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Responds to customer support tickets and phone calls, resolves order issues, and documents problems for a legal services company.
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Indiana.
Key Responsibilities:
Qualifications:
We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!
Benefits:
Pay Range: $15.00 - $15.00 /hr
Schedule: Full-time, 7- 4 PST
Diagnoses and resolves technical issues for customers, troubleshoots integrations and APIs, and collaborates with engineering to improve product documentation and platform capabilities.
Hello! I’m Allie, Head of Support here at Ashby. I’m excited to share that we’re hiring a Support Engineer in North America! 🎉
About this Role
As a Support Engineer, you will be at the center of providing an excellent experience to customers by diagnosing and resolving technical issues ensuring a high level of customer satisfaction through effective communication and problem-solving. You will assist with investigating and resolving technical issues that come to Support while identifying patterns in customer inquiries to drive product improvement, as well as opportunities to enable our Support team on technical concepts. Your knowledge of integrations and platforms will be key to your success, as you’ll leverage this expertise to address customer inquiries related to system integrations, data flow, and product functionality. You’ll be a key contributor to our documentation and enablement strategy while collaborating with Engineering and Support to address complex issues.
Role Responsibilities:
Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers. Provide comprehensive support regarding the investigation of integration issues, API inquiries, and bug reports.
Expertise in Integrations: Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues. Proactively identify patterns in customer challenges to recommend product enhancements and streamline integration processes.
Customer Experience: Provide exceptional customer service, ensuring clients feel supported and valued.
Collaboration with Engineering: Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to the continuous improvement of our products.
Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.
Continuous Improvement: Gather, analyze, and relay customer feedback to the engineering team to inform product development and enhancements.
Support Enablement: Share expanding knowledge with the rest of the Support Team to assist with creating holistic understanding of the platform.
Role Requirements:
Technical Expertise: Strong understanding of software applications, Internet protocols, troubleshooting, and automation via scripting.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Detail-oriented when documenting reproduction steps and consolidating relevant information to report technical issues internally.
Customer-Focused: A passion for delivering outstanding customer service and a commitment to ensuring a positive customer experience.
Team Collaboration: Ability to work effectively within a team and independently, with a proactive approach to solving problems.
Adaptability: Comfortable working in a dynamic environment with the ability to adapt to product updates and processes improvements quickly.
You Should Apply If:
You have a strong technical background, particularly in API integrations, and enjoy solving complex problems by analyzing logs and code.
You are passionate about helping customers and providing a top-notch support experience.
You have excellent communication skills and can convey technical information clearly to various audiences.
You thrive in a collaborative environment and enjoy working closely with engineering teams.
You are proactive, detail-oriented, and always looking for ways to improve processes.
You Should Not Apply If:
You do not have a strong technical background or experience in technical troubleshooting.
You are not comfortable with asynchronous collaboration or communicating in a thoughtful way with Customers, Support Team Members, or Engineers.
You are not comfortable communicating with customers or explaining technical concepts in simple terms.
You are not adaptable to changing environments and new technologies.
You do not have a passion for customer-facing interactions and providing a great customer experience.
You value in-office culture for motivation; this role is remote (given our office is in San Francisco) so we’re seeking self-starters!
We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/
We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are working with amazing companies we’re proud to partner with.
We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀
Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function. Here are a few points that should give you an idea of what it is like to work with us:
We spend a lot of time building best-in-class products, since we believe a highly differentiated product is easier to sell.
We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers (we hope our 9.8 Support rating on G2 signals this).
We strongly believe that small teams with very talented people and the right work environment deliver much high performance and we’re built accordingly.
Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:
Intro Call with Recruiting - 30 Minutes
Take Home Assessment - 1 week to complete
Hiring Manager Interview - 45-60 Minutes
Virtual Onsite - 120 Minutes
Competitive salary and equity.
10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
Unlimited PTO with four weeks recommended per year.
Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.
Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
$100/month education budget with more expensive items (like conferences) covered with manager approval.
If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.
Responds to product information requests, handles adverse event reports, and translates medical communications for healthcare providers and patients in a multilingual call center environment.
At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!
Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.
The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK
Working hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
EXPECTAT IONS OF THE JOB:
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
PREFERRED QUALIFICATIONS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and hold myself accountable.
Embrace Diversity I create an environment of awareness and respect.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.
Follow us on LinkedIn | Twitter
Senior support engineer handles technical support tickets, troubleshoots complex API issues, mentors junior team members, and advocates for customer needs across product and engineering teams.
An Introduction to Primer
Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.
Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we’re building the payments layer the world’s best companies rely on.
Watch our showcase >
Read up on our $100m Series C
Learn more about our culture >
Please note: we are looking for someone to work UTC 7 - 9 timezone.
Become a key Senior member of our growing Support Engineering team at Primer
Scope the future of Support by advocating internally on priorities, strategy and roadmaps
Handling tickets and support requests from merchants
Translating business requirements into technical solutions, and translating complex technical concepts into simple language.
Creating first-class documentation for both merchants and internal teams.
Conducting quality assurance and mentoring junior team members.
Work with leadership to implement internal Support frameworks and processes.
Speaking with our customers face-to-face and over video calls
Be an internal ‘Voice of Customer’: Represent our customers and be their advocate, using their feedback to prioritise tasks and projects.
Collaborating and working closely with our Product, Engineering, Sales, Customer Success and Operations teams to respond to merchant requests.
Reading and comprehending code across our JavaScript, SQL, Python, React or TypeScript stacks is highly desirable.
Previous experience in a customer facing role with a complex API product, ideally in payments, or B2B.
Complete understanding of what it takes to provide outstanding Customer Support, end to end, as well as a passion for building a fantastic ‘Support Experience’ - i.e. writing clear documentation, collaborating in tickets etc.
Expertise in troubleshooting, root cause analysis, effort assessment, and postmortem process.
Ideally experience working on On-Call and on Incident Management processes, and in drafting Status Page updates.
An understanding of software testing and wider infrastructure, and a good understanding of the entire development process (design, development and deployment).
Experience working in a fast-paced and scaling environment, with shifting priorities and last-minute developments. You can assess urgency, complexity and impact, when deciding the priority of a request.
Highly motivated self-starter who values autonomy and getting things done.
Great communication & presentations skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike.
Confidence and ease in working with technical and non-technical counterparts at some of the largest merchants.
Empathy, and the ability to see things from the customer’s perspective.
Creativity and improvisational skills. Great negotiator, and the ability to achieve consensus and know when to compromise.
Our engineering teams work fully remotely and operate within local timezones - if you are not based in the above countries listed but would still like to apply please let us know in your application
You enjoy working in an office-setting, we are remote-first and always will be!
You are not comfortable with shifting context and navigating ambiguity
An initial intro call with a Talent Partner
An interview with the Hiring Manager
Challenge Stage - Contextualised to the role
A final, values-alignment interview
We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).
We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workations, our annual company retreat, and co-working space access worldwide.
Finally, let’s go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.
🌍 We are fully remote and globally distributed; and have been since day one
💰 Competitive share options
🌴 Uncapped holiday, with 25 days minimum to be taken
🗣️ Co-working space access
📅 Workations & Company Retreat
💻 The best equipment for your role
🏠 £500 towards your home office setup
🔎 Generous learning budget
🏥 Private Medical Insurance
📈 A broad set of additional perks and benefits ( depending on location)
At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply.
You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.
Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Manages end-to-end customer lifecycle for enterprise healthcare clients, driving adoption, clinical outcomes, and expansion across multi-site deployments.
Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals, supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.
We’re hiring a strategic and commercially astute Enterprise Customer Success Manager to lead the end-to-end lifecycle for our most complex and valuable customers.
Based in Sydney, Melbourne, New York, or London, you’ll own a portfolio of 3 to 6 large hospital systems, health networks, and strategic healthcare organisations (250+ users each), serving as a trusted strategic partner who shapes deployment strategy, drives measurable clinical and operational outcomes, and expands Heidi’s footprint across multi-site enterprises.
This is a senior role. You’ll work closely with Implementation Specialists and Account Executives from pre-sales through to long-term value realisation, balancing strategic partnership with hands-on execution.
Own the enterprise lifecycle: Lead the full customer relationship from pre-sales scoping and pilot design through implementation, adoption, expansion, and renewal. Build success plans that map customer goals to measurable clinical and operational outcomes.
Build executive partnerships: Earn trusted, long-term relationships across C-suite (CIO, CMO, COO, CEO), clinical leadership, IT, and operations. Tailor your engagement to what each stakeholder cares about.
Lead multi-site rollouts: Drive sophisticated implementations with formal governance, detailed plans, and cross-functional coordination. Manage workflow change through structured reinforcement: training waves, competency assessments, and coaching.
Engage in pre-sales and pilots: Work alongside Account Executives and Implementation Specialists to shape deployment strategy, scope pilots for success, and run customer-facing demos when needed.
Translate data into action: Synthesise enterprise usage and outcome metrics into clear narratives. Adjust depth and style for IT, ops, and exec audiences. Use data to decide where to intensify training, redesign workflow, or expand.
Own commercial outcomes: Lead renewal conversations with strong value narratives. Identify and execute expansion opportunities backed by adoption maturity and outcome data. Partner with AEs to close.
Prove value: Build evaluation frameworks for pilots and rollouts grounded in clinical and operational KPIs. Use outcome data to shape multi-year value narratives that strengthen commercial positioning.
Orchestrate cross-functionally: Provide concise, complete context to Product, Engineering, Implementation, GTM, and Support. Surface risk early, drive decisions during ambiguity.
Shape the playbook: Contribute to the frameworks, tools, and ways of working that turn complex enterprise programmes into scalable, repeatable rollouts.
Experience: 5+ years in SaaS customer success or client-facing roles, with at least 3 years managing enterprise accounts (250+ users, high-value ARR).
Full-lifecycle ownership: Proven track record across scoping, implementation, adoption, expansion, and renewal in complex enterprise environments.
Executive presence: Builds trusted relationships with C-suite, clinical leaders, and technical stakeholders. Earns credibility quickly.
Change management: Experience leading multi-site rollouts that drive genuine behaviour change and sustained adoption.
Commercial acumen: Strong on expansion, complex renewals, and contributing to NRR and portfolio growth.
Data-driven: Translates usage patterns and outcomes into strategic insights for customers and internal teams.
Communication range: Adapts depth and style fluently from frontline clinicians to board-level executives.
Pre-sales comfort: Willing and able to scope deals, design pilots, and run demos alongside Sales.
Healthcare a bonus: Familiarity with clinical workflows, hospital systems, or large health networks helps you ramp faster.
1. Build to Last
We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your Practice
Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay Steady
We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others Better
Honest feedback, steady support, and shared growth keep our teams improving together.
Flexible hybrid working, with 3 days in the office
Monthly $150 AUD benefit to invest in your physical and mental wellbeing
Recharge Days after major milestones and busy periods
A generous personal development budget of $1000 AUD per annum
Become an owner, with shares (equity) in the company, if Heidi wins, we all win
A one-time home office setup contribution
26 weeks paid parental leave for primary carers, 18 weeks for secondary carers
A fertility support benefit of $10,000 AUD covering IVF, egg freezing or sperm freezing
10 days per year dedicated to supporting clinicians in maintaining accreditation
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career!
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We’re proud to be an equal opportunity employer and welcome all applicants as we’re committed to promoting a culture of opportunity for all.
Senior support engineer who handles merchant tickets, troubleshoots technical issues, creates documentation, and mentors junior team members while advocating for customer needs internally.
An Introduction to Primer
Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform.
Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we’re building the payments layer the world’s best companies rely on.
Watch our showcase >
Read up on our $100m Series C
Learn more about our culture >
Please note: we are looking for someone to work UTC 7 - 9 timezone.
Become a key Senior member of our growing Support Engineering team at Primer
Scope the future of Support by advocating internally on priorities, strategy and roadmaps
Handling tickets and support requests from merchants
Translating business requirements into technical solutions, and translating complex technical concepts into simple language.
Creating first-class documentation for both merchants and internal teams.
Conducting quality assurance and mentoring junior team members.
Work with leadership to implement internal Support frameworks and processes.
Speaking with our customers face-to-face and over video calls
Be an internal ‘Voice of Customer’: Represent our customers and be their advocate, using their feedback to prioritise tasks and projects.
Collaborating and working closely with our Product, Engineering, Sales, Customer Success and Operations teams to respond to merchant requests.
Reading and comprehending code across our JavaScript, SQL, Python, React or TypeScript stacks is highly desirable.
Previous experience in a customer facing role with a complex API product, ideally in payments, or B2B.
Complete understanding of what it takes to provide outstanding Customer Support, end to end, as well as a passion for building a fantastic ‘Support Experience’ - i.e. writing clear documentation, collaborating in tickets etc.
Expertise in troubleshooting, root cause analysis, effort assessment, and postmortem process.
Ideally experience working on On-Call and on Incident Management processes, and in drafting Status Page updates.
An understanding of software testing and wider infrastructure, and a good understanding of the entire development process (design, development and deployment).
Experience working in a fast-paced and scaling environment, with shifting priorities and last-minute developments. You can assess urgency, complexity and impact, when deciding the priority of a request.
Highly motivated self-starter who values autonomy and getting things done.
Great communication & presentations skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike.
Confidence and ease in working with technical and non-technical counterparts at some of the largest merchants.
Empathy, and the ability to see things from the customer’s perspective.
Creativity and improvisational skills. Great negotiator, and the ability to achieve consensus and know when to compromise.
Our engineering teams work fully remotely and operate within local timezones - if you are not based in the above countries listed but would still like to apply please let us know in your application
You enjoy working in an office-setting, we are remote-first and always will be!
You are not comfortable with shifting context and navigating ambiguity
An initial intro call with a Talent Partner
An interview with the Hiring Manager
Challenge Stage - Contextualised to the role
A final, values-alignment interview
We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).
We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workations, our annual company retreat, and co-working space access worldwide.
Finally, let’s go ahead and say it. The work that we do is challenging. Scaleups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.
🌍 We are fully remote and globally distributed; and have been since day one
💰 Competitive share options
🌴 Uncapped holiday, with 25 days minimum to be taken
🗣️ Co-working space access
📅 Workations & Company Retreat
💻 The best equipment for your role
🏠 £500 towards your home office setup
🔎 Generous learning budget
🏥 Private Medical Insurance
📈 A broad set of additional perks and benefits ( depending on location)
At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply.
You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.
Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Handles cruise reservations and customer inquiries in Dutch, assisting international guests with booking and travel planning.
Handles guest inquiries, resolves property issues, and coordinates with maintenance teams as a remote digital concierge for short-term rental properties.
Handles guest inquiries, resolves property issues, and coordinates with staff as a digital concierge for short-term rental properties.
Handles guest inquiries and issues via phone/messaging, coordinates with maintenance and cleaning staff, and ensures positive guest experiences for short-term rental properties.
Handle guest inquiries, resolve issues, and coordinate between guests and property staff as a digital concierge for short-term rental properties.
Resolves customer issues via chat and email, troubleshoots technical problems, and creates documentation for Writesonic's AI SEO platform.
Headquarters: India
At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you’ll be the go-to expert helping users get the most out of our platform. You’ll resolve issues, answer questions, and ensure every customer feels supported as they explore our AI SEO and Generative Engine Optimization (GEO) tools.
This isn’t just a support role—it’s about empowering marketers and businesses worldwide to succeed in the new era of AI-driven search.
Every day, millions turn to AI for answers—and if your brand isn’t there, you’re nowhere. While others scramble to adapt to AI-driven search, Writesonic is already leading the way.
We’re building the world’s most advanced AI SEO and Generative Engine Optimization (GEO) platform—designed to help brands monitor and improve visibility across AI search engines like ChatGPT, Claude, Perplexity, and Google AI Overviews. Writesonic is the only platform that unifies GEO insights with traditional SEO, giving brands the tools to rank across both Google and emerging AI search platforms.
Trusted by 20,000+ marketers worldwide, we’re redefining what it means to be discoverable—from Google to AI and beyond.
If you’re passionate about problem-solving, customer experience, and helping brands succeed in the AI search era, we’d love to have you on our support team at
To apply: https://weworkremotely.com/remote-jobs/writesonic-product-support-specialist
Enterprise Technical Support Engineer provides API and integration troubleshooting for enterprise customers, serving as technical liaison between customers and internal teams.
Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it.
We move fast, we care about craft, and we’re proud of what we’re building. If you’re energized by turning hard problems into real-world impact, we’d love to meet you
Fully Remote - PST
We are seeking an Enterprise Technical Support Engineer with strong experience in API support, integrations, and custom technical solutions, ideally within the Insurance domain.
This role is critical in supporting enterprise customers who rely on APIs, data integrations, and custom-built workflows. You will act as a technical expert and liaison, helping customers design, troubleshoot, and optimize their integrations while delivering a high-touch, white-glove support experience. Operating effectively in a global support model, partnering with teams and customers across multiple time zones, including Australia
You will work cross-functionally with Product, Engineering, and Sales to ensure our platform integrates seamlessly into customer ecosystems and delivers maximum value.
Key Responsibilities
Key Requirements
Skills/Experience
Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.
Handles customer support tickets, manages high-volume calls, responds to emails, and resolves order-related issues for a legal services company.
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Puerto Rico.
Key Responsibilities:
Qualifications:
We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!
Benefits:
Pay Range: $12.00 - $12.00 /hr
Schedule: Full-time, 7- 4 PST
Resolves customer inquiries and issues via phone, email, and tickets while managing orders and coordinating with internal teams.
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Kentucky.
Key Responsibilities:
Qualifications:
We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!
Benefits:
Pay Range: $15.00 - $15.00 /hr
Schedule: Full-time, 7- 4 PST
Resolves customer inquiries via phone, email, and tickets while managing orders and coordinating with internal teams and field process servers.
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Louisiana.
Key Responsibilities:
Qualifications:
We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!
Benefits:
Pay Range: $15.00 - $15.00 /hr
Schedule: Full-time, 7- 4 PST
Resolves customer inquiries and issues via phone, email, and tickets while managing order processing and coordinating with internal teams.
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Florida.
Key Responsibilities:
Qualifications:
We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!
Benefits:
Pay Range: $15.00 - $15.00 /hr
Schedule: Full-time, 7- 4 PST
Resolves customer issues, manages support tickets and high-volume calls, and coordinates with internal teams to ensure order completion.
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Kansas.
Key Responsibilities:
Qualifications:
We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!
Benefits:
Pay Range: $15.00 - $15.00 /hr
Schedule: Full-time, 7- 4 PST
Handles customer support tickets, manages high-volume calls, resolves order issues, and communicates with customers and internal teams for a legal services company.
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in North Dakota.
Key Responsibilities:
Qualifications:
We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!
Benefits:
Pay Range: $15.00 - $15.00 an hour
Schedule: Full-time, 7- 4 PST
Handles customer support tickets, phone calls, and emails to resolve order issues and provide information to customers and internal teams.
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.
Job Overview:
The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Arkansas.
Key Responsibilities:
Qualifications:
We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!
Benefits:
Pay Range: $15.00 - $15.00 /hr
Schedule: Full-time, 7- 4 PST
