• Leadership: Ability to influence others, develop effective on-site teams, and proactively solve problems under pressure.
• Detail Oriented: High attention to detail with a commitment to delivering a premium “Unispace-standard” finish.

What We Offer In return, you will receive a competitive salary and a generous benefits package, including paid holiday leave, and travel opportunities across our global offices. Unispace values its employees and offers extensive rewards and recognition, career development, and a focus on well-being.

Join Us If you are passionate about joining Unispace and contributing to some of the world’s most recognisable commercial design projects, then please apply through our careers page.

The statements in this job description are intended to describe the general nature and level of work being performed by the person(s) assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities and duties required.

We encourage applicants of all backgrounds to apply, and we are committed to providing reasonable accommodations to individuals with disabilities, allowing them to perform essential job functions as determined on a case-by-case basis.

Inclusion and Diversity Commitment:

At Unispace, we are committed to fostering an inclusive and diverse workplace. We proudly embrace equal opportunity hiring and will evaluate qualified applicants without regard to race, religion, color, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, marital status, medical condition (as defined by state law), physical or mental disability, military service, veteran status, pregnancy, childbirth, and related medical conditions, genetic information, or any other characteristic protected by applicable law.

We are proud that our leadership reflects this commitment, with persons of color, women, neurodiverse and LGBTQ+ individuals playing pivotal roles in shaping the future of our organization. Their unique perspectives and experiences drive innovation and help us create a truly inclusive culture. We are dedicated to ensuring that every voice is heard and that our workplace is a space where diversity is not only celebrated but is integral to our success.

At Unispace, we are committed to transforming workplaces to meet the diverse needs of today’s dynamic global brands. Our agile, end-to-end approach is delivered seamlessly across borders, fueled by strong client partnerships and supported by insightful workplace intelligence and innovative technology.

We believe that everyone deserves to work in an environment that inspires productivity, fosters peak performance, and promotes overall well-being. Across our 48 global studios, we recognize that positive work environments cultivate open, collaborative, and supportive cultures, enriched by the contributions of independent and motivated individuals from all backgrounds.

While our core business revolves around strategizing, designing, and building workplaces for some of the world’s leading brands, we understand that our people are our greatest asset. We prioritize their growth and well-being through a comprehensive Employee Value Proposition program that includes rewards and recognition, career development opportunities, and a strong focus on mental and physical well-being.

To further support our team, we embrace flexible working arrangements, including hybrid working options that empower our employees to balance in-office collaboration with remote work flexibility. This approach not only enhances work-life balance but also allows us to harness the full potential of our diverse and talented workforce.

Site Manager (Contract)

London

Why you’re here

As site manager you will ensure the successful delivery of high-quality construction projects from start to finish. As a vital member of our team, you will manage on-site operations, ensuring that subcontractors, stakeholders, and the Unispace team are aligned and that projects are delivered on time, safely, and to the highest standard. Your leadership will help bring our innovative designs to life while maintaining our commitment to safety, quality, and client satisfaction. By championing Unispace’s values and methodologies, you will play a crucial role in creating exceptional spaces that exceed client expectations.

What you’re responsible for

• Gain a thorough understanding of subcontractor contracts, project scope, drawings, and specifications.
• Execute delivery strategies to ensure project success.
• Manage relationships and communication with on-site stakeholders, including clients, landlords, tenants, and agents.
• Monitor and manage the performance of subcontractors to ensure high-quality outcomes.
• Provide clear communication with the Unispace team regarding on-site activities and progress.
• Collaborate across disciplines, regions, and studios to effectively implement Unispace’s 80⁄20 methodology.
• Uphold Unispace’s culture, values, and behaviors in all aspects of project management.
• Ensure strict adherence to health and safety standards on-site.
• Maintain site cleanliness and manage setup and establishment of job sites.
• Oversee program management, ensuring projects stay on schedule and meet all deadlines.
• Complete punch lists and ensure quality control and quality assurance at every stage.
• Maintain accurate on-site documentation and oversee document control processes.
• Implement site risk management plans and escalate risks or issues to the Senior Project Manager or Project Manager when necessary, following ethical practices.
• Manage the project close-out process, ensuring smooth completion and handover.
• Support and contribute to the implementation of Unispace’s Corporate Social Responsibility program.

Your experience and skills

• Relevant experience in construction project management, with a focus on commercial interior office fit-outs.
• Strong understanding of health and safety standards, with relevant qualifications.
• Knowledge of construction sequencing and building codes.
• Ability to read and understand drawings and specifications.
• Excellent time management skills and the ability to manage multiple tasks effectively.
• Strong communication skills with the ability to communicate with impact across teams and stakeholders.
• Problem-solving skills and the ability to address challenges proactively.
• Ability to influence others and develop effective teams.
• High attention to detail and commitment to quality.
• Proficiency in project management software systems and Microsoft Office Suite.
• Proven track record of delivering projects successfully and managing subcontractors.

The statements in this job description are intended to describe the general nature and level of work being performed by the person(s) assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities and duties required.

We encourage applicants of all backgrounds to apply, and we are committed to providing reasonable accommodations to individuals with disabilities, allowing them to perform essential job functions as determined on a case-by-case basis.

Inclusion and Diversity Commitment:

At Unispace, we are committed to fostering an inclusive and diverse workplace. We proudly embrace equal opportunity hiring and will evaluate qualified applicants without regard to race, religion, color, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, marital status, medical condition (as defined by state law), physical or mental disability, military service, veteran status, pregnancy, childbirth, and related medical conditions, genetic information, or any other characteristic protected by applicable law.

We are proud that our leadership reflects this commitment, with persons of color, women, neurodiverse and LGBTQ+ individuals playing pivotal roles in shaping the future of our organization. Their unique perspectives and experiences drive innovation and help us create a truly inclusive culture. We are dedicated to ensuring that every voice is heard and that our workplace is a space where diversity is not only celebrated but is integral to our success.

At SanMar, the work you do makes a difference.

What’s the Short Version?

The M365 Administrator is responsible for the day-to-day administration, security, and optimization of SanMar’s Microsoft 365 environment, supporting thousands of users across corporate offices, distribution centers, and remote locations, in partnership with the IT Infrastructure Team. This role supports the health and reliability of Teams, SharePoint Online, OneDrive, and the broader Microsoft 365 ecosystem — ensuring our workforce has secure, high-performing collaboration and productivity tools.

What Will You Be Doing?

• Administer and maintain Microsoft 365 services: Exchange Online, Teams, SharePoint Online, OneDrive for Business, Intune, and Power Platform.
• Monitor service health, capacity, and performance; respond to Microsoft 365 incidents and outages.
• Implement and enforce Conditional Access, MFA, and identity protection policies in alignment with security standards.
• Support audit and compliance activities (SOX, PCI-DSS as applicable).
• Administer Teams policies, governance, and lifecycle management for teams, channels, and meetings.
• Manage SharePoint site collections, permissions, and external sharing controls.
• Develop and maintain governance documentation, naming conventions, and architecture standards.
• Automate routine administrative tasks using PowerShell, Microsoft Graph API, and Power Automate.
• Evaluate new M365 features and roadmap items; recommend adoption where they deliver business value.
• Lead or contribute to migration and modernization projects (e.g., Teams Phone, Viva, Copilot).
• Serve as Tier 3 escalation point for the Service Desk on complex M365 issues.
• Partner with the Service Desk Supervisor to develop runbooks, knowledge articles, and end-user training.
• Open and manage support cases with Microsoft Premier/Unified Support.
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For?

• Bachelor’s Degree in Information Technology, Computer Science, or related field; or equivalent professional experience
• 1-3 years of hands-on Microsoft 365 administration experience in a mid-to-large enterprise environment
• Microsoft certifications: MS-102 (M365 Administrator Expert), MS-700 (Teams Administrator), SC-300 (Identity & Access Administrator), or AZ-104
• Experience with Intune/Endpoint Manager and Windows Autopilot
• Experience with Microsoft Purview (compliance, DLP, sensitivity labels)
• Exposure to Power Platform governance (Power Apps, Power Automate, Power BI)
• Experience supporting a distributed workforce including warehouse/distribution operations
• Background in retail, wholesale, or supply chain environments
• Strong working knowledge of Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID
• Proficiency in PowerShell for M365 administration (Exchange Online, MS Graph, AzureAD/Entra modules)
• Solid understanding of identity and access management concepts: SSO, SAML, OAuth, Conditional Access, MFA
• Familiarity with Microsoft licensing models (E3, E5, E7, F-SKUs, add-ons)
• Strong troubleshooting skills with a track record of root-cause analysis
• Excellent written and verbal communication; able to translate technical concepts for non-technical stakeholders

What’s Our Offer?

Salary Range: You`ll earn between $85,000 - $115,000 annually, depending on experience.

Bonus: You`ll be eligible for an annual discretionary bonus up to 10% of base salary.

Paid Time Off: You`ll accrue paid time off on a bi-weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?

Hybrid: SanMar’s Eastpointe office is located in Issaquah, WA in the Seattle metropolitan area. Employees are required to work in our offices Tuesday through Thursday each week and additional days may be added based on business needs. Our standard working hours are 8:00-5:00 PST. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work environment is moderately quiet. Ability to work on computer for multiple hours with frequent interruptions. Quarterly travel may be required.

Why Work at SanMar?

Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together.

Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement.

SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they’re a part of something special.

Here’s your chance to be a part of this story. If you’re ready to work in a place where your participation matters and your growth is a priority, we’re ready for you.

SanMar is an Equal Opportunity Employer

Whoever you are, wherever you’re from, whoever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar.

SanMar participates in E-Verify.

JOB SUMMARYThe Director of Country Operations Management will provide managerial oversight to Country (study) Operations Manager (CsOM) colleagues in their respective groups and their associated deliverables within and across that...

JOB SUMMARYThe Director of Country Operations Management will provide managerial oversight to Country (study) Operations Manager (CsOM) colleagues in their respective groups and their associated deliverables within and across that...

Vaga Coordenadora de Reservas

Publicado em

18/05/2026 14:45:13

Empresa

Ejzenberg Recursos Humanos

Cidade

São Paulo, SP

Bairro

Pinheiros

E-mail

Telefone

Descrição

Para Hotel Boutique Luxo localizado no Estado da Bahia, para atuar em São Paulo (Pinheiros)

• Graduação em Turismo, Hotelaria ou areas afins
• Ingles desejavel
• Vivencia em Hoteis ou Resorts Luxo reconhecidos pela Qualidade de Serviços.
• Conhecimento do Sistema Hoteleiro PMS Totvs, Omnibees, hoteis net, OTAs e Canais
  
  

O profissional ter como atribuições

• Implantação e Treinamento do Departamento de Reservas
• Criação de novos processos e procedimentos.
• Liderança de equipe
• Habilidade em desenvolver equipes sendo um lider inspirador e atento a formação.
• Treinamento e alinhamento entre os Departamentos de Reservas e Recepção garantindo bons resultados para o Hotel.
• Horario de Trabalho Segunda a Sexta-Feira das 900 as 1800 h
• Planto aos sabados Home Office (escala com 1 Assistente)
  
  

Remunerao mensal de 6.300,00 a 6.800,00

• Variavel
• Bonus atrelado ao atingimento de receita de hospedagem
• Cesta Basica 380,00
• Vale Refeição de 53,00dia
• Assistencia Medica
  
  

Para candidatar-se a vaga, acesse sua conta

Managing Director of Client Services

 

Company Overview
We are looking for a Managing Director of Client Services to focus on leading enterprise client delivery, strategic growth, and operational excellence. The Managing Director oversees Project Management, Operations, and Cyber, setting the standard for quality, accountability, and client impact while driving long-term, value-based relationships. The Managing Director operates as a senior advisor to clients and a trusted leader within the organization, bringing executive presence and credibility with senior stakeholders across leadership, government agencies, law firms, corporate legal departments, and strategic partners. The role ensures the delivery of defensible, efficient, and technology-enabled eDiscovery solutions across the full lifecycle of litigation and high profile government investigations. 

Key Responsibilities

Client Leadership and Strategy

• Ensure all clients are actively and effectively managed by establishing clear ownership and accountability with Associate Directors leading client engagement and overall experience.
• Oversee Associate Directors to ensure consistency in communication, issue resolution, delivery alignment, and client satisfaction.
• Partner with Associate Directors and Sales to strengthen client relationships, increase visibility, and drive long-term account growth.
• Collaborate with Advisory Services to guide client-specific strategies related to workflows, technology, and engagement models to support delivery success and identify expansion opportunities.
• Establish and enforce a structured client governance model, including Quarterly Business Reviews, standardized reporting, and client playbooks that drive accountability and proactive management.
• Maintain involvement in key client initiatives focused on innovation and continuous improvement, including the adoption of automation, analytics, and AI-enabled workflows.

Delivery and Operational Leadership

• Lead Project Management, Operations, and Cyber teams to ensure consistent execution of all processing, production, breach response, and eDiscovery workflows.
• Ensure clear, consistent documentation of processes to support execution across the full project lifecycle.
• Develop and mentor Associate Directors to strengthen delegation, accountability, and leadership capability across delivery teams.
• Establish and enforce operational standards across all engagements, including quality control, timeliness, and adherence to defined workflows.
• Oversee execution of complex, high-volume, and high-risk matters, including workflow design, resourcing, RACI alignment, and escalation management.
• Drive continuous improvement across operations, ensuring scalability, defensibility, and the ability to support emerging data sources.
• Monitor performance against defined KPIs, including utilization, quality, and timeliness, and take corrective action to improve consistency and outcomes.

Solution Design and Pre-Sales Engagement

• Partner with Sales and Advisory Services to support solution design and RFP responses.
• Provide input on pricing, scoping, team structure, and solution architecture to ensure alignment with client needs and delivery capabilities.
  

Financial and Portfolio Management

• Own overall financial performance, including revenue, margin, forecasting, and portfolio health.
• Monitor and address risks using defined KPIs, including effective rate and profitability.
• Scale and optimize teams across Project Management, Operations, and Cyber through effective utilization and resource planning.

Experience and Qualifications

• Bachelor’s degree in related fields such as information technology, business, operations management, project management, or similar disciplines
• 10+ years of experience in eDiscovery or legal technology, with deep expertise in the Electronic Discovery Reference Model and litigation lifecycle.
• Proven ability to translate client needs into scalable, high-quality operational solutions and lead complex, large-scale client engagements.
• 5+ years of leadership experience managing client services or operations teams and directing cross-functional delivery organizations.
• Strong experience with Relativity, certification as a Relativity Certified Administrator preferred.
• Demonstrated ability to advise clients, manage expectations, and maintain high levels of client satisfaction.
• Excellent communication skills, with the ability to engage effectively with both technical and non-technical stakeholders, including attorneys, client teams, and internal resources.
• Proven ability to manage multiple concurrent projects within budget and timeline constraints, including the use of structured methodologies such as RACI and Gantt frameworks.
• Strong organizational and prioritization skills, with the ability to operate effectively and quickly in time-sensitive and high-pressure environments.
• Demonstrated ability to lead teams through delegation, collaboration, and accountability.
• Experience troubleshooting applications and coordinating effectively with support teams.
• Proactive problem-solving mindset with the ability to anticipate client needs and drive solutions forward to avoid challenges from occurring. 

Our Commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

For the past eight years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.
-         Health, Dental, and Vision
-         Life Insurance
-         401k
-         Flexible Spending Account (Health, Dependent Care, and Commuter)
-         Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!

\n

\n$170,000 - $210,000 a year\n

Receivables management is a $20B+ market at an inflection point. Increasing regulatory complexity, rising operating costs, and declining effectiveness of legacy outbound models are driving demand for a modern, AI-first approach. Overtime.ai (Powered by Acclaim) is THE platform to define this next generation—combining voice AI, automation, and compliance-by-design to transform how the industry recovers debt while improving the consumer experience. This is a start-up leadership opportunity to shape go-to-market strategy, build a category-defining sales motion, and drive revenue in a market ready for disruption.

About The Role

The Head of Operations is responsible for operational execution, client deployment, regulatory coordination, and day-to-day operational management across the Overtime.ai platform. This role ensures the platform is implemented effectively inside regulated collections and receivables environments while maintaining strong operational discipline, compliance alignment, and client outcomes.

This role requires deep operational knowledge of collections, healthcare revenue cycle, first party servicing, and regulated consumer communication environments. The ideal candidate understands operational risk, compliance expectations, client workflows, and how collection agencies and servicing organizations actually operate day to day.

The role is highly cross-functional and works across Operations, Compliance, Product, Engineering, Legal, Client Success, and executive leadership teams.

Requirements

• 15+ years of operational leadership experience in collections, healthcare revenue cycle, financial services, contact center operations, or other regulated servicing environments
• Strong understanding of debt collection regulations, operational compliance requirements, and consumer communication workflows
• Experience managing operational teams, implementations, onboarding, and client delivery functions
• Proven ability to operate inside regulated, high-volume servicing environments
• Strong project management, organizational, and operational leadership skills
• Experience coordinating across Compliance, Product, Engineering, Legal, and executive leadership teams
• Ability to manage multiple priorities and operational risks in fast-moving environments
• Experience supporting operational audits, governance processes, and escalation management
• Familiarity with AI enabled workflows, conversational AI, automation platforms, or contact center technologies preferred
  
  

Responsibilities

Operational Leadership & Execution

• Lead operational execution across implementations, onboarding, client launches, and production environments
• Establish operational processes, controls, escalation paths, and execution standards across the organization
• Drive accountability across internal teams and external partners to ensure operational consistency and execution discipline
• Maintain operational readiness for platform deployments, workflow changes, and client expansions
  
  

Client Deployment & Operational Readiness

• Own deployment execution and operational coordination for collection agencies, healthcare organizations, debt buyers, and servicing clients
• Build scalable onboarding, implementation, and operational support processes
• Ensure operational workflows align with client requirements, staffing models, servicing strategies, and compliance expectations
• Coordinate implementation activities across Product, Engineering, Compliance, Legal, and client stakeholders
  
  

Compliance & Regulatory Coordination

• Maintain strong working knowledge of debt collection regulations including FDCPA, TCPA, Reg F, state regulations, consent management, disclosures, call handling, and operational controls
• Partner closely with Compliance and Legal teams to ensure operational processes align with regulatory expectations and client requirements
• Support audit readiness, documentation standards, complaint escalation management, and operational governance
• Ensure operational teams execute within approved compliance and workflow standards
  
  

Operational Process Management

• Develop operational playbooks, deployment standards, QA processes, workflow governance, and escalation procedures
• Identify operational gaps, servicing inefficiencies, workflow risks, and process breakdowns
• Drive operational improvements focused on scalability, consistency, compliance, and client outcomes
• Coordinate operational testing, release readiness, and production support activities
  
  

Cross Functional Coordination

• Act as the operational bridge across Operations, Product, Engineering, Compliance, Client Success, Sales, and executive leadership
• Coordinate priorities, dependencies, risks, and operational deliverables across teams
• Ensure product releases and workflow changes can be operationalized effectively in live environments
  
  

Client & Partner Management

• Serve as senior operational lead during implementations, client escalations, and strategic deployments
• Manage relationships with operational leaders, compliance teams, implementation stakeholders, and external partners
• Support issue resolution, operational optimization, and client adoption efforts
  
  

Operational Reporting & Performance

• Track operational KPIs including deployment timelines, implementation success, workflow efficiency, client adoption, QA trends, and operational risk indicators
• Deliver operational reporting and execution updates to executive leadership
• Surface operational risks, dependencies, and resource needs proactively
  
  

Organizational Support

• Help build operational structure, staffing models, and execution discipline as the company scales
• Support leadership with operational planning, prioritization, and resource coordination
• Establish repeatable operational processes that scale with company growth
  
  

What We Offer

• A team built from the collections industry — work alongside leaders with experience across third party collections, healthcare revenue cycle, and first party servicing.
• Opportunity to grow with the company — take on meaningful responsibility as the business expands.
• Fast moving environment with direct access to leadership — decisions get made quickly and ideas can move into execution without unnecessary layers.
• Build technology tied to real operational outcomes — focused on improving recovery performance, lowering operating costs, and creating a better consumer experience in regulated environments.
• Fully remote within the US
• 15 days PTO + all federal holidays + 3 sick days
• Health insurance reimbursement (ICHRA)
• 401(k)
• Laptop provided by the company
• Participation in Employee Stock Ownership Plan (ESOP)

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

Job Description

The Business Operations & Strategy team is Tailscale’s embedded operator for the most significant cross-functional problems that don’t have a natural owner, or that are critical to the long-term success of Tailscale – we diagnose, we implement, and we hand off durable solutions so the company doesn’t have to solve the same problem twice.

We’re looking for someone both highly competent and highly curious – the kind of person who isn’t satisfied with “good enough,” and who won’t leave a known problem unfixed. We’re a small, high-leverage team working at the intersection of commercial strategy, operational infrastructure, and company-wide execution.

The scope of this role reflects that mandate: things like commercial strategy, international expansion, improving business systems, pricing architecture — work that’s critical enough that someone has to own getting it across the finish line. If you thrive on ambiguity, care deeply about getting things done, and want to see a direct line between your work and the company’s trajectory, please apply. This position reports to the Senior Manager of Business Operations & Strategy.

Key Responsibilities

While projects can vary as the company evolves, below are a few examples of projects the Business Operations & Strategy team is working on or has worked on in the past:

• Reshaping our pricing and packaging strategy
• Expanding the company to APAC through Singapore
• Scoping and sizing new commercial opportunities
• Driving cross-company AI adoption initiatives
• Performing deep-dive data analysis to identify opportunities and mitigate challenges
• Partnering with RevOps to mature our GTM infrastructure
• Reducing rework and duplication in our business systems

What We Are Looking For

• 4+ years of experience in business or strategy operations, strategy consulting, investment banking, venture capital, or a similarly analytical and execution-oriented role at a high-growth tech company
• Demonstrated ability to own complex, cross-functional projects from diagnosis through to completion (not just analysis and recommendations)
• Strong quantitative skills; comfortable doing your own data analysis without needing a dedicated analyst
• Familiarity with SaaS business models, GTM systems, and how a B2B company generates and retains revenue
• Clear, concise written communication — much of the cross-functional work happens async and in writing
• High tolerance for ambiguity, paired with the judgment to know when to move and when to ask
• Intellectual curiosity and a low tolerance for leaving known problems unaddressed

Nice to Have

• Actual first-hand experience using Tailscale — it only takes a few minutes to set up and will greatly strengthen your application!
• Experience at a PLG company and/or first-hand experience with popular PLG projects — we sell to developers, and understanding how they discover and adopt tools matters
• Experience at a Series C or similarly-sized tech company (200-500 employees)
• Experience with Salesforce, Snowflake, Looker, Hex, or similar GTM and analytics tooling
• Comfort with AI-assisted workflows and an instinct for where automation creates real leverage versus noise
• Experience at a company that has gone through a pricing transition, international expansion, or similar structural growth milestone

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale’s compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire’s base salary. Individual offers may vary based on experience and skill set.

US Pay Range

$124,000—$180,000 USD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, and the United Kingdom. We support intentional in-person connection through team travel and distributed collaboration.
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own.
• Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.

Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.

Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.

Please be aware that legitimate emails from Tailscale’s talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness.

About Tailscale

Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We’re building a future for the Internet that’s easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we’re backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.

Job Description

The Business Operations & Strategy team is Tailscale’s embedded operator for the most significant cross-functional problems that don’t have a natural owner, or that are critical to the long-term success of Tailscale – we diagnose, we implement, and we hand off durable solutions so the company doesn’t have to solve the same problem twice.

We’re looking for someone both highly competent and highly curious – the kind of person who isn’t satisfied with “good enough,” and who won’t leave a known problem unfixed. We’re a small, high-leverage team working at the intersection of commercial strategy, operational infrastructure, and company-wide execution.

The scope of this role reflects that mandate: things like commercial strategy, international expansion, improving business systems, pricing architecture — work that’s critical enough that someone has to own getting it across the finish line. If you thrive on ambiguity, care deeply about getting things done, and want to see a direct line between your work and the company’s trajectory, please apply. This position reports to the Senior Manager of Business Operations & Strategy.

Key Responsibilities

While projects can vary as the company evolves, below are a few examples of projects the Business Operations & Strategy team is working on or has worked on in the past:

• Reshaping our pricing and packaging strategy
• Expanding the company to APAC through Singapore
• Scoping and sizing new commercial opportunities
• Driving cross-company AI adoption initiatives
• Performing deep-dive data analysis to identify opportunities and mitigate challenges
• Partnering with RevOps to mature our GTM infrastructure
• Reducing rework and duplication in our business systems

What We Are Looking For

• 4+ years of experience in business or strategy operations, strategy consulting, investment banking, venture capital, or a similarly analytical and execution-oriented role at a high-growth tech company
• Demonstrated ability to own complex, cross-functional projects from diagnosis through to completion (not just analysis and recommendations)
• Strong quantitative skills; comfortable doing your own data analysis without needing a dedicated analyst
• Familiarity with SaaS business models, GTM systems, and how a B2B company generates and retains revenue
• Clear, concise written communication — much of the cross-functional work happens async and in writing
• High tolerance for ambiguity, paired with the judgment to know when to move and when to ask
• Intellectual curiosity and a low tolerance for leaving known problems unaddressed

Nice to Have

• Actual first-hand experience using Tailscale — it only takes a few minutes to set up and will greatly strengthen your application!
• Experience at a PLG company and/or first-hand experience with popular PLG projects — we sell to developers, and understanding how they discover and adopt tools matters
• Experience at a Series C or similarly-sized tech company (200-500 employees)
• Experience with Salesforce, Snowflake, Looker, Hex, or similar GTM and analytics tooling
• Comfort with AI-assisted workflows and an instinct for where automation creates real leverage versus noise
• Experience at a company that has gone through a pricing transition, international expansion, or similar structural growth milestone

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale’s compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire’s base salary. Individual offers may vary based on experience and skill set.

CAN Pay Range

$166,160—$241,200 CAD

Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

What We Offer

• An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
• A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
• Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
• Remote first company—most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
• Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, and the United Kingdom. We support intentional in-person connection through team travel and distributed collaboration.
• Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
• Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
• A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $1000 USD to customize your workstation to make it your own.
• Generous parental leave program from your first day. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups for up to 26 weeks.

Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.

Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.

Please be aware that legitimate emails from Tailscale’s talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness.

Mercury is hiring an Underwriting & Servicing Operations Manager to scale the operational layer across our credit card products. This role sits at the intersection of underwriting, portfolio management, and collections - bringing structure, clear metrics, and disciplined management to operations that are already running well but growing fast.

As Mercury’s credit portfolio grows, so will the scope of this function. The person in this role will be accountable for the health and performance of these operations today, and for building the management infrastructure that can support what comes next. You’ll have a direct impact on growth, loss rates, customer outcomes, headcount efficiency, and our bank charter.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What You’ll Do

Collections Operations

• Own the collections function end-to-end: monitoring and early identification of at-risk accounts, outreach strategy, escalation and intervention workflows, charge-off processes, and recovery.
• Manage and improve Mercury’s collections operations - refining playbooks, escalation criteria, and tooling across our credit product family as the portfolio scales.
• Serve as the primary owner on collections and servicing policy documentation in support of Mercury’s bank charter: draft and own Collections Standards, Policies, and Procedures across all credit products - including corporate card and working capital; ensure that day-to-day operations reflect written policy and are exam-ready for regulatory review.
• Partner with Legal and Compliance to ensure collections practices are compliant, well-documented, and defensible under examiner scrutiny.
• Define collections performance metrics; track and report on delinquency rates, recovery rates, and operational efficiency.

Underwriting & Portfolio Management Operations

• Own the end-to-end operational layer across our IO credit product variants, including manual workflows, document collection, credit bureau pulls, and application throughput.
• Bring consistency and rigor to underwriting processes across the team, reducing variance in how decisions are made and documented.
• Monitor pipeline health and manage operational bottlenecks; identify improvements that reduce manual burden and increase throughput.
• Partner with Product, Engineering, Data Science, and Legal/Compliance as the operational lead, grounding tooling investment requests in real throughput data.
• Define and own the KPI framework for underwriting operations: establish what healthy approval rates, turnaround times, and application quality look like - and drive improvement against those targets.
• Lead credit memo and approval workflows for complex underwriting intakes.
• Own post-origination portfolio monitoring across our card portfolio - including real-time alert management and proactive identification of deteriorating accounts.
• Define and track portfolio health KPIs; own escalation protocols and playbooks for common risk events (failed repayments, ACH issues, external balance changes, etc.).

What We’re Looking For:

• 8+ years of experience in credit operations, underwriting, portfolio management, or collections - ideally across more than one of these functions.
• Prior experience in a highly regulated financial services environment; direct exposure to bank charter processes, regulatory examinations, or policy/procedure documentation is a strong plus.
• Demonstrated ability to organize, instrument, and scale credit operations - bringing rigor, clear metrics, and ownership to functions that are in motion and growing.
• Strong judgment in ambiguous situations - this role requires knowing when to escalate, when to streamline, and when to hold the line on risk.
• Track record of managing and developing early-career team members.
• Comfortable working across functions - you can hold your own in conversations with Engineering, Data Science, and Legal/Compliance, and can translate between them.
• Data fluency is a plus - comfort with SQL or similar tools to pull and interpret operational data or establish operational flows & alerting independently is preferred.
• Experience with SMB credit, fintech lending products, credit cards, or capital products is required.
• Curiosity about how AI tools can improve operational efficiency and reduce manual burden across credit workflows is a plus.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000- $203,800
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700 - $183,400
• Canadian employees (any location): $154,100 - $192,600 CAD

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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