Regional Market Engineering Manager - Cheyenne

*This is a hybrid position that involves travel, after-hours and weekend work, and on-call availability as required. You will be supporting our Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets. *

About Townsquare Media:

Townsquare is a media, entertainment, and digital marketing solutions company dedicated to serving small and mid-sized markets across the U.S. We own and operate 354 radio stations and more than 400 local websites across 74 markets—including trusted Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie stations.

We combine the power of local media with best-in-class digital solutions to help businesses grow—offering everything from broadcast and digital advertising to SEO, web design, and programmatic marketing.

The Regional Market Engineering Manager Opportunity:

Townsquare Media is looking for a Market Engineering Manager to oversee our multi-station broadcast radio facility in the Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets.

This position serves as the sole technical authority for market-level engineering operations and is responsible for the planning, analysis, and independent decision-making that governs broadcast continuity, FCC compliance, and infrastructure strategy across all assigned stations. The Market Engineering Manager exercises independent judgment on matters that directly affect station revenue, regulatory standing, and operational performance, and will personally perform technical work when operational circumstances require.

Essential Functions:

The following duties are essential functions of this position. The ability to perform each of these functions, with or without reasonable accommodation, is a condition of employment.

Independent Judgment and Decision-Making

• Exercise independent judgment to assess, prioritize, and resolve technical failures affecting station broadcast continuity, including real-time decisions during on-air emergencies where delays directly impact revenue and regulatory standing
• Evaluate equipment performance and determine appropriate corrective action, including the authority to take systems offline, reroute signals, or authorize emergency repairs without prior approval when broadcast continuity is at risk
• Ability and willingness to serve as Chief Operator under FCC rules, with independent authority to ensure station compliance with all applicable technical regulations
• Conduct root cause analysis of equipment failures and develop technical solutions to prevent recurrence
• Evaluate and optimize broadcast transmission infrastructure and technical systems to ensure operational continuity and regulatory compliance
• Develop technical operating standards for market engineering operations
• Develop and recommend capital expenditure plans for infrastructure upgrades, including vendor evaluation, budget proposals, and cost-benefit analysis for executive approval
• Evaluate and select vendors and contractors for engineering projects and maintenance

Technical Operations

• Inspect, diagnose, repair, and maintain all broadcast radio station equipment, including transmitters, antennas, satellite downlinks, automation systems, studio equipment, remote equipment, generators, telephone systems, and related equipment
• Install and maintain AoIP and automation systems (Zetta and Wheatstone experience preferred)
• Maintain and troubleshoot AM directional antenna systems
• Maintain EAS systems, logging compliance, and related equipment
• Maintain personal computers, servers, printers, and software; perform updates as needed
• Install and maintain LAN systems
• Ensure compliance with all Company Engineering and Information Technology practices

Travel and Emergency Response

• Maintain a valid driver’s license and reliable transportation
• Drive independently to multiple transmitter sites across assigned markets, including remote locations
• Respond to emergency equipment failures on short notice, including after hours and weekends; this role requires on-call availability reflecting the position’s independent authority over broadcast operations
• Travel between sites safely and efficiently, navigating to locations without assistance

Cognitive and Communication Requirements

• Read and interpret technical documents, safety rules, operating and maintenance instructions, schematics, and procedure manuals
• Follow detailed verbal and written instructions accurately and retain information necessary to complete tasks
• Identify and differentiate between multiple transmitters, equipment components, and site locations
• Diagnose equipment issues and make real-time decisions to restore broadcast operations
• Write routine reports, technical documentation, and correspondence
• Communicate effectively with programming staff, management, and other employees to achieve operational goals
• Interface with the Senior Vice President of Engineering, Senior Vice President of
• Information Technology, and other Corporate Technical Staff to ensure current guidance and best practices are followed

Safety and Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Follow all safety protocols for working with high-voltage equipment and at tower sites
• Maintain situational awareness to prevent falls and injuries
• Climb ladders and work at heights
• Work in varying weather conditions and outdoor environments
• Frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear
• Occasionally climb, balance, stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds
• Maintain close visual acuity to prepare and analyze data and figures, view a computer terminal, read extensively, inspect small defects and parts, operate machines, and use measurement devices

Qualifications:

Required

• Five or more years of progressively responsible broadcast engineering experience, or an equivalent combination of education and experience
• Demonstrated ability to exercise independent technical judgment in high-pressure, time-sensitive environments
• Proficiency with Microsoft Windows, Microsoft Office, networking concepts, computer hardware, and wireless/handheld devices
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form

Preferred

• SBE certification or computer-related certification
• Experience with Zetta and Wheatstone systems

Benefits:

• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + bonus program
• Company discounts
• Pet Insurance
• Time off for volunteering
• And much more…

Disclaimer:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. The incumbent will follow any other instructions and perform any other related duties as may be required by the supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:

Townsquare is a community-focused digital media, digital marketing solutions and radio company focused outside the Top 50 markets in the U.S. Our assets include Townsquare Interactive, a digital marketing services subscription business providing web sites, search engine optimization, social platforms and online reputation management for approximately 21,900 SMBs; Townsquare IGNITE, a proprietary digital programmatic advertising technology with an in-house demand and data management platform; and Townsquare Media, our portfolio of 357 local terrestrial radio stations in 74 cities with corresponding local news and entertainment websites and apps including legendary brands such as WYRK.com, WJON.com, and NJ101.5.com, along with a network of national music brands including XXLmag.com, TasteofCountry.com, UltimateClassicRock.com and Loudwire.com.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

Regional Market Engineering Manager - Casper

*This is a hybrid position that involves travel, after-hours and weekend work, and on-call availability as required. You will be supporting our Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets. *

About Townsquare Media:

Townsquare is a media, entertainment, and digital marketing solutions company dedicated to serving small and mid-sized markets across the U.S. We own and operate 354 radio stations and more than 400 local websites across 74 markets—including trusted Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie stations.

We combine the power of local media with best-in-class digital solutions to help businesses grow—offering everything from broadcast and digital advertising to SEO, web design, and programmatic marketing.

The Regional Market Engineering Manager Opportunity:

Townsquare Media is looking for a Market Engineering Manager to oversee our multi-station broadcast radio facility in the Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets.

This position serves as the sole technical authority for market-level engineering operations and is responsible for the planning, analysis, and independent decision-making that governs broadcast continuity, FCC compliance, and infrastructure strategy across all assigned stations. The Market Engineering Manager exercises independent judgment on matters that directly affect station revenue, regulatory standing, and operational performance, and will personally perform technical work when operational circumstances require.

Essential Functions:

The following duties are essential functions of this position. The ability to perform each of these functions, with or without reasonable accommodation, is a condition of employment.

Independent Judgment and Decision-Making

• Exercise independent judgment to assess, prioritize, and resolve technical failures affecting station broadcast continuity, including real-time decisions during on-air emergencies where delays directly impact revenue and regulatory standing
• Evaluate equipment performance and determine appropriate corrective action, including the authority to take systems offline, reroute signals, or authorize emergency repairs without prior approval when broadcast continuity is at risk
• Ability and willingness to serve as Chief Operator under FCC rules, with independent authority to ensure station compliance with all applicable technical regulations
• Conduct root cause analysis of equipment failures and develop technical solutions to prevent recurrence
• Evaluate and optimize broadcast transmission infrastructure and technical systems to ensure operational continuity and regulatory compliance
• Develop technical operating standards for market engineering operations
• Develop and recommend capital expenditure plans for infrastructure upgrades, including vendor evaluation, budget proposals, and cost-benefit analysis for executive approval
• Evaluate and select vendors and contractors for engineering projects and maintenance

Technical Operations

• Inspect, diagnose, repair, and maintain all broadcast radio station equipment, including transmitters, antennas, satellite downlinks, automation systems, studio equipment, remote equipment, generators, telephone systems, and related equipment
• Install and maintain AoIP and automation systems (Zetta and Wheatstone experience preferred)
• Maintain and troubleshoot AM directional antenna systems
• Maintain EAS systems, logging compliance, and related equipment
• Maintain personal computers, servers, printers, and software; perform updates as needed
• Install and maintain LAN systems
• Ensure compliance with all Company Engineering and Information Technology practices

Travel and Emergency Response

• Maintain a valid driver’s license and reliable transportation
• Drive independently to multiple transmitter sites across assigned markets, including remote locations
• Respond to emergency equipment failures on short notice, including after hours and weekends; this role requires on-call availability reflecting the position’s independent authority over broadcast operations
• Travel between sites safely and efficiently, navigating to locations without assistance

Cognitive and Communication Requirements

• Read and interpret technical documents, safety rules, operating and maintenance instructions, schematics, and procedure manuals
• Follow detailed verbal and written instructions accurately and retain information necessary to complete tasks
• Identify and differentiate between multiple transmitters, equipment components, and site locations
• Diagnose equipment issues and make real-time decisions to restore broadcast operations
• Write routine reports, technical documentation, and correspondence
• Communicate effectively with programming staff, management, and other employees to achieve operational goals
• Interface with the Senior Vice President of Engineering, Senior Vice President of
• Information Technology, and other Corporate Technical Staff to ensure current guidance and best practices are followed

Safety and Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Follow all safety protocols for working with high-voltage equipment and at tower sites
• Maintain situational awareness to prevent falls and injuries
• Climb ladders and work at heights
• Work in varying weather conditions and outdoor environments
• Frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear
• Occasionally climb, balance, stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds
• Maintain close visual acuity to prepare and analyze data and figures, view a computer terminal, read extensively, inspect small defects and parts, operate machines, and use measurement devices

Qualifications:

Required

• Five or more years of progressively responsible broadcast engineering experience, or an equivalent combination of education and experience
• Demonstrated ability to exercise independent technical judgment in high-pressure, time-sensitive environments
• Proficiency with Microsoft Windows, Microsoft Office, networking concepts, computer hardware, and wireless/handheld devices
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form

Preferred

• SBE certification or computer-related certification
• Experience with Zetta and Wheatstone systems

Benefits:

• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + bonus program
• Company discounts
• Pet Insurance
• Time off for volunteering
• And much more…

Disclaimer:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. The incumbent will follow any other instructions and perform any other related duties as may be required by the supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:

Townsquare is a community-focused digital media, digital marketing solutions and radio company focused outside the Top 50 markets in the U.S. Our assets include Townsquare Interactive, a digital marketing services subscription business providing web sites, search engine optimization, social platforms and online reputation management for approximately 21,900 SMBs; Townsquare IGNITE, a proprietary digital programmatic advertising technology with an in-house demand and data management platform; and Townsquare Media, our portfolio of 357 local terrestrial radio stations in 74 cities with corresponding local news and entertainment websites and apps including legendary brands such as WYRK.com, WJON.com, and NJ101.5.com, along with a network of national music brands including XXLmag.com, TasteofCountry.com, UltimateClassicRock.com and Loudwire.com.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

Job Title: Deputy Head of Safeguarding UK - Maternity Cover

Reports to: Head Safeguarding

Direct Reports: Safeguarding Manager

Remote based

Closing date: 3/6/26

Kooth is a fast-growing, mission-driven organization transforming access to digital mental health support across the UK and the US. Listed on the London Stock Exchange (LSE:KOO), our mission is to create welcoming, accessible spaces for personalized mental health care that helps young people thrive.

Working alongside the NHS, Kooth is now the UK’s largest digital mental health platform for young people aged 10–25, built on over one million hours of professional support delivered to youth across the country.

In the US, we bring this mission to life through Soluna — California’s first statewide digital behavioral health platform for 13–25-year-olds — providing nearly immediate access to coaching, care navigation, peer support, and self-guided tools that help young people build resilience and access support when they need it most.

At Kooth, we’re more than a digital service. We’re purpose-driven, people-centered, and grounded in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. If you’re looking for meaningful work with measurable impact, you’ll find it here.

Learn more at Kooth and Soluna.

Role Objective

To support the Head of Safeguarding in ensuring the effective implementation of safeguarding and user safety frameworks,  and, lead the safeguarding team’s operations function.

Split of the role

Safeguarding - 40%

Stakeholder Management - 20%

Management & Leadership - 20%

Clinical Governance - 10%

Training - 10%

Main responsibilities:

• Support the Head of Safeguarding in leading on strategy to ensure that the organisation meets its responsibilities to safeguard CYP and adults and is continuously developing excellence in safeguarding within digital mental health
• Deputise for the Head of Safeguarding for the organisation across all areas of safeguarding responsibility, enabling an open culture where safeguarding is everyone’s responsibility
• Act as the lead professional for specific safeguarding areas (eg. PREVENT, Domestic Abuse) as delegated by the Head of Safeguarding
• Manage the integration of Kooth’s services with relevant local multi-agency safeguarding structures and  provide oversight of the safeguarding team’s policies, processes, advice and guidance for multi-agency working
• Support, and in some cases lead, the on-going development of safeguarding policies and procedures, ensuring they are evidence based, effective and meet the appropriate legislation/statutory guidance and support the implementation and communication of these within the organisation.
• Liaise across the organisation in organising and ensuring all commissioned areas have their contractual and statutory safeguarding reporting and auditing completed to a high quality, within deadlines.
• Support in ensuring that any relevant local area Safeguarding CYP/Adult partnership policies, regional and national guidelines and recommendations are disseminated and embedded into practice.
• Ensure organisational compliance in safeguarding required by legal, regulatory and national policy standards and demonstrate this through effective auditing, data collection and report writing.
• Attend relevant Safeguarding board meetings with local commissioning groups as appropriate and act as a reference point for partner agencies involved in Safeguarding to ensure advice and liaison is co-ordinated and effective.
• Manage the Clinical Team’s On Call service ensuring it remains consistently operational to a high standard
• Line manage the Safeguarding Manager and provide operational leadership to the Safeguarding Team, continuously developing excellence in safeguarding advice, guidance and liaison.
• Proactive engage in regular safeguarding supervision and appraisal to enhance self-development and career pathway and to ensure that practice is effective and compliant with the most up to date guidance.
• Co-produce and quality assure safeguarding related training, in conjunction with the Clinical Training Team in providing specialist training across the organisation within relevant areas of specialism.
• Lead the operational response for the company’s User Safety Incident Response Framework, ensuring all incidents are sufficiently investigated and generate learning, in line with the NHS PSIRF
• Ensure all learning from user safety incidents and safeguarding quality assurance processes is sufficiently leading to the necessary safety improvements as approved by the Head of Safeguarding and executive and board level safeguarding representatives.

This is not an exhaustive list and postholder may be required to complete additional duties with scope of capability as per the clinical team needs.

Experience / Qualifications

Essential:

• Registered safeguarding professional (eg. Social Worker, Health professional, Teacher or Police Officer)
• Minimum of 6 years post qualification experience.
• Demonstrable leadership experience in safeguarding practice
• Trained to a minimum of level 4 safeguarding children and adults in line with NHS Intercollegiate Document
• Experience of working with mental health service users

Desired:

• Experience in the digital health sector

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We’re excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Dependant on experience up to £55,000

2. Generous Annual Leave

Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24⁄7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you’re covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you’re seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.

Regional Market Engineering Manager - Grand Junction

*This is a hybrid position that involves travel, after-hours and weekend work, and on-call availability as required. You will be supporting our Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets. *

About Townsquare Media:

Townsquare is a media, entertainment, and digital marketing solutions company dedicated to serving small and mid-sized markets across the U.S. We own and operate 354 radio stations and more than 400 local websites across 74 markets—including trusted Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie stations.

We combine the power of local media with best-in-class digital solutions to help businesses grow—offering everything from broadcast and digital advertising to SEO, web design, and programmatic marketing.

The Regional Market Engineering Manager Opportunity:

Townsquare Media is looking for a Market Engineering Manager to oversee our multi-station broadcast radio facility in the Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets.

This position serves as the sole technical authority for market-level engineering operations and is responsible for the planning, analysis, and independent decision-making that governs broadcast continuity, FCC compliance, and infrastructure strategy across all assigned stations. The Market Engineering Manager exercises independent judgment on matters that directly affect station revenue, regulatory standing, and operational performance, and will personally perform technical work when operational circumstances require.

Essential Functions:

The following duties are essential functions of this position. The ability to perform each of these functions, with or without reasonable accommodation, is a condition of employment.

Independent Judgment and Decision-Making

• Exercise independent judgment to assess, prioritize, and resolve technical failures affecting station broadcast continuity, including real-time decisions during on-air emergencies where delays directly impact revenue and regulatory standing
• Evaluate equipment performance and determine appropriate corrective action, including the authority to take systems offline, reroute signals, or authorize emergency repairs without prior approval when broadcast continuity is at risk
• Ability and willingness to serve as Chief Operator under FCC rules, with independent authority to ensure station compliance with all applicable technical regulations
• Conduct root cause analysis of equipment failures and develop technical solutions to prevent recurrence
• Evaluate and optimize broadcast transmission infrastructure and technical systems to ensure operational continuity and regulatory compliance
• Develop technical operating standards for market engineering operations
• Develop and recommend capital expenditure plans for infrastructure upgrades, including vendor evaluation, budget proposals, and cost-benefit analysis for executive approval
• Evaluate and select vendors and contractors for engineering projects and maintenance

Technical Operations

• Inspect, diagnose, repair, and maintain all broadcast radio station equipment, including transmitters, antennas, satellite downlinks, automation systems, studio equipment, remote equipment, generators, telephone systems, and related equipment
• Install and maintain AoIP and automation systems (Zetta and Wheatstone experience preferred)
• Maintain and troubleshoot AM directional antenna systems
• Maintain EAS systems, logging compliance, and related equipment
• Maintain personal computers, servers, printers, and software; perform updates as needed
• Install and maintain LAN systems
• Ensure compliance with all Company Engineering and Information Technology practices

Travel and Emergency Response

• Maintain a valid driver’s license and reliable transportation
• Drive independently to multiple transmitter sites across assigned markets, including remote locations
• Respond to emergency equipment failures on short notice, including after hours and weekends; this role requires on-call availability reflecting the position’s independent authority over broadcast operations
• Travel between sites safely and efficiently, navigating to locations without assistance

Cognitive and Communication Requirements

• Read and interpret technical documents, safety rules, operating and maintenance instructions, schematics, and procedure manuals
• Follow detailed verbal and written instructions accurately and retain information necessary to complete tasks
• Identify and differentiate between multiple transmitters, equipment components, and site locations
• Diagnose equipment issues and make real-time decisions to restore broadcast operations
• Write routine reports, technical documentation, and correspondence
• Communicate effectively with programming staff, management, and other employees to achieve operational goals
• Interface with the Senior Vice President of Engineering, Senior Vice President of
• Information Technology, and other Corporate Technical Staff to ensure current guidance and best practices are followed

Safety and Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Follow all safety protocols for working with high-voltage equipment and at tower sites
• Maintain situational awareness to prevent falls and injuries
• Climb ladders and work at heights
• Work in varying weather conditions and outdoor environments
• Frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear
• Occasionally climb, balance, stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds
• Maintain close visual acuity to prepare and analyze data and figures, view a computer terminal, read extensively, inspect small defects and parts, operate machines, and use measurement devices

Qualifications:

Required

• Five or more years of progressively responsible broadcast engineering experience, or an equivalent combination of education and experience
• Demonstrated ability to exercise independent technical judgment in high-pressure, time-sensitive environments
• Proficiency with Microsoft Windows, Microsoft Office, networking concepts, computer hardware, and wireless/handheld devices
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form

Preferred

• SBE certification or computer-related certification
• Experience with Zetta and Wheatstone systems

Benefits:

• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + bonus program
• Company discounts
• Pet Insurance
• Time off for volunteering
• And much more…

Disclaimer:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. The incumbent will follow any other instructions and perform any other related duties as may be required by the supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:

Townsquare is a community-focused digital media, digital marketing solutions and radio company focused outside the Top 50 markets in the U.S. Our assets include Townsquare Interactive, a digital marketing services subscription business providing web sites, search engine optimization, social platforms and online reputation management for approximately 21,900 SMBs; Townsquare IGNITE, a proprietary digital programmatic advertising technology with an in-house demand and data management platform; and Townsquare Media, our portfolio of 357 local terrestrial radio stations in 74 cities with corresponding local news and entertainment websites and apps including legendary brands such as WYRK.com, WJON.com, and NJ101.5.com, along with a network of national music brands including XXLmag.com, TasteofCountry.com, UltimateClassicRock.com and Loudwire.com.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

Colorado Base Pay Range:

$70,000—$80,000 USD

Mercury is hiring an Underwriting & Servicing Operations Manager to scale the operational layer across our credit card products. This role sits at the intersection of underwriting, portfolio management, and collections - bringing structure, clear metrics, and disciplined management to operations that are already running well but growing fast.

As Mercury’s credit portfolio grows, so will the scope of this function. The person in this role will be accountable for the health and performance of these operations today, and for building the management infrastructure that can support what comes next. You’ll have a direct impact on growth, loss rates, customer outcomes, headcount efficiency, and our bank charter.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

What You’ll Do

Collections Operations

• Own the collections function end-to-end: monitoring and early identification of at-risk accounts, outreach strategy, escalation and intervention workflows, charge-off processes, and recovery.
• Manage and improve Mercury’s collections operations - refining playbooks, escalation criteria, and tooling across our credit product family as the portfolio scales.
• Serve as the primary owner on collections and servicing policy documentation in support of Mercury’s bank charter: draft and own Collections Standards, Policies, and Procedures across all credit products - including corporate card and working capital; ensure that day-to-day operations reflect written policy and are exam-ready for regulatory review.
• Partner with Legal and Compliance to ensure collections practices are compliant, well-documented, and defensible under examiner scrutiny.
• Define collections performance metrics; track and report on delinquency rates, recovery rates, and operational efficiency.

Underwriting & Portfolio Management Operations

• Own the end-to-end operational layer across our IO credit product variants, including manual workflows, document collection, credit bureau pulls, and application throughput.
• Bring consistency and rigor to underwriting processes across the team, reducing variance in how decisions are made and documented.
• Monitor pipeline health and manage operational bottlenecks; identify improvements that reduce manual burden and increase throughput.
• Partner with Product, Engineering, Data Science, and Legal/Compliance as the operational lead, grounding tooling investment requests in real throughput data.
• Define and own the KPI framework for underwriting operations: establish what healthy approval rates, turnaround times, and application quality look like - and drive improvement against those targets.
• Lead credit memo and approval workflows for complex underwriting intakes.
• Own post-origination portfolio monitoring across our card portfolio - including real-time alert management and proactive identification of deteriorating accounts.
• Define and track portfolio health KPIs; own escalation protocols and playbooks for common risk events (failed repayments, ACH issues, external balance changes, etc.).

What We’re Looking For:

• 8+ years of experience in credit operations, underwriting, portfolio management, or collections - ideally across more than one of these functions.
• Prior experience in a highly regulated financial services environment; direct exposure to bank charter processes, regulatory examinations, or policy/procedure documentation is a strong plus.
• Demonstrated ability to organize, instrument, and scale credit operations - bringing rigor, clear metrics, and ownership to functions that are in motion and growing.
• Strong judgment in ambiguous situations - this role requires knowing when to escalate, when to streamline, and when to hold the line on risk.
• Track record of managing and developing early-career team members.
• Comfortable working across functions - you can hold your own in conversations with Engineering, Data Science, and Legal/Compliance, and can translate between them.
• Data fluency is a plus - comfort with SQL or similar tools to pull and interpret operational data or establish operational flows & alerting independently is preferred.
• Experience with SMB credit, fintech lending products, credit cards, or capital products is required.
• Curiosity about how AI tools can improve operational efficiency and reduce manual burden across credit workflows is a plus.

The total rewards package at Mercury includes base salary, equity, and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000- $203,800
• US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700 - $183,400
• Canadian employees (any location): $154,100 - $192,600 CAD

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

#LI-AR1

About Mixpanel

Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.

About the Team

The Revenue Strategy & Operations team at Mixpanel partners with Regional and Global Business Leaders to set and execute revenue strategy across the customer lifecycle. We build the strategy, operational processes, reporting infrastructure, and decision-making frameworks that make our GTM teams successful.

About the Role

As Senior Customer Strategy & Operations Manager, you’ll be the strategic advisor and operating partner to our VP of Global Customer Success. You’ll own how we understand, retain, and grow our customer base - diagnosing what drives upsell, what predicts churn, and what we need to build to scale the post-sales motion.

This isn’t a role where you inherit a clean process and tune it at the margins. You’ll get your hands dirty in customer-level data, design the systems that turn signals into action, and build AI-powered tooling. You’ll work directly with CS leadership day-to-day and feed field-level insight back into the broader Revenue Strategy team and GTM leadership.

You bring the structured thinking of a consultant and the bias for action of an operator. You’re equally comfortable in a strategy session with the VP and three layers deep in a SQL query.

Responsibilities

• Customer analysis at the account level. Get hands-on with the data to understand what drives expansion, what predicts churn, and where the highest-leverage interventions live. You’ll connect product usage signals, customer health, and commercial outcomes  and translate the findings into decisions the CS org acts on.
• Forecasting and pipeline rigor for the post-sales motion. Build and evolve how we forecast GRR, NRR, and expansion pipeline. You’re technical enough to wire up the inputs yourself.
• The CS operating cadence. Run the rhythm - business reviews, executive deep dives, leadership offsites - and make sure the right questions get asked with the right data behind them.
• CS systems and tooling. Partner with our systems team on our CS platform and its integrations with Salesforce and our product data. You’ve deployed or deeply operated one of these before and know where the leverage is.
• AI as a force multiplier. Build skills, agents, and automations that the whole CS org can adopt.
• Strategic partnership with Global CS leadership. Act as a true business partner in the room, in the work, jointly owning the outcomes. You’ll also coordinate with peers supporting other functions to make sure the post-sales view connects to the broader GTM picture.

We’re Looking for Someone Who Has

• 5+ years operating in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at a high-growth B2B SaaS company. Ideally smaller, fast-moving environments where you own outcomes end-to-end.
• Direct experience supporting a Customer Success or Post-Sales organization. You’ve worked alongside CS leadership, understand the mechanics of retention and expansion, and have driven measurable impact on GRR, NRR, or churn.
• Hands-on with a CS platform. You’ve deployed, administered, or deeply operated a CSP. You understand health scoring, playbooks, and lifecycle workflows.
• Strong technical and analytical instincts. You write your own SQL, build your own models, and work directly with operational data.
• Enterprise product experience. You’ve worked on a product sold to Enterprise customers.
• Structured thinking and commercial judgment. Your work is rigorous, your priorities are clear, and you build for impact.
• Exceptional communication. You can move from a SQL query to an exec-level recommendation in the same hour.
• Genuine, daily AI fluency. You’ve built skills, agents, or automated workflows that others use.

#LI-Hybrid

Compensation

The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.

Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.

Mixpanel Compensation Range

$183,000—$247,500 USD

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Who We Are

Babylist is the leading platform for expecting and new families. More than 10 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, guidance, and expert recommendations. As a modern, AI-forward tech company, Babylist has expanded from a universal registry into a full ecosystem — the Babylist Shop, Babylist Health, Babylist Money, NYC and LA showrooms, branded content, and more — generating $750M in revenue in 2025. Building the generational brand in baby, Babylist is reshaping the $235B kids and baby market and helping parents feel confident, connected, and cared for at every step.

Our Ways of Working

Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what’s possible and prove it through how they show up.

What the Role Is

Babylist is looking for a Senior IT Engineer to help strengthen the systems that keep our employees secure, productive, and able to move quickly. This role sits at the intersection of identity, access, endpoint management, and employee experience — with a heavier focus on building and evolving our IAM infrastructure as the company scales.

You’ll own and improve the systems that manage authentication, provisioning, access lifecycle, and endpoint compliance across a primarily macOS, cloud-first environment. That includes deep hands-on work in Okta, partnering across the business, and building the operational foundation that keeps access secure without creating unnecessary friction for employees. You’ll also support endpoint management initiatives across tools like Jamf, Intune to help ensure devices stay healthy, compliant, and easy to manage at scale.

This is a highly collaborative, hands-on role for someone who likes solving operational problems, tightening systems, and building infrastructure that quietly makes the entire company work better. If you prefer highly static environments with rigid playbooks already built, this role will feel uncomfortable — a big part of the job is improving systems while operating them.

Who You Are

• 7+ years in IT engineering or systems administration, with a track record of owning identity, access, and endpoint infrastructure in cloud-first environments — and a demonstrated ability to keep secure systems from becoming friction for the people who use them
• Deep experience designing and managing identity lifecycle workflows — provisioning, deprovisioning, access groups, MFA, API integrations, and entitlement management are familiar territory
• Hands-on Okta expertise across the full ecosystem, including Workflows, Device Trust, API Access Management, and SSO integrations across SaaS platforms
• Experience working with HRIS as a source of truth for identity — using employee data to drive provisioning, deprovisioning, and access lifecycle automation across the organization
• Experience administering Google Workspace at scale — managing users, groups, policies, and integrations across a distributed workforce
• Solid networking fundamentals with hands-on Cisco Meraki experience — you understand how DNS, DHCP, VLANs, firewalls, and VPNs fit together and can troubleshoot connectivity issues without needing someone else to translate
• Proven ability to troubleshoot complex issues independently and serve as a technical resource for the people around you — you stay calm in messy systems and work problems through to resolution
• Genuinely excited about what AI can do within IT — and already getting your hands on it. You’re looking for ways to automate repetitive ops tasks, streamline access workflows, and bring smarter solutions to identity and device management. At Babylist, every team uses AI daily and we’re looking for people who push it forward, not just follow it.

Nice to Have

• Okta Certified Administrator and/or advanced Jamf certifications

How You Will Make An Impact

• Own and evolve identity infrastructure — authentication policies, lifecycle management, and access governance across the company
• Manage provisioning, entitlement reviews, service accounts, and role-based permissions across business-critical systems
• Maintain and improve device management across a primarily macOS fleet, ensuring devices stay compliant, healthy, and easy to support at scale
• Strengthen MFA, device trust, and endpoint security controls while keeping employee workflows usable
• Partner with Security, IT, and business systems teams to integrate identity and endpoint tooling across SaaS applications and cloud platforms — including network infrastructure and Cisco Meraki administration across office and remote environments
• Support audits, access reviews, and system assessments to ensure alignment with security standards and operational policies
• Build scalable documentation, runbooks, and operational practices that make systems easier to support as the company grows
• Serve as a technical escalation point for the broader IT team — jumping in on complex issues, driving root-cause improvements, and actively investing in the growth and development of the people around you. And yes, that includes jumping into the helpdesk queue when the team needs it.

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

US: $142,000-$177,000

CAD: 146,000-182,000

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people’s lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We’re committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Important Notices

Recorded Interviews. Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.

Interview Integrity. AI is part of how we work at Babylist — we expect you to use it too. Your application and interviews should still reflect you and your own thinking. We’ll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles.

Connections at Babylist. If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone.

Protect Yourself from Scams. All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email — it’s not us. Verify open roles at babylist.com/careers.

The team + the role

Pendo’s Executive Business Partners are embedded directly with senior leadership, operating as trusted partners across the business. We move fast, stay close to the work, and are accountable for outcomes.

As a Sr. Executive Business Partner, you own the operating rhythm for one or more of Pendo’s senior executives. That includes calendar strategy, travel, meeting prep, and communications: the full infrastructure that keeps a senior leader running at pace. Beyond that, you extend your executive’s capacity by anticipating what they need, making the calls they should not have to make, and keeping their organization moving without being asked. You think and operate at the intersection of execution and strategy: close enough to the work to handle it, and sharp enough to inform it. You partner across functions and serve as a trusted proxy in situations that require discretion, speed, and judgment. The best person in this seat combines executive presence with strategic instinct: they read the room, stay two steps ahead, and show up to every interaction prepared.

What you own

• Executive operations: Own the full operating rhythm for your executive: calendar strategy, travel logistics, executive communications, and meeting prep. You make the decisions that do not require their attention so they can focus on the ones that do.
• Strategic preparation and briefing: Drive prep for all high-stakes touchpoints including leadership offsites, board reviews, QBRs, and cross-functional alignment sessions. You do not just pull materials together. You read them, identify the gaps, develop a point of view, and brief your executive before they walk into the room.
• Cross-functional coordination: Act as the connective tissue between your executive and the broader organization. You align stakeholders, track commitments, and close action items without being chased. When competing priorities create tension across teams, you help navigate the resolution.
• Strategic projects and initiatives: Take on discrete workstreams on behalf of your executive: tracking follow-through on org-wide priorities, connecting dots across teams, and helping move initiatives forward when things stall or need a push.
• AI-powered workflows: Build and maintain AI-assisted processes for briefing prep, research synthesis, communication drafts, and scheduling. You audit your own stack, document what works, and share it with the team.
• Organizational intelligence: Maintain a current understanding of your executive’s organization: key relationships, active initiatives, and team health signals. You identify risks and surface patterns before they become problems.
• Confidentiality and judgment: Handle sensitive information with discretion across compensation, personnel, and strategic planning. You know when to act, when to escalate, and when to wait.

How we work

Builder mindset

Pendo operates on a builder-first model. A builder moves without being told what to do next. They see ambiguity and start solving. It is not about technical skill. It is a posture. These are the four competencies we hire for, develop against, and evaluate on:

Bias to Act (Judgment). When you see a gap in your exec’s calendar, a risk in an upcoming board prep, or a stakeholder misalignment, you do not wait. You triage, decide, and act. When the picture is incomplete, you search for more information and make the best call available.

Maniacal Focus (EBP Velocity). Speed is the product. You know what is highest leverage for your executive at any given moment and orient your day around that. You are honest about what does not get your attention and you do not treat all requests as equal.

Hone Your Craft (AI Fluency). You use AI tools to accelerate briefing prep, synthesis, drafting, and workflow automation. You do not wait for training. You tinker, evaluate, and share what works. While tools may change, the skill is being comfortable learning while the ground moves. What matters is whether you are willing to dive in and tinker.

Team is Pendo (Impact and Ownership). Your impact extends beyond your own principal. When you build a template, crack a scheduling problem, develop a better prep process, or complete a strategic project, you bring it back to the team. Your output compounds beyond your own desk.

Who you are

Must-haves

• 7+ years supporting senior executives in a fast-moving, high-growth tech environment, with demonstrated end-to-end ownership of executive operations and strategic work, not just task execution.
• Proven ability to operate at the intersection of execution and strategy: you handle the day-to-day and contribute meaningfully to the bigger picture.
• Track record of operating independently: you manage competing priorities, make judgment calls without escalating every decision, and close the loop without being chased.
• Proven discretion with sensitive information across compensation, personnel decisions, and strategic planning.
• Active AI fluency: you are using AI tools in your daily work today, can describe how your workflows have changed, and are willing to share what you have learned with teammates.
• Strong written and verbal communication skills, including the ability to draft clearly and accurately on behalf of senior leaders and represent their voice in cross-functional settings.
• Comfortable with ambiguity: you do not need a complete picture to take the next step, and you do not go quiet when the path is unclear.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society’s experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

About Mixpanel

Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.

About the Team

The Revenue Strategy & Operations team at Mixpanel partners with Regional and Global Business Leaders to set and execute revenue strategy across the customer lifecycle. We build the strategy, operational processes, reporting infrastructure, and decision-making frameworks that make our GTM teams successful.

About the Role

As Senior Customer Strategy & Operations Manager, you’ll be the strategic advisor and operating partner to our VP of Global Customer Success. You’ll own how we understand, retain, and grow our customer base - diagnosing what drives upsell, what predicts churn, and what we need to build to scale the post-sales motion.

This isn’t a role where you inherit a clean process and tune it at the margins. You’ll get your hands dirty in customer-level data, design the systems that turn signals into action, and build AI-powered tooling. You’ll work directly with CS leadership day-to-day and feed field-level insight back into the broader Revenue Strategy team and GTM leadership.

You bring the structured thinking of a consultant and the bias for action of an operator. You’re equally comfortable in a strategy session with the VP and three layers deep in a SQL query.

Responsibilities

• Customer analysis at the account level. Get hands-on with the data to understand what drives expansion, what predicts churn, and where the highest-leverage interventions live. You’ll connect product usage signals, customer health, and commercial outcomes  and translate the findings into decisions the CS org acts on.
• Forecasting and pipeline rigor for the post-sales motion. Build and evolve how we forecast GRR, NRR, and expansion pipeline. You’re technical enough to wire up the inputs yourself.
• The CS operating cadence. Run the rhythm - business reviews, executive deep dives, leadership offsites - and make sure the right questions get asked with the right data behind them.
• CS systems and tooling. Partner with our systems team on our CS platform and its integrations with Salesforce and our product data. You’ve deployed or deeply operated one of these before and know where the leverage is.
• AI as a force multiplier. Build skills, agents, and automations that the whole CS org can adopt.
• Strategic partnership with Global CS leadership. Act as a true business partner in the room, in the work, jointly owning the outcomes. You’ll also coordinate with peers supporting other functions to make sure the post-sales view connects to the broader GTM picture.

We’re Looking for Someone Who Has

• 5+ years operating in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at a high-growth B2B SaaS company. Ideally smaller, fast-moving environments where you own outcomes end-to-end.
• Direct experience supporting a Customer Success or Post-Sales organization. You’ve worked alongside CS leadership, understand the mechanics of retention and expansion, and have driven measurable impact on GRR, NRR, or churn.
• Hands-on with a CS platform. You’ve deployed, administered, or deeply operated a CSP. You understand health scoring, playbooks, and lifecycle workflows.
• Strong technical and analytical instincts. You write your own SQL, build your own models, and work directly with operational data.
• Enterprise product experience. You’ve worked on a product sold to Enterprise customers.
• Structured thinking and commercial judgment. Your work is rigorous, your priorities are clear, and you build for impact.
• Exceptional communication. You can move from a SQL query to an exec-level recommendation in the same hour.
• Genuine, daily AI fluency. You’ve built skills, agents, or automated workflows that others use.

#LI-Hybrid

Compensation

The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.

Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.

Mixpanel Compensation Range

$183,000—$247,500 USD

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Regional Market Engineering Manager - Montrose

*This is a hybrid position that involves travel, after-hours and weekend work, and on-call availability as required. You will be supporting our Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets. *

About Townsquare Media:

Townsquare is a media, entertainment, and digital marketing solutions company dedicated to serving small and mid-sized markets across the U.S. We own and operate 354 radio stations and more than 400 local websites across 74 markets—including trusted Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie stations.

We combine the power of local media with best-in-class digital solutions to help businesses grow—offering everything from broadcast and digital advertising to SEO, web design, and programmatic marketing.

The Regional Market Engineering Manager Opportunity:

Townsquare Media is looking for a Market Engineering Manager to oversee our multi-station broadcast radio facility in the Fort Collins, Grand Junction, Montrose, Casper, Cheyenne, and Laramie markets.

This position serves as the sole technical authority for market-level engineering operations and is responsible for the planning, analysis, and independent decision-making that governs broadcast continuity, FCC compliance, and infrastructure strategy across all assigned stations. The Market Engineering Manager exercises independent judgment on matters that directly affect station revenue, regulatory standing, and operational performance, and will personally perform technical work when operational circumstances require.

Essential Functions:

The following duties are essential functions of this position. The ability to perform each of these functions, with or without reasonable accommodation, is a condition of employment.

Independent Judgment and Decision-Making

• Exercise independent judgment to assess, prioritize, and resolve technical failures affecting station broadcast continuity, including real-time decisions during on-air emergencies where delays directly impact revenue and regulatory standing
• Evaluate equipment performance and determine appropriate corrective action, including the authority to take systems offline, reroute signals, or authorize emergency repairs without prior approval when broadcast continuity is at risk
• Ability and willingness to serve as Chief Operator under FCC rules, with independent authority to ensure station compliance with all applicable technical regulations
• Conduct root cause analysis of equipment failures and develop technical solutions to prevent recurrence
• Evaluate and optimize broadcast transmission infrastructure and technical systems to ensure operational continuity and regulatory compliance
• Develop technical operating standards for market engineering operations
• Develop and recommend capital expenditure plans for infrastructure upgrades, including vendor evaluation, budget proposals, and cost-benefit analysis for executive approval
• Evaluate and select vendors and contractors for engineering projects and maintenance

Technical Operations

• Inspect, diagnose, repair, and maintain all broadcast radio station equipment, including transmitters, antennas, satellite downlinks, automation systems, studio equipment, remote equipment, generators, telephone systems, and related equipment
• Install and maintain AoIP and automation systems (Zetta and Wheatstone experience preferred)
• Maintain and troubleshoot AM directional antenna systems
• Maintain EAS systems, logging compliance, and related equipment
• Maintain personal computers, servers, printers, and software; perform updates as needed
• Install and maintain LAN systems
• Ensure compliance with all Company Engineering and Information Technology practices

Travel and Emergency Response

• Maintain a valid driver’s license and reliable transportation
• Drive independently to multiple transmitter sites across assigned markets, including remote locations
• Respond to emergency equipment failures on short notice, including after hours and weekends; this role requires on-call availability reflecting the position’s independent authority over broadcast operations
• Travel between sites safely and efficiently, navigating to locations without assistance

Cognitive and Communication Requirements

• Read and interpret technical documents, safety rules, operating and maintenance instructions, schematics, and procedure manuals
• Follow detailed verbal and written instructions accurately and retain information necessary to complete tasks
• Identify and differentiate between multiple transmitters, equipment components, and site locations
• Diagnose equipment issues and make real-time decisions to restore broadcast operations
• Write routine reports, technical documentation, and correspondence
• Communicate effectively with programming staff, management, and other employees to achieve operational goals
• Interface with the Senior Vice President of Engineering, Senior Vice President of
• Information Technology, and other Corporate Technical Staff to ensure current guidance and best practices are followed

Safety and Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Follow all safety protocols for working with high-voltage equipment and at tower sites
• Maintain situational awareness to prevent falls and injuries
• Climb ladders and work at heights
• Work in varying weather conditions and outdoor environments
• Frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear
• Occasionally climb, balance, stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds
• Maintain close visual acuity to prepare and analyze data and figures, view a computer terminal, read extensively, inspect small defects and parts, operate machines, and use measurement devices

Qualifications:

Required

• Five or more years of progressively responsible broadcast engineering experience, or an equivalent combination of education and experience
• Demonstrated ability to exercise independent technical judgment in high-pressure, time-sensitive environments
• Proficiency with Microsoft Windows, Microsoft Office, networking concepts, computer hardware, and wireless/handheld devices
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form

Preferred

• SBE certification or computer-related certification
• Experience with Zetta and Wheatstone systems

Benefits:

• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + bonus program
• Company discounts
• Pet Insurance
• Time off for volunteering
• And much more…

Disclaimer:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. The incumbent will follow any other instructions and perform any other related duties as may be required by the supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us:

Townsquare is a community-focused digital media, digital marketing solutions and radio company focused outside the Top 50 markets in the U.S. Our assets include Townsquare Interactive, a digital marketing services subscription business providing web sites, search engine optimization, social platforms and online reputation management for approximately 21,900 SMBs; Townsquare IGNITE, a proprietary digital programmatic advertising technology with an in-house demand and data management platform; and Townsquare Media, our portfolio of 357 local terrestrial radio stations in 74 cities with corresponding local news and entertainment websites and apps including legendary brands such as WYRK.com, WJON.com, and NJ101.5.com, along with a network of national music brands including XXLmag.com, TasteofCountry.com, UltimateClassicRock.com and Loudwire.com.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.

Colorado Base Pay Range:

$70,000—$80,000 USD

About Mixpanel

Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more.

About the Team

The Revenue Strategy & Operations team at Mixpanel partners with Regional and Global Business Leaders to set and execute revenue strategy across the customer lifecycle. We build the strategy, operational processes, reporting infrastructure, and decision-making frameworks that make our GTM teams successful.

About the Role

As Senior Customer Strategy & Operations Manager, you’ll be the strategic advisor and operating partner to our VP of Global Customer Success. You’ll own how we understand, retain, and grow our customer base - diagnosing what drives upsell, what predicts churn, and what we need to build to scale the post-sales motion.

This isn’t a role where you inherit a clean process and tune it at the margins. You’ll get your hands dirty in customer-level data, design the systems that turn signals into action, and build AI-powered tooling. You’ll work directly with CS leadership day-to-day and feed field-level insight back into the broader Revenue Strategy team and GTM leadership.

You bring the structured thinking of a consultant and the bias for action of an operator. You’re equally comfortable in a strategy session with the VP and three layers deep in a SQL query.

Responsibilities

• Customer analysis at the account level. Get hands-on with the data to understand what drives expansion, what predicts churn, and where the highest-leverage interventions live. You’ll connect product usage signals, customer health, and commercial outcomes  and translate the findings into decisions the CS org acts on.
• Forecasting and pipeline rigor for the post-sales motion. Build and evolve how we forecast GRR, NRR, and expansion pipeline. You’re technical enough to wire up the inputs yourself.
• The CS operating cadence. Run the rhythm - business reviews, executive deep dives, leadership offsites - and make sure the right questions get asked with the right data behind them.
• CS systems and tooling. Partner with our systems team on our CS platform and its integrations with Salesforce and our product data. You’ve deployed or deeply operated one of these before and know where the leverage is.
• AI as a force multiplier. Build skills, agents, and automations that the whole CS org can adopt.
• Strategic partnership with Global CS leadership. Act as a true business partner in the room, in the work, jointly owning the outcomes. You’ll also coordinate with peers supporting other functions to make sure the post-sales view connects to the broader GTM picture.

We’re Looking for Someone Who Has

• 5+ years operating in Revenue Strategy, Sales Strategy, CS Operations, or Business Operations at a high-growth B2B SaaS company. Ideally smaller, fast-moving environments where you own outcomes end-to-end.
• Direct experience supporting a Customer Success or Post-Sales organization. You’ve worked alongside CS leadership, understand the mechanics of retention and expansion, and have driven measurable impact on GRR, NRR, or churn.
• Hands-on with a CS platform. You’ve deployed, administered, or deeply operated a CSP. You understand health scoring, playbooks, and lifecycle workflows.
• Strong technical and analytical instincts. You write your own SQL, build your own models, and work directly with operational data.
• Enterprise product experience. You’ve worked on a product sold to Enterprise customers.
• Structured thinking and commercial judgment. Your work is rigorous, your priorities are clear, and you build for impact.
• Exceptional communication. You can move from a SQL query to an exec-level recommendation in the same hour.
• Genuine, daily AI fluency. You’ve built skills, agents, or automated workflows that others use.

#LI-Hybrid

Compensation

The amount listed below is the total target cash compensation (TTCC) and includes base compensation and variable compensation in the form of either a company bonus or commissions. Variable compensation type is determined by your role and level. In addition to the cash compensation provided, this position is also eligible for equity consideration and other benefits including medical, vision, and dental insurance coverage. You can view our benefits offerings here.

Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum TTCC for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.

Mixpanel Compensation Range

$183,000—$247,500 USD

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

• Make Bold Bets: We choose courageous action over comfortable progress.
• Innovate with Insight: We tackle decisions with rigor and judgment - combining data, experience and collective wisdom to drive powerful outcomes.
• One Team: We collaborate across boundaries to achieve far greater impact than any of us could accomplish alone.
• Candor with Connection: We build meaningful relationships that enable honest feedback and direct conversations.
• Champion the Customer: We seek to deeply understand our customers’ needs, ensuring their success is our north star.
• Powerful Simplicity: We find elegant solutions to complex problems, making sophisticated things accessible.

Why choose Mixpanel?

We’re a leader in analytics with over 9,000 customers and $277M raised from prominent investors: like Andreessen-Horowitz, Sequoia, YC, and, most recently, Bain Capital. Mixpanel’s pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics. Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service. Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Who We Are

Babylist is the leading platform for expecting and new families. More than 10 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, guidance, and expert recommendations. As a modern, AI-forward tech company, Babylist has expanded from a universal registry into a full ecosystem — the Babylist Shop, Babylist Health, Babylist Money, NYC and LA showrooms, branded content, and more — generating $750M in revenue in 2025. Building the generational brand in baby, Babylist is reshaping the $235B kids and baby market and helping parents feel confident, connected, and cared for at every step.

Our Ways of Working

Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what’s possible and prove it through how they show up.

What the Role Is

Babylist is looking for a Senior IT Engineer to help strengthen the systems that keep our employees secure, productive, and able to move quickly. This role sits at the intersection of identity, access, endpoint management, and employee experience — with a heavier focus on building and evolving our IAM infrastructure as the company scales.

You’ll own and improve the systems that manage authentication, provisioning, access lifecycle, and endpoint compliance across a primarily macOS, cloud-first environment. That includes deep hands-on work in Okta, partnering across the business, and building the operational foundation that keeps access secure without creating unnecessary friction for employees. You’ll also support endpoint management initiatives across tools like Jamf, Intune to help ensure devices stay healthy, compliant, and easy to manage at scale.

This is a highly collaborative, hands-on role for someone who likes solving operational problems, tightening systems, and building infrastructure that quietly makes the entire company work better. If you prefer highly static environments with rigid playbooks already built, this role will feel uncomfortable — a big part of the job is improving systems while operating them.

Who You Are

• 7+ years in IT engineering or systems administration, with a track record of owning identity, access, and endpoint infrastructure in cloud-first environments — and a demonstrated ability to keep secure systems from becoming friction for the people who use them
• Deep experience designing and managing identity lifecycle workflows — provisioning, deprovisioning, access groups, MFA, API integrations, and entitlement management are familiar territory
• Hands-on Okta expertise across the full ecosystem, including Workflows, Device Trust, API Access Management, and SSO integrations across SaaS platforms
• Experience working with HRIS as a source of truth for identity — using employee data to drive provisioning, deprovisioning, and access lifecycle automation across the organization
• Experience administering Google Workspace at scale — managing users, groups, policies, and integrations across a distributed workforce
• Solid networking fundamentals with hands-on Cisco Meraki experience — you understand how DNS, DHCP, VLANs, firewalls, and VPNs fit together and can troubleshoot connectivity issues without needing someone else to translate
• Proven ability to troubleshoot complex issues independently and serve as a technical resource for the people around you — you stay calm in messy systems and work problems through to resolution
• Genuinely excited about what AI can do within IT — and already getting your hands on it. You’re looking for ways to automate repetitive ops tasks, streamline access workflows, and bring smarter solutions to identity and device management. At Babylist, every team uses AI daily and we’re looking for people who push it forward, not just follow it.

Nice to Have

• Okta Certified Administrator and/or advanced Jamf certifications

How You Will Make An Impact

• Own and evolve identity infrastructure — authentication policies, lifecycle management, and access governance across the company
• Manage provisioning, entitlement reviews, service accounts, and role-based permissions across business-critical systems
• Maintain and improve device management across a primarily macOS fleet, ensuring devices stay compliant, healthy, and easy to support at scale
• Strengthen MFA, device trust, and endpoint security controls while keeping employee workflows usable
• Partner with Security, IT, and business systems teams to integrate identity and endpoint tooling across SaaS applications and cloud platforms — including network infrastructure and Cisco Meraki administration across office and remote environments
• Support audits, access reviews, and system assessments to ensure alignment with security standards and operational policies
• Build scalable documentation, runbooks, and operational practices that make systems easier to support as the company grows
• Serve as a technical escalation point for the broader IT team — jumping in on complex issues, driving root-cause improvements, and actively investing in the growth and development of the people around you. And yes, that includes jumping into the helpdesk queue when the team needs it.

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

US: $142,000-$177,000

CAD: 146,000-182,000

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people’s lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We’re committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Important Notices

Recorded Interviews. Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.

Interview Integrity. AI is part of how we work at Babylist — we expect you to use it too. Your application and interviews should still reflect you and your own thinking. We’ll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles.

Connections at Babylist. If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone.

Protect Yourself from Scams. All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email — it’s not us. Verify open roles at babylist.com/careers.

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at...

Headquarters: BR
URL: http://qive.com.br

Quem somos

Na Qive, simplificamos o complexo para impulsionar o crescimento das empresas no Brasil.

Somos a plataforma que redefine o Contas a Pagar, integrando e automatizando a gestão de pagamentos, documentos e fornecedores com segurança, inteligência e eficiência de ponta a ponta. Conectamos mais de 210 mil CNPJs e contamos com mais de 300 profissionais em uma operação que atende empresas em todo o país.

Nada disso seria possível sem pessoas que sonham grande, executam com agilidade e constroem juntas o futuro do Contas a Pagar. Aqui, você vai trabalhar com tecnologia de alta performance, desafios reais de escala e um time que aprende rápido e entrega impacto.  Vem com a gente redefinir o Contas a Pagar e a sua carreira!

Objetivos da vaga

• Atuar como referência técnica na operação de Faturamento, Cobrança e Atendimento Financeiro, garantindo a execução, evolução e escalabilidade dos fluxos da área.
• Contribuir diretamente para a redução de inadimplência, aumento da eficiência operacional, melhoria da previsibilidade de faturamento e qualidade da experiência dos clientes internos e externos.
• Liderar iniciativas de melhoria contínua, automação, padronização e análise de dados, conectando processos, sistemas e áreas parceiras para resolver problemas estruturais da operação.

Responsabilidades da vaga

• Liderar a evolução dos fluxos de faturamento, cobrança e atendimento financeiro, garantindo maior eficiência, rastreabilidade, qualidade e redução de retrabalho.
• Atuar como referência técnica no uso e organização das informações em HubSpot, Vindi e demais sistemas da operação, assegurando consistência dos registros e confiabilidade dos dados.
• Analisar causas raiz de inadimplência, falhas de faturamento, gargalos operacionais e recorrências de atendimento, propondo melhorias estruturais para mitigar riscos e aumentar a eficiência da operação.
• Conduzir projetos de automação, padronização e melhoria contínua com impacto em escala, produtividade, qualidade operacional, previsibilidade de receita e experiência do cliente.
• Atuar como ponto focal em temas críticos envolvendo contas estratégicas, divergências financeiras relevantes, atrasos de faturamento, cobrança, bloqueios, desbloqueios ou tratativas sensíveis.
• Construir, revisar e acompanhar indicadores de faturamento, inadimplência, atendimento, produtividade, retrabalho e eficiência operacional.
• Traduzir dados operacionais e financeiros em diagnósticos, direcionamentos e planos de ação claros para tomada de decisão e priorização da área.
• Estruturar processos escaláveis combinando dados, documentação, automação, sistemas e boas práticas operacionais.
• Interagir com áreas parceiras como Produto, Tech, Financeiro, Controladoria, CX, CS e Comercial para destravar temas que impactem faturamento, cobrança e atendimento financeiro.
• Definir e evoluir padrões operacionais, critérios de execução, playbooks, templates, fluxos de trabalho e boas práticas para o time.
• Apoiar a priorização estratégica da área com base em impacto financeiro, risco operacional, esforço de execução e experiência do cliente.
• Liderar projetos ponta a ponta, desde diagnóstico, definição de escopo, execução, testes, acompanhamento, comunicação de status e mensuração de resultados.

Requisitos

• Forte capacidade analítica aplicada a dados operacionais e indicadores de performance.
• Experiência com estruturação, documentação e melhoria de processos operacionais.
• Domínio avançado de planilhas para análise, organização, conferência e tratamento de dados.
• Vivência com indicadores operacionais, dashboards, análise de produtividade, SLA, retrabalho, inadimplência ou eficiência operacional.
• Experiência na condução de projetos de melhoria contínua, automação, padronização ou ganho de escala operacional.
• Capacidade de atuar com autonomia em problemas complexos, conectando causa raiz, impacto financeiro, risco operacional e plano de ação.
• Boa comunicação com stakeholders internos, com habilidade para alinhar áreas parceiras, registrar acordos e traduzir análises em encaminhamentos práticos.
• Organização, senso de prioridade e responsabilidade ponta a ponta sobre entregas, prazos, dependências e resultados.
• Mentalidade de eficiência, com foco em reduzir retrabalho, aumentar previsibilidade e tornar processos mais escaláveis.

Pontos a mais se você possui

• Conhecimento ou experiência com HubSpot, Vindi, sistemas de billing, CRM, ERP, backoffice ou ferramentas similares.
• Conhecimento em SQL, Python, BI, Looker, BigQuery, Power BI ou ferramentas de visualização e manipulação de dados.
• Experiência em empresas SaaS, fintechs, operações B2B, ambientes de escala ou áreas com alto volume de atendimento.
• Vivência com automações, integrações entre sistemas, workflows, APIs, Apps Script, Zapier, Make ou n8n.
• Experiencia prática com metodologias de melhoria contínua, como Lean, PDCA, Six Sigma ou similares.
• Uso de IA aplicada à análise de dados, padronização de comunicações, documentação, produtividade ou otimização operacional.

 

• Benefícios

• Plano de saúde Unimed com cobertura nacional, sem desconto de mensalidade ou coparticipação para nossos Qivers e seus filhos;

• Plano odontológico com cobertura nacional, sem descontos em folha e possibilidade de inclusão de filhos, parentes, pais e sogros;

• Benefício Flash Flex com um valor bem competitivo, aceito em restaurantes, supermercados, padarias, mobilidade, bem-estar, saúde, educação, cultura e entretenimento, sem nenhum desconto;

• Se nós crescemos, nossos Qivers também vem com a gente! Temos um Programa de Participação nos Resultados da empresa (PPR) competitivo com o mercado;

• Licença maternidade e paternidade estendidas, inclusive para adoção e casais homoafetivos;

• Ajuda de custo ao qiver nos 03  primeiros meses  após o nascimento ou adoção no valor de R$ 1.000,00 avançados;

• Auxílio creche ou babá para filhos de até 06 anos de idade;

• Total Pass;

• Cartão Alelo Multibenefícios;

• Seguro de vida.

E mais

• Trabalho remoto, liberdade geográfica em qualquer lugar do país;

• Enviamos todos os equipamentos necessários para montar o seu escritório em casa, mas se você preferir temos uma sede com estacionamento gratuito, lanches e bebidas liberadas e um ambiente super descontraído.;

• Ambiente de aprendizado e desenvolvimento constante, incentivando o crescimento individual, feedbacks e trabalho em equipe;

• Valorizamos o bem-estar, por isso temos aulas online e gratuitas de Yoga, Meditação e Ginástica Laboral;

• Pensando na saúde mental e no desenvolvimento, também temos parceiros como Ana Health, Vamos Escrever e Cambly.

Diversidade é aprendizado e inclusão é necessária na Qive

Estamos em constante aprendizado para garantir que  todas as pessoas possuam liberdade e respeito para falar e ouvir e sentir em seu dia a dia as experiências positivas apresentadas pela Qive! Isso é mais do que resolver uma dor em comum, queremos ser melhores sempre, queremos mudar o jogo seja ele qual for. E contamos com você para fazer a diferença e isso independe de sua crença, gênero, orientação sexual, cor de pele, deficiência ou classe social.

Privacidade dos Dados Pessoais

Em nossos processos seletivos coletamos e tratamos os dados pessoais fornecidos no formulário de candidatura da vaga (o que inclui tanto os dados informados em cada campo do formulário, quanto os que estiverem presentes no currículo anexado) e dados que podem ser solicitados nas próximas etapas. A Qive não terá acesso a nenhum outro dado que esteja fora destas hipóteses. A finalidade de coleta é tão somente para identificação, comunicação e análise das pessoas candidatas.

Informamos ainda que realizamos toda a gestão das vagas por meio do sistema InHire, não possuindo vínculo com outras plataformas em que as nossas vagas são espelhadas. Logo, caso você esteja se candidatando às nossas vagas por um meio que não seja o nosso site oficial ou pela InHire, recomenda-se a leitura dos termos e políticas próprias de cada um.

Em caso de dúvidas sobre dados pessoais, entre em contato através dos meios informados em nossa Política de Privacidade.

To apply: https://weworkremotely.com/remote-jobs/qive-analista-de-operacoes-senior-faturamento

Headquarters: BR
URL: http://frete.com

#VemSerFrete.com

Mova o futuro da logística com a gente

Estamos construindo a plataforma digital que potencializa o transporte na América Latina. Na Frete, seu trabalho tem um impacto real e diário na vida de milhões de pessoas.

A Frete.com é a maior plataforma de fretes da América Latina e conta com as marcas Fretebras, Cargo X e Intersite.

Vem ser Frete.com e conhecer mais sobre o desafio no time de Sistemas Corporativos:  

Estamos em busca de uma pessoa para atuar na sustentação e evolução dos nossos sistemas internos, com foco em integrações e no atendimento às áreas de negócio, como Comercial, CX, CS e Marketing.
Essa posição será um elo importante entre tecnologia e operação, ajudando a transformar necessidades do negócio em soluções práticas, escaláveis e bem estruturadas.
No dia a dia, você atuará em parceria com diferentes áreas da empresa, apoiando a priorização de demandas, acompanhando solicitações, investigando problemas técnicos e propondo melhorias que tragam mais eficiência aos processos.
Também terá papel relevante na administração do HubSpot, na gestão de integrações e no relacionamento com fornecedores parceiros.

Principais atividades

• Atuar em parceria com as áreas de negócio para entender necessidades e ajudar na priorização de demandas.
• Acompanhar solicitações e incidentes relacionados a sistemas internos, garantindo visibilidade, organização e prazo nas entregas.
• Manter uma comunicação clara com os clientes internos sobre andamento de chamados, problemas e melhorias.
• Administrar o HubSpot, incluindo configuração de pipelines, workflows, propriedades e automações nativas.
• Implementar e acompanhar integrações com outras plataformas, como Blip, Zoho, Trebble, APIs e WhatsApp Business.
• Investigar comportamentos sistêmicos, falhas e problemas de integração por meio da análise de logs e evidências técnicas.
• Atuar na gestão de parceiros e consultorias externas, acompanhando SLAs e a qualidade das entregas.
• Identificar oportunidades de melhoria contínua, buscando mais eficiência, escalabilidade e melhor uso dos sistemas.

O que buscamos

• Experiência com administração e configuração do HubSpot.
• Vivência com integrações entre sistemas, como Blip, Zoho, Trebble, APIs.
• Conhecimento em soluções com WhatsApp Business API.
• Experiência com ferramentas de gestão de demandas, como Jira Software e Jira Service Management.
• Boa comunicação e facilidade para interagir com diferentes áreas e níveis da empresa.
• Perfil consultivo, com capacidade de entender a necessidade do negócio e traduzi-la em solução técnica.
• Capacidade analítica para investigar problemas, identificar causas e apoiar a resolução.
• Experiência no acompanhamento de fornecedores e consultorias.
• Vivência em ambientes com Kanban, Scrum ou outras práticas ágeis.

Diferenciais

• Conhecimento em processos de vendas, marketing e atendimento.
• Experiência em ambientes com forte integração entre áreas de negócio e tecnologia.
• Perfil proativo, organizado e com foco em melhoria contínua.

 

Nossos valores: 

Comprometimento absoluto

Foco em grandes resultados

Ambição gigante

Colaboração com atrito positivo

Senso de urgência extrema

 

Embarcando na Frete, você terá:

🍽️ Vale Refeição ou Vale Alimentação – pago no cartão flexível Flash
🚌 Vale Transporte ou Auxílio Mobilidade
🏥 Seguro Saúde Bradesco
🦷 Assistência Odontológica
🛡️ Seguro de Vida
💊 Convênio Farmácia
💙 2% do seu salário anual para Qualidade de Vida
👶 Auxílio creche – consulte elegibilidade
🎉 Day off de aniversário
🏋️ TotalPass – Para você cuidar da saúde e bem-estar
🩺 PipoSaúde
🎓 Parcerias educacionais – descontos para MBA, pós-graduação e cursos de idiomas (Open English) e tecnologia (FIAP)
🏡 Auxílio para montagem do seu escritório em casa + Auxílio home office mensal – para vagas 100% remotas

E ainda tem mais vantagens que você irá conhecer durante o processo!
Vem fazer parte do nosso time! 💙

Modalidade de trabalho:

• Tecnologia (Segurança, Engenharia e Ciência de Dados): 100% Home Office;
• Produto (Design, Prevenção à Fraude e BI): 3 dias presenciais no escritório e 2 dias em home office;
• Demais áreas: presencial em tempo integral.

Nosso escritório fica localizado em São Paulo, na região do Morumbi. 

 

♿ Você tem alguma deficiência? Nossas vagas também são para você. Todas elas estão abertas para pessoas com deficiência (PCDs).

 

Se identificou? Então venha colocar o pé na estrada conosco e se tornar um Freteiro 🚛💨

 

To apply: https://weworkremotely.com/remote-jobs/frete-com-analista-de-sistemas-crm-senior

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Senior Education professional supports global training operations through LMS-driven processes, customer communication, and core coordination activities. The role requires strong operational accuracy, independent handling of requests, excellent written communication, and ownership of key activities such as registrations, certifications, scheduling, reporting, and gap analysis. The coordinator is expected to work comfortably in a system-driven environment and contribute to ongoing process improvements, including the adoption of automation and AI-enabled solutions

How will you make an impact?

Support global customers, partners, and internal teams with training registrations and related queries.

Manage end-to-end training coordination, including scheduling classes, enrolments, approvals, prerequisites, and user training records in the LMS.

Respond to LMS-related queries such as account status, access issues, and routine administrative tasks.

Independently manage shared inbox requests with clear, professional written communication.

Actively promote relevant training programs and communicate suitable portfolio options to customers and stakeholders.

Generate operational reports and support training gap analysis for customers and internal stakeholders.

Maintain high data quality and consistency within the LMS and related systems.

Collaborate with Training Delivery teams to plan and schedule sessions for smooth execution.

Take proactive ownership of tasks, requests, and follow-ups.

Contribute to process improvements and adoption of automation and AI-assisted tools.

Have you got what it takes?

Experience: 5 to 7 years

Bachelor’s degree preferred, or equivalent experience in training operations, administration, or a related field

Hands-on experience working with a Learning Management System (LMS) in an operational or administrative role.

Experience with Cornerstone (CSOD) or similar enterprise LMS is a strong advantage.

Ability to work independently in an LMS-driven environment and other operational systems.

Strong attention to detail and operational accuracy.

Excellent written communication skills in English.

Strong organizational and time-management skills.

Ability to collaborate effectively with cross-functional teams.

Proactive and solution-oriented approach.

Ability to manage multiple requests in a structured, process-driven, and fast-paced environment.

Openness to process improvements and adoption of automation or AI-assisted tools.

Willingness to learn new systems and adapt to evolving processes.

Proficiency in Microsoft Office, especially Excel.

Ability to support a global user base across time zones.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10945

Reporting into: Tech Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

There are procurement roles where you buy paperclips, chase signatures, and slowly become one with a spreadsheet.

This is not that. Well, there are spreadsheets, obviously. We are not animals.

At First Focus, we need a Senior Procurement Specialist who can turn vendor chaos, client requests, software licensing, pricing puzzles, stock updates, renewals, and “can we get this urgently?” moments into clear, accurate, commercially smart outcomes.

You do not need to be an engineer. You do, however, need to be properly IT literate. This role deals with technology products, software licensing, Microsoft, Adobe, Cisco, Fortinet, domains, SSL, renewals, hardware, vendor platforms, MSP processes, and technical people who may occasionally explain things using acronyms like they are being charged per full word.

First Focus is Australia’s #1 mid-market MSP, voted best MSP in Australia by Cloudtango for 9 years running, with almost 400 staff across Australia, New Zealand, and the Philippines. We have grown steadily for more than 15 years, which is nice, because “stable and growing” is far better than “exciting in a legally concerning way.”

This role suits someone who is organised, commercially sharp, calm under pressure, and comfortable working across Ortigas or Alabang in a hybrid setup. Yes, that means you can still make time for merienda, and yes, we respect the spiritual discipline required to survive Manila traffic without becoming a villain.

Why this role matters

You will sit in the middle of sales, procurement, vendors, technical teams, and client needs. So, basically, the part of the business where “just a quick request” often arrives wearing a tiny disguise and carrying seventeen hidden complications.

Your job is to keep things moving, accurate, profitable, and simple. That last bit matters. One of our values is Keep it Simple, which is especially useful in IT procurement because complexity has a habit of breeding in dark corners like an unattended cable drawer. You can read more about our values here: https://www.firstfocus.com.au/about-us/

What you’ll be doing

• Manage the IT procurement process from quote to order to invoice, ensuring accuracy at every step.
• Source pricing, availability, lead times, and best-fit vendor options for hardware, software, licensing, renewals, domains, SSL, Microsoft, Adobe, Cisco, Fortinet, and similar technology products.
• Support Technical Account Managers and sales teams with quoting, recommendations, market research, and client-specific purchasing history.
• Prepare and maintain quotes in ConnectWise Sell and manage related tickets in ConnectWise Manage.
• Work with vendors to negotiate pricing, confirm lead times, manage stock updates, and resolve supply issues.
• Manage software and technology licensing procurement, including renewals, subscriptions, product changes, vendor rules, and licensing details.
• Maintain strong supplier relationships across standards, warranties, pricing, performance, and service levels.
• Support larger or recurring bids, ensuring proposals meet requirements, make commercial sense, and reduce the risk of rework.
• Share useful market, product, vendor, and pricing insights with internal teams before things become urgent, dramatic, or both.

What we’re looking for

We are keeping this brief, partly because clarity is good, and partly because no one has ever whispered, “I love a 27-point requirements list.”

• At least 4 years’ experience in IT procurement, technology quoting, sales support, vendor coordination, or a closely related role.
• Strong IT literacy, including confidence with hardware, software licensing, renewals, vendor portals, subscriptions, SKUs, product codes, and technical terminology.
• Experience managing procurement activity end to end, including quotes, orders, vendor follow-up, pricing, invoices, and renewals.
• Excellent attention to detail, with the commercial judgement to question pricing, licensing terms, lead times, and product fit.
• Confident communication skills with vendors, technical teams, account managers, clients, and international stakeholders.
• Strong Excel/spreadsheet skills, sound organisation, and the ability to manage multiple priorities independently without needing a lie-down under the desk.

Nice to have

• Experience with ConnectWise Sell or ConnectWise Manage.
• Experience in an MSP, IT services, software licensing, technology distributor, reseller, or systems integrator environment.
• Familiarity with Microsoft, Adobe, Cisco, Fortinet, SSL, domains, cloud, server, networking, or endpoint-related products.
• Experience supporting bid management or larger recurring deals.

Why you’ll like working here

• Hybrid working arrangements.
• “Never Stop Growing”: 10 paid study days per year, exam fees paid, and pay rises for certifications, conditions apply.
• HMO from day 1.
• One dependent, such as your spouse, added to the Company’s HMO policy from day 1, including medical coverage plus dental benefits package.
• Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.
• Day shift, weekends off*, plus 25 paid leave days annually.
• Employee Referral Program, ₱20,000.
• Employee MVP Award, ₱10,000.
• Social events, End of Financial Year and Christmas parties.
• Loyalty bonus for long-term employees*.

Office locations

• 29th Floor, Robinsons Cyberscape Gamma, Topaz Road, Ortigas Pasig City Metro Manila Philippines
• 26th Floor, Axis Tower One Building, Filinvest Ave, Alabang, Muntinlupa

A final word

If you are the kind of IT-literate procurement person who can spot a pricing issue before it becomes a problem, keep vendors honest without starting a small diplomatic incident, and help teams get the right technology solution without turning the process into a 46-tab spreadsheet opera, we should talk.

This is a role where your accuracy matters, your commercial judgement matters, and your ability to understand the tech behind the quote will make a real difference. Bring the detail, bring the calm, bring the healthy suspicion that every licence renewal deserves one more careful look.

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

About Mediavine

Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.

About the Role

Mediavine is seeking a Senior Manager of Monetization Strategy & Operations to help scale and evolve our monetization infrastructure across programmatic advertising, marketplace operations, yield optimization, and revenue systems.

This role sits at the

intersection of strategy, operations, analytics, and ad technology. The ideal candidate is equally comfortable troubleshooting operational issues, optimizing monetization performance, coordinating with SSP and demand partners, and helping design scalable systems and workflows for the future.

This is a highly cross-functional role that will partner closely with leadership across Product, Engineering, Revenue, and Publisher Support to help drive operational excellence and monetization innovation across Mediavine’s publisher ecosystem.

• Lead day-to-day monetization operations across PMP/deal workflows, SSP coordination, and revenue execution

• Help manage and optimize programmatic monetization infrastructure across Google Ad Manager, header bidding, Open Bidding, and SSP integrations

• Support yield optimization initiatives including floor strategy, marketplace optimization, auction dynamics, and demand path analysis

• Partner with Engineering and Product teams to improve automation, operational tooling, and monetization workflows

• Support and help scale monetization operations across emerging channels and formats, including mobile app and in-app advertising environments

• Build scalable operational processes that reduce manual overhead and improve organizational efficiency

• Monitor revenue performance, discrepancies, and marketplace health across partners and products

• Coordinate with SSPs, DSPs, and external monetization partners on troubleshooting, integrations, and strategic initiatives

• Support enterprise publisher monetization initiatives and custom revenue solutions

• Help evolve Mediavine’s monetization systems and operational architecture as AI and automation capabilities continue to mature

• Serve as a key escalation and decision-making resource across monetization operations

• 7+ years of experience in programmatic advertising, ad operations, yield management, monetization strategy, or revenue operations

• Deep understanding of Google Ad Manager, programmatic auctions, header bidding, PMP/deal workflows, and SSP ecosystems

• Strong operational and analytical mindset with experience solving complex monetization problems

• Experience working cross-functionally with Product, Engineering, Revenue, and external partners

• Exposure to in-app monetization, mobile programmatic ecosystems, or omnichannel advertising operations is a plus

• Ability to operate independently in fast-moving and ambiguous environments

• Strong communication and organizational skills with the ability to balance strategy and execution

• Curiosity around automation, AI workflows, APIs, and operational scale

• Experience with data/reporting platforms such as BigQuery, Snowflake, Looker, Sigma, or similar tools is a plus

• Familiarity with SPO, identity/signal strategy, or marketplace optimization is a plus

• 100% remote

• Comprehensive benefits including Medical, Dental, Vision, Disability, and Life Insurance

• 401(k) with company matching

• Generous PTO

• Wellness initiatives and employer-sponsored mental health resources

• Professional development opportunities

• Inclusive, collaborative, and entrepreneurial company culture

About Mediavine

Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.

About the Role

Mediavine is seeking a Senior Manager of Monetization Strategy & Operations to help scale and evolve our monetization infrastructure across programmatic advertising, marketplace operations, yield optimization, and revenue systems.

This role sits at the

intersection of strategy, operations, analytics, and ad technology. The ideal candidate is equally comfortable troubleshooting operational issues, optimizing monetization performance, coordinating with SSP and demand partners, and helping design scalable systems and workflows for the future.

This is a highly cross-functional role that will partner closely with leadership across Product, Engineering, Revenue, and Publisher Support to help drive operational excellence and monetization innovation across Mediavine’s publisher ecosystem.

• Lead day-to-day monetization operations across PMP/deal workflows, SSP coordination, and revenue execution

• Help manage and optimize programmatic monetization infrastructure across Google Ad Manager, header bidding, Open Bidding, and SSP integrations

• Support yield optimization initiatives including floor strategy, marketplace optimization, auction dynamics, and demand path analysis

• Partner with Engineering and Product teams to improve automation, operational tooling, and monetization workflows

• Support and help scale monetization operations across emerging channels and formats, including mobile app and in-app advertising environments

• Build scalable operational processes that reduce manual overhead and improve organizational efficiency

• Monitor revenue performance, discrepancies, and marketplace health across partners and products

• Coordinate with SSPs, DSPs, and external monetization partners on troubleshooting, integrations, and strategic initiatives

• Support enterprise publisher monetization initiatives and custom revenue solutions

• Help evolve Mediavine’s monetization systems and operational architecture as AI and automation capabilities continue to mature

• Serve as a key escalation and decision-making resource across monetization operations

• 7+ years of experience in programmatic advertising, ad operations, yield management, monetization strategy, or revenue operations

• Deep understanding of Google Ad Manager, programmatic auctions, header bidding, PMP/deal workflows, and SSP ecosystems

• Strong operational and analytical mindset with experience solving complex monetization problems

• Experience working cross-functionally with Product, Engineering, Revenue, and external partners

• Exposure to in-app monetization, mobile programmatic ecosystems, or omnichannel advertising operations is a plus

• Ability to operate independently in fast-moving and ambiguous environments

• Strong communication and organizational skills with the ability to balance strategy and execution

• Curiosity around automation, AI workflows, APIs, and operational scale

• Experience with data/reporting platforms such as BigQuery, Snowflake, Looker, Sigma, or similar tools is a plus

• Familiarity with SPO, identity/signal strategy, or marketplace optimization is a plus

• 100% remote

• Comprehensive benefits including Medical, Dental, Vision, Disability, and Life Insurance

• 401(k) with company matching

• Generous PTO

• Wellness initiatives and employer-sponsored mental health resources

• Professional development opportunities

• Inclusive, collaborative, and entrepreneurial company culture

About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

Please note that this role is open exclusively to candidates based in the United States or Canada in the Eastern or Central Timezones. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. We appreciate your understanding and interest!

We’re looking for a Senior Revenue Operations Manager to be the operational backbone of our GTM organization. You’ll partner closely with leaders across Sales, Customer Success, and Marketing to help the business move faster and operate smarter by building scalable, AI-powered systems and workflows.

This is a senior level individual contributor role with the opportunity to build and lead a team over time.

WHAT YOU’LL DO

• Diagnose funnel performance, identify bottlenecks, and recommend actions to improve velocity, conversion, and forecast predictability

• Lead cross-functional initiatives that improve efficiency, scalability, and operational rigor across the revenue engine

• Define and execute our AI transformation strategy across GTM, including smarter prospecting, automated insights, and Customer Success workflows

• Own and evolve the GTM tech stack across marketing, sales, and post-sales functions, while building AI-first automations and workflows

Current tools include Salesforce, HubSpot, Clay, Outreach, and Gong, though our stack will continue to evolve

• Improve data quality and operational reliability through automated audits, enrichment workflows, and scalable data governance practices

• Own and optimize our enrichment engine and core GTM data infrastructure

• Support key operational processes including deal desk, onboarding, and day-to-day GTM execution

WHAT WE ARE LOOKING FOR:

• 5+ years of experience in Revenue Operations, Sales Operations, GTM Operations, or GTM Engineering

• Proven track record managing and optimizing a modern GTM tech stack, including CRM, sequencing, enrichment, and analytics tools

• Experience redesigning business processes and leading cross-functional operational transformation initiatives

• Demonstrated success identifying, piloting, and scaling AI and automation use cases within business operations

• Strong understanding of end-to-end GTM workflows across Sales, Customer Success, Partnerships, and Solutions Architecture

• Ability to bring structure to ambiguity by building frameworks, roadmaps, and execution plans

• Excellent stakeholder management and communication skills with the ability to build trust quickly across teams

• Bias for action and continuous improvement — you move quickly, learn fast, and iterate often

• Bonus points for experience with SQL and API integrations

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we’d still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you’ll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there’s finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24⁄7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don’t have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more

Check out all of our a-maze-ing benefits here.

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.