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Sales Sales Development Representative at Carbon Robotics

Sales Development Representative generates qualified pipeline through outbound prospecting via phone, email, LinkedIn, and texting to drive revenue for Carbon Robotics' agricultural robotics solutions.

Junior Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy—all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA’s venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation.

As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it’s designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers.

Working here means tackling big problems with big impact. You’ll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions.

Join us as we innovate, execute, and build the future of farming together.

YouTube | X | Instagram | LinkedIn | News

Location: US - South East (Remote)

Carbon Robotics Sales Development Representative will own the coordinated process of developing a qualified pipeline in Carbon Robotics addressable target market. This is accomplished by setting meetings with target contacts that result from running proactive multi-touch and multi channel communication sequences into target accounts. These contact touch sequences make it possible to deliver relevant information about Laserweeding and use case specific content that effectively generates the pipeline that fuels Carbon Robotics revenue engine.

This position reports to the Manager, Inside Sales and requires heavy outbound phone calling, strategic email composition, linkedin & text messaging, implementing the highest levels of active listening skills, consultative selling skills and tight collaboration with HQ and Field Sales partners to generate new customers and maintain the existing customer base. The SDR will be expected to be data driven, able to self-manage their pipeline and report on touch activity, and stay thoroughly informed on all products and weed problems facing the farming industry at large. They must have the maturity, confidence, and willingness, to roll up their sleeves and work in close partnership with Field Sales, Marketing and various other departments to achieve their assigned tasks.

Responsibilities:

  • Own prospecting activities, including Account, Contact and Lead management inside the companies CRM (HubSpot).
  • Meet or exceed lead/meeting quota through email/phone/social based prospecting & qualification.
  • Develop and execute on a strong prospecting plan of attack, including email copy, Practiced talk tracks, audience segmentation and approach.
  • Qualify interested farmers and arrange deeper dive sales meetings for the field reps, or the HQ Sales director.
  • Deliver sales presentations when necessary.
  • Track all relevant activity using HubSpot (including prospect touches (emails, calls, social outreach) prospect pipeline, Account/Contact/Lead/Opportunity details, etc.)
  • Quickly learn the technical aspects of the laserweeding product, effectively communicate the value proposition and be able to react to objections, competitive questions and other FAQ’s.
  • Provide business acumen for farmers and strive to understand the operational problems we are solving in order to best situated the laserweeder and exceed their expectations.
  • Proactively manage your schedule, pipeline and campaigns in order to meet company deadlines and objectives.
  • Collaborate successfully with HQ Sales, Field Sales and Marketing to optimize team-selling productivity.
  • Provide value added market intelligence to the Sales, Marketing, Product, and Customer Success teams.

Essential Skills:

  • Demonstrated ability to deliver above expectation results in driving pipeline revenue opportunities.
  • Demonstrated ability to conduct extensive call and email campaigns and navigate complex accounts.
  • Excellent organizational, analytical, and problem solving skills.
  • Creative tactics to reach key decision makers and influencers.
  • Team player with solid communication and presentation skills.
  • Strong skills in google sheets data analysis & sales tools use.
  • Ability to share best practices, continually improve processes and messaging, and provide clear and consistent reporting to leadership.
  • Ability to work independently & proactively in a dynamic and aggressive startup environment.
  • Expected to attend regional events and be able to travel to client sites as needed.
  • We are looking for someone who is excited to work in a fast moving, high growth company with an opportunity to drive revenue growth and advance a career in sales.

Carbon Robotics follows equitable hiring practices. Flexibility in our hiring process allows hiring of talent at levels different from what are posted.  The compensation range outlined is based on a target budgeted base salary. Individual base pay depends on various factors such as relevant experience and skill, Interview assessments and responsibility of role, job duties/requirements. Offers are determined using our equitable hiring practices. Carbon Robotics offers additional compensation in the form of benefits premiums, pre-IPO stock options and On Target Earning commissions for appropriate positions. Base pay ranges are reviewed each year. We are committed to the principle of pay equity – paying employees equitably for similar work.

Carbon Robotics’ base salary pay range:

$30—$35 USD

Why would you join Carbon Robotics?

Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do.  Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry.

We offer competitive compensation and benefits to our full time US based* employees, including:

  • Competitive salaries
  • Pre-IPO Stock Options
  • Generous Benefits:
    • Fully-paid medical, dental, and vision insurance premiums for you and all dependents
      • Choice of PPO or HDHP/HSA
      • Virtual Care - Doctor on Demand
      • Employee Assistance Program
    • Mental Health HRA
    • Restricted Healthcare Travel support
    • Menopause Support
    • Life Insurance
    • Long Term Disability
    • Flexible PTO
    • 401(k) plan
    • Pet Insurance
    • Commuter Benefits
  • Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success.

* Internationally based employees benefits varies & Contractors are not eligible for Carbon Robotics Benefits or Stock

Carbon Robotics is building a culture of diversity and inclusion for all.  We welcome everyone’s voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment.

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

#talentacquisition#laserweeding#laserweeder#weedcontrol#agtech#agtechnology#farmtech#robotics#lasers #lasersandrobots #missiondriven#AI#startup#wearehiring#computervision #machinelearning #carbonrobotics

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Project Management Senior Manager Implementation at Stand Together

Leads execution of education policy implementation initiatives, managing workstreams and supporting program launch across federal and state partnerships.

Senior Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

At yes. every kid. our purpose ⁠⁠i⁠⁠s ⁠⁠t⁠⁠o ⁠t⁠ransform educa⁠t⁠⁠i⁠on⁠ t⁠o be as d⁠i⁠verse as ⁠t⁠he k⁠i⁠ds ⁠i⁠⁠t⁠’s des⁠i⁠gned⁠ t⁠o serve. Instead of allowing politicians and special interests to rule education, we can unleash the extraordinary potential of every kid by treating them with dignity and empowering them to make decisions that are best for them. Join us as we give a voice to every parent, student, and teacher who shares that goal.

yes. every kid. is part of the Stand Together philanthropic community.

The Sr. Manager, Implementation plays a key role in leading yes. every kid. foundation’s (YesF) work to support successful implementation by translating education freedom policy into executable, scalable programs.

The Sr. Manager will lead day-to-day execution of YesF’s federal and state-based implementation priorities and related initiatives, working directly with organization leaders, administrators, partners and internal teams to translate policy into action.

This hands-on role will be focused on delivering high-quality implementation support from start-up strategy to operational execution. The Sr. Manager will help translate policy into practice by developing tools, solving operational challenges and supporting programs that are simple, accessible and effective for families.

This role may be performed remotely with frequent travel.

How You Will Contribute:

  • Lead key workstreams across YesF’s federal and state implementation portfolio, with primary responsibility for federal scholarship initiatives

  • Design and deliver implementation supports including cohort-based learning, startup advisory support and scalable tools to accelerate launch and growth of programs.

  • Work directly with organization leaders to support launch readiness, operational planning and early-stage implementation

  • Develop and deliver practical implementation tools, including startup playbooks, compliance guidance, donor engagement strategies and resources

  • Translate federal policy and emerging guidance into clear, actionable steps for SGOs and partners.

  • Support YesF’s engagement with federal agencies by helping translate implementation insights into feedback and recommendations that promote a clear, workable regulatory environment for SGOs

  • Manage timelines and deliverables across multiple implementation engagements

  • Support coordination with national partners and stakeholders to share learning and strengthen implementation approaches

  • Draft high-quality memos, briefings and external deliverables to support strategy and communication

What You Will Bring:

  • A self-starter with an entrepreneurial mindset who takes initiative, identifies opportunities and moves work forward

  • You are comfortable owning workstreams, managing details and delivering high-quality outputs in fast-moving environments

  • A builder who thrives in creating structure, solving problems and helping stand up new programs

  • 5-8 years of experience in policy implementation, program management, nonprofit operations or a related field

  • Strong understanding of program operations and execution, ideally with exposure to education programs, tax credits, and/or non-profit environments

  • Excellent written communicator, able to translate complex ideas into clear, practical guidance

  • Capable of managing multiple priorities and meeting deadlines and skilled at managing both strategy and execution, with strong attention to detail

  • Comfortable working directly with external partners while staying aligned internally

  • Motivated by expanding education opportunity and ensuring programs work well for families

  • The willingness and ability to travel up to 35% of the time.

Standout Candidates Will Also Bring:

  • Exposure to fundraising and donor strategy

  • Experience working across multiple states or in a national policy environment

  • Experience building operational playbooks, accelerators, or cohort-based programs

What We Offer:

  • Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
  • A meaningful career: Join a passionate community of over 1,300 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
  • Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
  • Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.

Our Values: Working for an organization within the Stand Together philanthropic community is different from many other places. The culture is deeply rooted in Principle Based ManagementÂŽ (PBMÂŽ), a framework guided by the principles that drive human progress, such as dignity, openness, and bottom-up empowerment. PBMÂŽ empowers employees to be entrepreneurial, to innovate, and to continually drive transformation.

We believe diversity fuels creativity, broadens knowledge, and helps drive success.  That is why we’re proud to be an Equal Opportunity Employer and strive to treat all employees and applicants with honesty, dignity, and respect.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Engineer Machine Learning Systems Engineer at Tether.io

Design and build scalable machine learning systems that process and analyze large volumes of multimedia content across multiple modalities for a fintech platform.

Senior Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

Description

Join Tether and Shape the Future of Digital Finance

At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.

Innovate with Tether

Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.

But that’s just the beginning:

Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.

Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.

Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.

Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.

Why Join Us?

Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.

If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.

Are you ready to be part of the future?

About the job

We are developing a highly scalable media intelligence platform that processes, analyzes, and structures large volumes of multimedia content across text, image, video, and audio. As a Senior Applied ML Engineer, you will architect and build the core backend systems that power media ingestion, processing workflows, metadata generation, AI-based analysis, semantic search, and retrieval across large media libraries.

We are looking for a Senior Applied ML Engineer who can design, implement, optimize, and evaluate a production-grade moderation pipeline using open-source models.

This role requires deep backend engineering expertise, strong system design capability, and practical experience integrating AI/ML systems into production workflows. You will work on complex media-processing pipelines, video/audio analysis, OCR, speech-to-text, embedding generation, vector search, multimodal model integrations, and high-throughput asynchronous workloads. You will collaborate closely with engineering leadership to define backend architecture, improve reliability and scalability, and guide other engineers in delivering secure, observable, and high-performance systems.

Responsibilities

Backend Architecture & System Ownership

  • Architect, build, and operate scalable backend services for a media intelligence platform, with a focus on clean, maintainable, and production-ready systems.

  • Own critical backend components end to end, from system design and API contracts through implementation, deployment, monitoring, and iteration.

  • Drive architectural decisions across APIs, processing pipelines, distributed compute, storage, search, observability, cloud infrastructure, and model-serving workflows.

  • Design data models and storage patterns for media assets, generated metadata, embeddings, processing jobs, model outputs, search indexes, and audit trails.

  • Design high-throughput media ingestion and processing pipelines for large volumes of video, audio, image, and text content.

  • Build distributed, event-driven workflows for media processing using queues and pub/sub systems such as SQS, Kafka, Pub/Sub, or equivalent technologies.

  • Implement reliable asynchronous processing patterns, including retries, idempotency, dead-letter queues, backpressure handling, and fault-tolerant job execution.

AI/ML Integration & Model Workflows

  • Lead the development and optimization of metadata extraction, content analysis, scene detection, transcription, embedding generation, and multimodal AI inference workflows.

  • Integrate and optimize AI/ML services within backend workflows, including model APIs, embedding pipelines, OCR, speech-to-text, scene analysis, multimodal inference, batching, caching, and fallback strategies.

  • Collaborate with ML engineers, data scientists, or external model providers to benchmark models, compare quality/latency trade-offs, and safely roll out model upgrades.

Model Serving & Performance Optimization

  • Optimize AI/ML inference workflows for latency, throughput, reliability, and cost across both real-time and batch-processing paths.

  • Work with model-serving systems such as vLLM, Triton, TGI, SageMaker, Vertex AI, or custom inference services to improve batching, concurrency, warmup behavior, timeout handling, autoscaling, and GPU utilization.

  • Evaluate and apply practical model optimization techniques such as quantization, model distillation, batching, caching, prompt optimization, and routing to smaller or cheaper models where appropriate.

  • Design and maintain vector search and indexing systems using technologies such as Pinecone, Weaviate, Qdrant, Elastic Vectors, FAISS, pgvector, or similar tools.

  • Build retrieval workflows that support semantic search, similarity matching, duplicate detection, media discovery, and structured metadata search.

  • Monitor model and system performance in production, including API latency, queue depth, processing time, model error rates, GPU utilization, confidence distributions, drift signals, and cost per processed item.Search, Indexing & Data Retrieval

Infrastructure, Reliability & Observability

  • Deploy and operate systems on AWS, GCP, Azure, or equivalent cloud platforms, including compute, storage, networking, queues, model-serving infrastructure, and monitoring systems.

  • Ensure system reliability through logging, metrics, tracing, alerting, dashboards, operational runbooks, and incident-response best practices.

Collaboration & Engineering Leadership

  • Collaborate with product, design, data, and ML teams to deliver media-rich, AI-powered product features.

  • Mentor junior and mid-level engineers, support technical planning, review designs, and raise engineering quality across the team.

  • Participate in code reviews, documentation, technical planning, and continuous improvement of engineering practices.

  • Ensure code quality through testing, peer review, clear documentation, and maintainable implementation patterns.

Requirements

Education & Experience

  • Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.

  • 5-7+ years of backend engineering experience, ideally building scalable distributed systems, media platforms, data pipelines, or high-throughput backend services.

  • Prior experience owning major backend modules end to end, including architecture, implementation, deployment, monitoring, and production operations.

  • 3 + years of experience integrating AI/ML inference systems into backend workflows, including model APIs, embedding pipelines, OCR, speech-to-text, scene detection, or multimodal model outputs.

  • Hands-on experience creating AI-powered processing pipelines for image, video, audio, or text analysis.

  • Practical experience with production model optimization, especially for image, video, embedding, or multimodal models, including batching, caching, quantization, prompt optimization, routing strategies, latency reduction, and cost optimization.

  • Prior experience with vector search, semantic search, media retrieval, or similarity-matching systems is strongly preferred.

  • Experience mentoring engineers, leading technical discussions, and influencing architectural decisions across backend, infrastructure, and AI/ML workflows.

Technical Skills

  • Strong expertise in Python and/or Node.js with Deep understanding of building scalable RESTful APIs and backend architectures

  • Experience with HuggingFace transformers ecosystem and deep learning frameworks such as PyTorch and TensorFlow.

  • Strong experience with SQL/NoSQL databases, schema design, and data modeling

  • Preferred Exposure to distributed systems, microservices, asynchronous processing, and event-driven patterns with SQS, Pub/Sub, Kafka, or other queueing/pub-sub systems

  • Experience deploying production systems on AWS, GCP, or similar cloud platforms

  • Knowledge of infrastructure patterns (compute, storage, networking, observability)

AI/ML Integration

  • Experience orchestrating embedding generation, scene detection, OCR, speech-to-text, image classification, video analysis, and multimodal model integrations.

  • Experience optimizing inference workflows for latency, throughput, reliability, and cost.

  • Experience working with scalable and optimized inference settings, including tuning sampling parameters, managing output‑length formats, and configuring reasoning‑related behaviors.

  • Familiarity with practical model optimization techniques such as batching, caching, quantization, model distillation, prompt optimization, fallback routing, and use of smaller models where appropriate.

  • Experience working with model-serving systems such as vLLM, Triton, TGI, SageMaker, Vertex AI, or custom inference services is preferred.

  • Experience working with LLM and Multi-modal evaluation and benchmarking frameworks and domain‑specific benchmarks with the ability to interpret results and optimize model performance accordingly.

System Design & Architecture

  • Preferred understanding of distributed systems, scaling patterns, and performance engineering

  • Ability to design modular, maintainable, and efficient architectures

  • Experience with API versioning, modularization, and designing long-running workflows

  • Understanding of performance bottlenecks and low-latency backend patterns

Important information for candidates

Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:

  • Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/

  • Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.

  • Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.

  • Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io

  • We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.

When in doubt, feel free to reach out through our official website.

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HR Senior Talent Acquisition Partner at UpGuard

Senior Talent Acquisition Partner owns the full recruitment lifecycle for Go-to-Market teams, sourcing passive candidates, managing hiring processes, and partnering with executives on talent strategy.

Senior Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

Who are we?

At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

Our People team consists of Talent Acquisition and Team Member Experience. At UpGuard, we all deserve to work in an environment where we are treated with dignity and respect. Our People team is committed to creating such an environment, where everyone has the opportunity to be themselves and reach their fullest potential. Our Talent Acquisition team is committed to finding individuals who embody our values and are passionate about the work they do to help UpGuard continue to grow.

Where does this role fit in?

As a Senior Talent Partner, you will be responsible for recruiting for our Go-to-Market (GTM) teams across the US & EMEA. You’ll partner directly with leaders across teams, including Sales, Customer Success, and Marketing, to understand their hiring needs, build effective sourcing strategies, and hire top-tier talent that will shape the future of our company. This is a hands-on role where you’ll manage the full recruitment lifecycle, from sourcing and screening to offer and onboarding.

What will you do?

  • Own the entire recruitment process, ensuring a seamless and positive experience for both candidates and hiring managers.
  • Partner strategically with hiring managers and executives to understand their talent needs, define role requirements, and develop effective interview processes.
  • Proactively source passive candidates through a variety of channels, building robust and diverse talent pipelines for current and future needs.
  • Leverage data and key metrics to inform your recruiting strategies, provide insights to stakeholders on market trends, and continuously improve our hiring processes.
  • Champion an exceptional candidate experience, ensuring timely, transparent communication throughout the entire journey.
  • Demonstrate strong data hygiene within our Applicant Tracking System (ATS), ensuring data integrity and compliance.
  • Collaborate with the wider People team on projects related to employer branding, onboarding, and creating an amazing place to work.
  • Drive AI-powered recruiting by championing the use of artificial intelligence and automation tools to enhance the efficiency and effectiveness of our recruitment approach. This includes leveraging AI for talent identification, deep research and automating routine tasks to focus on strategic initiatives.

What will you bring?

  • Proven full-cycle recruiting experience, within a high-growth SaaS or technology company.
  • Deep expertise in Go-to-Market recruiting, with a successful track record of hiring for roles in Sales (e.g., Account Executives, SDRs), Customer Success, and Marketing.
  • Exceptional outbound sourcing skills and a hunter mentality; you’re an expert with tools like LinkedIn Recruiter and know how to engage top talent creatively. A deep understanding of modern sourcing techniques, including company and candidate-based research.
  • Outstanding stakeholder management skills, with the ability to build trust, influence, and provide consultative guidance to senior leaders.
  • A data-driven mindset, with experience using recruitment metrics to track performance and drive decision-making.
  • Impeccable organizational and administrative skills with a keen eye for detail.
  • A collaborative, team-player attitude with the ability to operate with a high degree of autonomy and a strong sense of urgency in a fast-paced, dynamic environment. You’ll also be a collaborative member of a high-performing team.
  • Comfortable working autonomously with your core team located elsewhere in a remote setting

What will give you an edge?

  • Experience working in a company that has scaled from ~300 to 500+ employees.
  • Proficiency with modern ATS platforms like Ashby.
  • Cyber security knowledge and experience.

What’s in it for you?

  • Monthly Lifestyle subsidy: use this for financial, physical and mental wellbeing (all regions)
  • WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set-up within your first 3 months at UpGuard (all regions)
  • $1500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance (all regions)
  • Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
  • 18 weeks paid Parental Leave: irrespective of parenting role (all regions)
  • Personal Leave allowance: this includes sick & carer’s leave (all regions)
  • Fully remote working environment: whilst we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance (all regions)
  • Top spec hardware: all team members will be provided with top-spec laptops for their role (all regions)
  • Generative AI tooling: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work (all regions)

$130,000 - $145,000 a year

#LI-BW1

UpGuard is a Certified Great Place to WorkÂŽ in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!

As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.

Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Product AI Product Lead at Metalab

Leads client projects end-to-end while building and improving AI agent infrastructure and workflows to automate project delivery and coordination work.

Lead Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

We are open to remote candidates based in the Americas time zones.

Zero is a small team inside Metalab.

We explore new tools, workflows, and ways of building products. We test ideas fast, validate what works, and feed learnings back to the broader org.

Half the effort is full-time R&D. The half we’re hiring for runs client projects to put the research to the test.

You run projects end-to-end: stakeholders, scope, budget, pace, ship on time. You push for velocity and clarity over process and ceremony. You feed back honestly to the people building the tools.

If a project works because you were there, that’s good. If it works because the system was there and you ran it well, that’s the point.

You’re curious, adaptable, and excited that project delivery is changing in real time.

This isn’t a shepherd-the-handoffs role. The agent infrastructure (Concretely: a stack of skills, agents, and feedback loops that triage requests, draft updates, summarize meetings, and handle the coordination work a project lead used to do by hand) is becoming our operating system — and you’re the one who improves it.

What You’ll Do

  • Run client engagements end-to-end across web, mobile, AI-native, and emerging product surfaces
  • Translate ambiguous briefs into structured delivery, working prototypes, and shipped product
  • Collaborate closely with design and engineering leads on the work itself while not being afraid to own the delivery system around it
  • Present work clearly to clients and internal teams, holding the line on scope, budget, and quality with honesty rather than ceremony
  • Use AI tools and agents as a core part of your workflow to triage, draft, prioritize, summarize, and accelerate our Client’s outcomes
  • Build, test and maintain skills, agents, and workflows like code — version them, improve them as the team’s taste sharpens, and feed honest learnings back to R&D

Requirements

  • Project delivery experience at a digital product agency, studio, or consultancy, ideally in a Senior or Lead role
  • Product delivery experience at a startup, scale-up, or large organization is excellent experience, as well
  • Demonstrated mastery of running a project end-to-end — prioritization, sequencing, scope, dependencies, and the artifacts that keep design and engineering unblocked
  • You don’t just use AI — you build with it. Likely in your personal life and hobby time. You’ve shipped skills, agents, or automated workflows that did real work and ran on their own.
  • A bias toward owning the outcome, not just the plan — carrying product, user, and technical context across the team without letting threads drop
  • Sharp judgment on what to ship next and what to cut, keeping the team focused on solving the right problem at the right time
  • Passionate about staying ahead of how AI is changing product delivery, with a personal point of view on what’s working and what isn’t
  • Happy working with R&D — taking ideas and prototypes out of experimentation, and folding the findings back into how the broader org delivers

Equal opportunity employer

Research shows that women and other marginalized groups tend to only apply for a job when they meet every single criteria. Does this role sound like it was made for you, yet you don’t check every box? Reach out anyways!  We’re an equal opportunity employer and are dedicated to fostering an inclusive and diverse environment for employees from all walks of life.  We hire based on talent, and we’re proud of our global perspective.

Read the full description
Engineer Machine Learning Systems Engineer at Tether.io

Design and build scalable ML systems that process and analyze large volumes of multimedia content across multiple modalities for a fintech platform.

Senior Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

Description

Join Tether and Shape the Future of Digital Finance

At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.

Innovate with Tether

Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.

But that’s just the beginning:

Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.

Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.

Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.

Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.

Why Join Us?

Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.

If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.

Are you ready to be part of the future?

About the job

We are developing a highly scalable media intelligence platform that processes, analyzes, and structures large volumes of multimedia content across text, image, video, and audio. As a Senior Applied ML Engineer, you will architect and build the core backend systems that power media ingestion, processing workflows, metadata generation, AI-based analysis, semantic search, and retrieval across large media libraries.

We are looking for a Senior Applied ML Engineer who can design, implement, optimize, and evaluate a production-grade moderation pipeline using open-source models.

This role requires deep backend engineering expertise, strong system design capability, and practical experience integrating AI/ML systems into production workflows. You will work on complex media-processing pipelines, video/audio analysis, OCR, speech-to-text, embedding generation, vector search, multimodal model integrations, and high-throughput asynchronous workloads. You will collaborate closely with engineering leadership to define backend architecture, improve reliability and scalability, and guide other engineers in delivering secure, observable, and high-performance systems.

Responsibilities

Backend Architecture & System Ownership

  • Architect, build, and operate scalable backend services for a media intelligence platform, with a focus on clean, maintainable, and production-ready systems.

  • Own critical backend components end to end, from system design and API contracts through implementation, deployment, monitoring, and iteration.

  • Drive architectural decisions across APIs, processing pipelines, distributed compute, storage, search, observability, cloud infrastructure, and model-serving workflows.

  • Design data models and storage patterns for media assets, generated metadata, embeddings, processing jobs, model outputs, search indexes, and audit trails.

  • Design high-throughput media ingestion and processing pipelines for large volumes of video, audio, image, and text content.

  • Build distributed, event-driven workflows for media processing using queues and pub/sub systems such as SQS, Kafka, Pub/Sub, or equivalent technologies.

  • Implement reliable asynchronous processing patterns, including retries, idempotency, dead-letter queues, backpressure handling, and fault-tolerant job execution.

AI/ML Integration & Model Workflows

  • Lead the development and optimization of metadata extraction, content analysis, scene detection, transcription, embedding generation, and multimodal AI inference workflows.

  • Integrate and optimize AI/ML services within backend workflows, including model APIs, embedding pipelines, OCR, speech-to-text, scene analysis, multimodal inference, batching, caching, and fallback strategies.

  • Collaborate with ML engineers, data scientists, or external model providers to benchmark models, compare quality/latency trade-offs, and safely roll out model upgrades.

Model Serving & Performance Optimization

  • Optimize AI/ML inference workflows for latency, throughput, reliability, and cost across both real-time and batch-processing paths.

  • Work with model-serving systems such as vLLM, Triton, TGI, SageMaker, Vertex AI, or custom inference services to improve batching, concurrency, warmup behavior, timeout handling, autoscaling, and GPU utilization.

  • Evaluate and apply practical model optimization techniques such as quantization, model distillation, batching, caching, prompt optimization, and routing to smaller or cheaper models where appropriate.

  • Design and maintain vector search and indexing systems using technologies such as Pinecone, Weaviate, Qdrant, Elastic Vectors, FAISS, pgvector, or similar tools.

  • Build retrieval workflows that support semantic search, similarity matching, duplicate detection, media discovery, and structured metadata search.

  • Monitor model and system performance in production, including API latency, queue depth, processing time, model error rates, GPU utilization, confidence distributions, drift signals, and cost per processed item.Search, Indexing & Data Retrieval

Infrastructure, Reliability & Observability

  • Deploy and operate systems on AWS, GCP, Azure, or equivalent cloud platforms, including compute, storage, networking, queues, model-serving infrastructure, and monitoring systems.

  • Ensure system reliability through logging, metrics, tracing, alerting, dashboards, operational runbooks, and incident-response best practices.

Collaboration & Engineering Leadership

  • Collaborate with product, design, data, and ML teams to deliver media-rich, AI-powered product features.

  • Mentor junior and mid-level engineers, support technical planning, review designs, and raise engineering quality across the team.

  • Participate in code reviews, documentation, technical planning, and continuous improvement of engineering practices.

  • Ensure code quality through testing, peer review, clear documentation, and maintainable implementation patterns.

Requirements

Education & Experience

  • Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.

  • 5-7+ years of backend engineering experience, ideally building scalable distributed systems, media platforms, data pipelines, or high-throughput backend services.

  • Prior experience owning major backend modules end to end, including architecture, implementation, deployment, monitoring, and production operations.

  • 3 + years of experience integrating AI/ML inference systems into backend workflows, including model APIs, embedding pipelines, OCR, speech-to-text, scene detection, or multimodal model outputs.

  • Hands-on experience creating AI-powered processing pipelines for image, video, audio, or text analysis.

  • Practical experience with production model optimization, especially for image, video, embedding, or multimodal models, including batching, caching, quantization, prompt optimization, routing strategies, latency reduction, and cost optimization.

  • Prior experience with vector search, semantic search, media retrieval, or similarity-matching systems is strongly preferred.

  • Experience mentoring engineers, leading technical discussions, and influencing architectural decisions across backend, infrastructure, and AI/ML workflows.

Technical Skills

  • Strong expertise in Python and/or Node.js with Deep understanding of building scalable RESTful APIs and backend architectures

  • Experience with HuggingFace transformers ecosystem and deep learning frameworks such as PyTorch and TensorFlow.

  • Strong experience with SQL/NoSQL databases, schema design, and data modeling

  • Preferred Exposure to distributed systems, microservices, asynchronous processing, and event-driven patterns with SQS, Pub/Sub, Kafka, or other queueing/pub-sub systems

  • Experience deploying production systems on AWS, GCP, or similar cloud platforms

  • Knowledge of infrastructure patterns (compute, storage, networking, observability)

AI/ML Integration

  • Experience orchestrating embedding generation, scene detection, OCR, speech-to-text, image classification, video analysis, and multimodal model integrations.

  • Experience optimizing inference workflows for latency, throughput, reliability, and cost.

  • Experience working with scalable and optimized inference settings, including tuning sampling parameters, managing output‑length formats, and configuring reasoning‑related behaviors.

  • Familiarity with practical model optimization techniques such as batching, caching, quantization, model distillation, prompt optimization, fallback routing, and use of smaller models where appropriate.

  • Experience working with model-serving systems such as vLLM, Triton, TGI, SageMaker, Vertex AI, or custom inference services is preferred.

  • Experience working with LLM and Multi-modal evaluation and benchmarking frameworks and domain‑specific benchmarks with the ability to interpret results and optimize model performance accordingly.

System Design & Architecture

  • Preferred understanding of distributed systems, scaling patterns, and performance engineering

  • Ability to design modular, maintainable, and efficient architectures

  • Experience with API versioning, modularization, and designing long-running workflows

  • Understanding of performance bottlenecks and low-latency backend patterns

Important information for candidates

Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:

  • Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/

  • Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.

  • Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.

  • Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io

  • We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.

When in doubt, feel free to reach out through our official website.

Read the full description
Engineer Machine Learning Systems Engineer at Tether.io

Architect and build machine learning systems for a scalable media intelligence platform processing multimedia content at Tether.

Senior Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

Description

Join Tether and Shape the Future of Digital Finance

At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.

Innovate with Tether

Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.

But that’s just the beginning:

Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.

Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.

Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.

Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.

Why Join Us?

Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.

If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.

Are you ready to be part of the future?

About the job

We are developing a highly scalable media intelligence platform that processes, analyzes, and structures large volumes of multimedia content across text, image, video, and audio. As a Senior Applied ML Engineer, you will architect and build the core backend systems that power media ingestion, processing workflows, metadata generation, AI-based analysis, semantic search, and retrieval across large media libraries.

We are looking for a Senior Applied ML Engineer who can design, implement, optimize, and evaluate a production-grade moderation pipeline using open-source models.

This role requires deep backend engineering expertise, strong system design capability, and practical experience integrating AI/ML systems into production workflows. You will work on complex media-processing pipelines, video/audio analysis, OCR, speech-to-text, embedding generation, vector search, multimodal model integrations, and high-throughput asynchronous workloads. You will collaborate closely with engineering leadership to define backend architecture, improve reliability and scalability, and guide other engineers in delivering secure, observable, and high-performance systems.

Responsibilities

Backend Architecture & System Ownership

  • Architect, build, and operate scalable backend services for a media intelligence platform, with a focus on clean, maintainable, and production-ready systems.

  • Own critical backend components end to end, from system design and API contracts through implementation, deployment, monitoring, and iteration.

  • Drive architectural decisions across APIs, processing pipelines, distributed compute, storage, search, observability, cloud infrastructure, and model-serving workflows.

  • Design data models and storage patterns for media assets, generated metadata, embeddings, processing jobs, model outputs, search indexes, and audit trails.

  • Design high-throughput media ingestion and processing pipelines for large volumes of video, audio, image, and text content.

  • Build distributed, event-driven workflows for media processing using queues and pub/sub systems such as SQS, Kafka, Pub/Sub, or equivalent technologies.

  • Implement reliable asynchronous processing patterns, including retries, idempotency, dead-letter queues, backpressure handling, and fault-tolerant job execution.

AI/ML Integration & Model Workflows

  • Lead the development and optimization of metadata extraction, content analysis, scene detection, transcription, embedding generation, and multimodal AI inference workflows.

  • Integrate and optimize AI/ML services within backend workflows, including model APIs, embedding pipelines, OCR, speech-to-text, scene analysis, multimodal inference, batching, caching, and fallback strategies.

  • Collaborate with ML engineers, data scientists, or external model providers to benchmark models, compare quality/latency trade-offs, and safely roll out model upgrades.

Model Serving & Performance Optimization

  • Optimize AI/ML inference workflows for latency, throughput, reliability, and cost across both real-time and batch-processing paths.

  • Work with model-serving systems such as vLLM, Triton, TGI, SageMaker, Vertex AI, or custom inference services to improve batching, concurrency, warmup behavior, timeout handling, autoscaling, and GPU utilization.

  • Evaluate and apply practical model optimization techniques such as quantization, model distillation, batching, caching, prompt optimization, and routing to smaller or cheaper models where appropriate.

  • Design and maintain vector search and indexing systems using technologies such as Pinecone, Weaviate, Qdrant, Elastic Vectors, FAISS, pgvector, or similar tools.

  • Build retrieval workflows that support semantic search, similarity matching, duplicate detection, media discovery, and structured metadata search.

  • Monitor model and system performance in production, including API latency, queue depth, processing time, model error rates, GPU utilization, confidence distributions, drift signals, and cost per processed item.Search, Indexing & Data Retrieval

Infrastructure, Reliability & Observability

  • Deploy and operate systems on AWS, GCP, Azure, or equivalent cloud platforms, including compute, storage, networking, queues, model-serving infrastructure, and monitoring systems.

  • Ensure system reliability through logging, metrics, tracing, alerting, dashboards, operational runbooks, and incident-response best practices.

Collaboration & Engineering Leadership

  • Collaborate with product, design, data, and ML teams to deliver media-rich, AI-powered product features.

  • Mentor junior and mid-level engineers, support technical planning, review designs, and raise engineering quality across the team.

  • Participate in code reviews, documentation, technical planning, and continuous improvement of engineering practices.

  • Ensure code quality through testing, peer review, clear documentation, and maintainable implementation patterns.

Requirements

Education & Experience

  • Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.

  • 5-7+ years of backend engineering experience, ideally building scalable distributed systems, media platforms, data pipelines, or high-throughput backend services.

  • Prior experience owning major backend modules end to end, including architecture, implementation, deployment, monitoring, and production operations.

  • 3 + years of experience integrating AI/ML inference systems into backend workflows, including model APIs, embedding pipelines, OCR, speech-to-text, scene detection, or multimodal model outputs.

  • Hands-on experience creating AI-powered processing pipelines for image, video, audio, or text analysis.

  • Practical experience with production model optimization, especially for image, video, embedding, or multimodal models, including batching, caching, quantization, prompt optimization, routing strategies, latency reduction, and cost optimization.

  • Prior experience with vector search, semantic search, media retrieval, or similarity-matching systems is strongly preferred.

  • Experience mentoring engineers, leading technical discussions, and influencing architectural decisions across backend, infrastructure, and AI/ML workflows.

Technical Skills

  • Strong expertise in Python and/or Node.js with Deep understanding of building scalable RESTful APIs and backend architectures

  • Experience with HuggingFace transformers ecosystem and deep learning frameworks such as PyTorch and TensorFlow.

  • Strong experience with SQL/NoSQL databases, schema design, and data modeling

  • Preferred Exposure to distributed systems, microservices, asynchronous processing, and event-driven patterns with SQS, Pub/Sub, Kafka, or other queueing/pub-sub systems

  • Experience deploying production systems on AWS, GCP, or similar cloud platforms

  • Knowledge of infrastructure patterns (compute, storage, networking, observability)

AI/ML Integration

  • Experience orchestrating embedding generation, scene detection, OCR, speech-to-text, image classification, video analysis, and multimodal model integrations.

  • Experience optimizing inference workflows for latency, throughput, reliability, and cost.

  • Experience working with scalable and optimized inference settings, including tuning sampling parameters, managing output‑length formats, and configuring reasoning‑related behaviors.

  • Familiarity with practical model optimization techniques such as batching, caching, quantization, model distillation, prompt optimization, fallback routing, and use of smaller models where appropriate.

  • Experience working with model-serving systems such as vLLM, Triton, TGI, SageMaker, Vertex AI, or custom inference services is preferred.

  • Experience working with LLM and Multi-modal evaluation and benchmarking frameworks and domain‑specific benchmarks with the ability to interpret results and optimize model performance accordingly.

System Design & Architecture

  • Preferred understanding of distributed systems, scaling patterns, and performance engineering

  • Ability to design modular, maintainable, and efficient architectures

  • Experience with API versioning, modularization, and designing long-running workflows

  • Understanding of performance bottlenecks and low-latency backend patterns

Important information for candidates

Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:

  • Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/

  • Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.

  • Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.

  • Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io

  • We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.

When in doubt, feel free to reach out through our official website.

Read the full description
Sales Account Director at Level Agency

Leads client relationships and strategy execution for a performance marketing agency, connecting business goals to measurable marketing outcomes across multiple channels.

Senior Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

This job posting is available in English and Canadian French. Please scroll down for the French version.

Cette offre d’emploi est disponible en anglais et en français (Canada). Veuillez faire défiler pour la version française.

\_\_\______________________________

Remote - U.S. & Canada Only | Full-Time

Compensation:

  • $80K - $130K USD (U.S.-based candidates)
  • $85K - $145K CAD (Canada-based candidates)

We’re Not Looking for Generic Account Leadership. We’re Looking for a Performance Marketing Leader.

Level Agency is hiring an Account Director with deep performance marketing agency experience — someone who knows how to lead client relationships, connect strategy to execution, and drive measurable business outcomes.

You may be a current Account Director at a performance marketing agency. Or, you may have started hands-on in paid media, analytics, or campaign management before moving into account leadership. Either way, you understand what great performance marketing looks like because you’ve worked close enough to the work to know what actually moves results.

You can speak credibly about Google Ads. You understand how media, SEO, creative, data, CRM, websites, CRO, and reporting all connect. You know how to spot issues before they become client escalations. And you’re confident enough to lead a room without making it about your title.

You’re especially strong when the path to conversion is complex — where lead quality, pipeline, sales alignment, landing pages, and conversion journeys matter as much as media efficiency.

This is not a “status call and recap email” role. This is for someone who can connect client business goals to marketing strategy, push back with purpose, and lead a focused book of accounts with depth — rather than spreading their attention across a high-volume roster with limited depth.

This Isn’t for Everyone.

We’re building something rare: a place where growth, truth, and high performance go hand-in-hand.

You’ll thrive here if:

✅ You’ve led client relationships in a performance marketing agency environment.

✅ You understand how modern marketing channels work together — media, SEO, creative, data, CRM, website, CRO, and analytics.

✅ You can speak credibly about Google Ads and paid media strategy.

✅ You care about client business results, not just campaign metrics.

✅ You can lead a focused book of clients deeply, not manage a huge roster shallowly.

✅ Your default is “I’ll handle it,” even when the work sits slightly outside your lane.

And you’ll struggle here if:

❌ Your experience is primarily brand, creative, ecommerce, or DTC without deeper performance agency experience.

❌ You’ve only managed accounts at the surface level across a very large client load.

❌ You need a narrow job description to know what you should own.

❌ You protect scope before you protect the outcome.

❌ You can’t speak credibly about channel strategy beyond talking points.

About Level

We’re an AI-powered performance marketing agency — built for precision, designed to scale, and powered by a scientific mindset. At Level, we blend strategy, media, creative, and machine intelligence to deliver outcomes that matter. Every time. At scale.

We’ve been named one of Pittsburgh’s Best Places to Work and an Inc. 500 Fastest-Growing Company. Our clients span B2B, education, healthcare, financial services, ecommerce, and more.

Your Role (and Impact)

As an Account Director, you’ll lead performance-driven client relationships across a focused book of accounts. You’ll sit at the intersection of client strategy, marketing execution, internal team leadership, and business impact.

You’ll be the person clients trust to tell them the truth, the person internal teams count on to create clarity, and the person who keeps strategy tied to measurable outcomes.

You’ll:

  • Lead Performance Strategy: Translate client business goals into multi-channel marketing strategies that drive measurable growth.
  • Own Client Relationships: Build trust with senior stakeholders through clear communication, proactive thinking, and sharp strategic recommendations.
  • Connect the Marketing Ecosystem: Help clients understand how paid media, SEO, creative, data, CRM, websites, CRO, and reporting work together to improve performance.
  • Bring Paid Media Fluency: Speak credibly about Google Ads, paid social, and media performance — even when you’re not the person making every in-platform change.
  • Spot Issues Early: Dig into performance trends, ask better questions, and catch problems before they become client escalations.
  • Push Back with Purpose: Challenge client assumptions when needed — always in service of the performance goal, never ego, scope protection, or control.
  • Manage a Deep Book: Lead a focused portfolio of accounts with enough depth to truly understand each client’s business, performance drivers, and risks.
  • Guide Internal Teams: Partner with media, SEO, creative, analytics, and strategy teams to keep work moving, priorities clear, and outcomes aligned.
  • Tell the Story in the Data: Turn reporting, dashboards, and performance analysis into insights clients can act on.
  • Own the Details: Keep budgets, forecasts, timelines, documentation, and communication sharp and accurate.

Requirements

Must-Haves

  • 5+ years in a performance marketing agency. You have agency experience rooted in performance, paid media, and measurable outcomes — not primarily brand, creative, or ecommerce-only work.
  • Account leadership experience in a performance environment. You are either currently an Account Director at a performance marketing agency or you started in marketing, paid media, analytics, or campaign management before transitioning into account leadership.
  • Google Ads fluency is required. You can speak credibly about Google Ads and understand what to investigate when performance shifts, lead volume drops, or conversion quality changes.
  • Modern marketing ecosystem understanding. You understand how paid media, SEO, creative, data, CRM, websites, CRO, and analytics connect to drive outcomes.
  • Paid media strategy depth. You understand how media channels work together, especially search and social, and can translate performance signals into strategy.
  • Client leadership experience. You’ve managed client relationships, led strategic conversations, and presented recommendations to senior stakeholders.
  • Focused account management experience. You’re used to leading a meaningful book of clients deeply — roughly 3 to 8 accounts — rather than spreading your attention across a high-volume roster with limited depth.
  • Experience with meaningful media spend. You’ve worked with clients spending at least $50K/month in media per client; $100K+/month is strongly preferred.
  • Business-first mindset. You talk about revenue, pipeline, lead quality, conversion paths, customer journeys, and business outcomes — not just CTRs, CPCs, and platform metrics.
  • Low ego, high ownership. You’re willing to build the dashboard, chase the answer, clean up the ambiguity, or step into the gap when the team needs it.

Strong Preferences

  • B2B, lead generation, or complex-sale experience. Experience with longer buying cycles, pipeline quality, sales alignment, or non-DTC conversion paths is a major plus.
  • Meta, LinkedIn, SEO, CRM, CRO, or other channel fluency. You don’t need to be an expert in every channel, but you should understand how they work together.
  • Experience in financial services, healthcare, education, SaaS, or other considered-purchase verticals.
  • Comfort with dashboards, reporting tools, Google Analytics, and data visualization.
  • Experience mentoring account team members or coordinating cross-functional delivery teams.

AI Expectations

At Level, AI is a skillset — not a shortcut. In this role, you’ll be expected to:

  • Use tools like ChatGPT, Midjourney, Claude, and Perplexity to improve how you work
  • Share your prompts, process improvements, and ideas with the team
  • Experiment regularly and refine your workflows over time
  • Embrace discomfort as part of the learning process
  • Apply AI tools to increase your speed, clarity, and creativity — not to replace thoughtful work

AI should make you sharper, faster, and more strategic. It should never replace judgment, taste, accountability, or a strong point of view.

Our Core Values

  • No Ego, All In

We don’t do “that’s not my job.” We win together, step in where needed, and care more about the outcome than the org chart.

  • Better Every Day

We want the feedback — even when it stings. We test, learn, adapt, and keep raising the bar.

  • Relentless for Results

Activity is nothing without outcomes. We care about the work that moves the business forward.

  • Driven by Truth

We challenge assumptions, follow the data, and tell clients what they need to hear — not just what is easy to say.

Perks & Benefits

At Level, we support our people across the U.S. and Canada with benefits designed to promote flexibility, wellbeing, and long-term growth.

  • Fully remote across the U.S. & Canada, plus monthly WFH stipend and Summer Fridays
  • Generous time off, including unlimited PTO (U.S.), competitive vacation (Canada), and parental/family leave options
  • Comprehensive health benefits, mental health support, and company-paid disability & life coverage
  • Employer retirement contributions (401(k) in the U.S., RRSP match in Canada)
  • Quarterly performance reviews and career advancement opportunities

Remote First

This role is open to U.S. and Canada residents and is fully remote. We are unable to sponsor visas at this time.

Level Is Built on Inclusion

We are committed to diversity, equity, inclusion, and belonging. Level is proud to be an Equal Opportunity Employer — we celebrate what makes you, you.

Ready to Apply?

Click below to submit your resume. You’ll also answer a few thoughtful questions, so take your time.

We care more about how you think, how you lead, and how you create impact than whether your path has been perfectly linear.

Let’s build something together.

Télétravail – États-Unis et Canada seulement | Temps plein

RĂŠmunĂŠration :

80 000 $ à 130 000 $ US pour les personnes candidates basées aux États-Unis

85 000 $ Ă  145 000 $ CA pour les personnes candidates basĂŠes au Canada

Nous ne cherchons pas un leadership de comptes gĂŠnĂŠrique. Nous cherchons un leader en marketing de performance.

Level Agency recrute un ou une Account Director possédant une solide expérience en agence de marketing de performance — une personne capable de diriger les relations clients, de relier la stratégie à l’exécution et de générer des résultats d’affaires mesurables.

Vous êtes peut-être actuellement Account Director dans une agence de marketing de performance. Ou encore, vous avez commencÊ les mains dans le cambouis en mÊdias payants, en analytique ou en gestion de campagnes avant de passer au leadership de comptes. Dans tous les cas, vous comprenez à quoi ressemble un excellent marketing de performance, parce que vous avez ÊtÊ assez près du travail pour savoir ce qui fait rÊellement avancer les rÊsultats.

Vous pouvez parler de Google Ads avec crédibilité. Vous comprenez comment les médias, le SEO, la création, les données, le CRM, les sites Web, le CRO et le reporting s’imbriquent. Vous savez repérer les problèmes avant qu’ils ne deviennent des escalades client. Et vous avez assez d’assurance pour mener une discussion sans que tout tourne autour de votre titre.

Vous êtes particulièrement solide lorsque le parcours vers la conversion est complexe — là où la qualité des leads, le pipeline, l’alignement avec les ventes, les pages de destination et les parcours de conversion comptent autant que l’efficacité média.

Ce n’est pas un rôle de « status call et courriel de récapitulation ». Ce rôle s’adresse à une personne capable de relier les objectifs d’affaires des clients à la stratégie marketing, de challenger avec intention et de diriger un portefeuille de comptes ciblé en profondeur — plutôt que de disperser son attention sur une longue liste de clients gérés en surface.

Ce poste n’est pas pour tout le monde.

Nous bâtissons quelque chose de rare : un endroit oÚ la croissance, la vÊritÊ et la haute performance avancent ensemble.

Vous allez vous ĂŠpanouir ici si :

✅ Vous avez dirigé des relations clients dans un environnement d’agence de marketing de performance.

✅ Vous comprenez comment les canaux marketing modernes fonctionnent ensemble — médias, SEO, création, données, CRM, site Web, CRO et analytique.

✅ Vous pouvez parler de Google Ads et de stratégie médias payants avec crédibilité.

✅ Les résultats d’affaires des clients vous importent plus que les simples indicateurs de campagne.

✅ Vous pouvez diriger un portefeuille ciblé de clients en profondeur, plutôt que gérer une énorme liste en surface.

✅ Votre réflexe naturel est « je m’en occupe », même lorsque le travail dépasse légèrement votre champ habituel.

Et vous aurez de la difficultĂŠ ici si :

❌ Votre expérience est principalement axée sur la marque, la création, le commerce électronique ou le DTC, sans expérience approfondie en agence de performance.

❌ Vous avez seulement géré des comptes en surface, dans un contexte de très grand volume de clients.

❌ Vous avez besoin d’une description de poste très étroite pour savoir ce qui vous appartient.

❌ Vous protégez le périmètre du mandat avant de protéger le résultat.

❌ Vous ne pouvez pas parler de stratégie de canaux avec crédibilité au-delà des grands principes.

À propos de Level

Nous sommes une agence de marketing de performance propulsée par l’IA — bâtie pour la précision, conçue pour croître, et alimentée par une mentalité scientifique. Chez Level, nous combinons stratégie, médias, création et intelligence machine pour générer des résultats qui comptent. Chaque fois. À grande échelle.

Nous avons été nommés parmi les meilleurs lieux de travail de Pittsburgh et reconnus comme l’une des entreprises à la croissance la plus rapide du classement Inc. 500. Nos clients œuvrent notamment en B2B, en éducation, en santé, en services financiers, en commerce électronique et dans plusieurs autres secteurs.

Votre rĂ´le et votre impact

À titre d’Account Director, vous dirigerez des relations clients axées sur la performance au sein d’un portefeuille de comptes ciblé. Vous serez au croisement de la stratégie client, de l’exécution marketing, du leadership auprès des équipes internes et de l’impact d’affaires.

Vous serez la personne Ă  qui les clients font confiance pour leur dire la vĂŠritĂŠ, celle sur qui les ĂŠquipes internes comptent pour crĂŠer de la clartĂŠ, et celle qui garde la stratĂŠgie arrimĂŠe Ă  des rĂŠsultats mesurables.

Vous devrez :

Diriger la stratégie de performance : Traduire les objectifs d’affaires des clients en stratégies marketing multicanaux qui génèrent une croissance mesurable.

Prendre en charge les relations clients : Bâtir la confiance avec les parties prenantes seniors grâce à une communication claire, une pensÊe proactive et des recommandations stratÊgiques solides.

Relier l’écosystème marketing : Aider les clients à comprendre comment les médias payants, le SEO, la création, les données, le CRM, les sites Web, le CRO et le reporting travaillent ensemble pour améliorer la performance.

Apporter une aisance en médias payants : Parler avec crédibilité de Google Ads, des médias sociaux payants et de la performance média — même si vous n’êtes pas la personne qui effectue chaque changement dans les plateformes.

Repérer les problèmes tôt : Creuser les tendances de performance, poser de meilleures questions et détecter les enjeux avant qu’ils ne deviennent des escalades client.

Challenger avec intention : Remettre en question les hypothèses des clients lorsque nécessaire — toujours au service de l’objectif de performance, jamais par ego, protection de périmètre ou besoin de contrôle.

GĂŠrer un portefeuille en profondeur : Diriger un portefeuille ciblĂŠ de comptes avec suffisamment de profondeur pour vraiment comprendre les activitĂŠs, les leviers de performance et les risques de chaque client.

Guider les ĂŠquipes internes : Collaborer avec les ĂŠquipes mĂŠdias, SEO, crĂŠation, analytique et stratĂŠgie afin de faire avancer le travail, clarifier les prioritĂŠs et aligner les rĂŠsultats.

Raconter l’histoire dans les données : Transformer les rapports, les tableaux de bord et les analyses de performance en insights que les clients peuvent mettre en action.

MaĂŽtriser les dĂŠtails : Garder les budgets, prĂŠvisions, ĂŠchĂŠanciers, documents et communications clairs, exacts et Ă  jour.

Exigences

Essentiels

5 ans et plus dans une agence de marketing de performance. Vous avez une expérience en agence ancrée dans la performance, les médias payants et les résultats mesurables — et non principalement dans la marque, la création ou le commerce électronique seulement.

ExpĂŠrience en leadership de comptes dans un environnement de performance. Vous ĂŞtes actuellement Account Director dans une agence de marketing de performance, ou vous avez commencĂŠ en marketing, mĂŠdias payants, analytique ou gestion de campagnes avant de faire la transition vers le leadership de comptes.

Aisance obligatoire avec Google Ads. Vous pouvez parler de Google Ads avec crĂŠdibilitĂŠ et savez quoi examiner lorsque la performance fluctue, que le volume de leads baisse ou que la qualitĂŠ des conversions change.

Compréhension de l’écosystème marketing moderne. Vous comprenez comment les médias payants, le SEO, la création, les données, le CRM, les sites Web, le CRO et l’analytique se connectent pour générer des résultats.

Solide profondeur en stratÊgie mÊdias payants. Vous comprenez comment les canaux mÊdias fonctionnent ensemble, particulièrement le search et le social, et pouvez traduire les signaux de performance en stratÊgie.

ExpĂŠrience en leadership client. Vous avez gĂŠrĂŠ des relations clients, animĂŠ des conversations stratĂŠgiques et prĂŠsentĂŠ des recommandations Ă  des parties prenantes seniors.

Expérience en gestion de comptes ciblée. Vous avez l’habitude de diriger un portefeuille significatif de clients en profondeur — environ 3 à 8 comptes — plutôt que de répartir votre attention sur une longue liste à haut volume avec peu de profondeur.

ExpĂŠrience avec des budgets mĂŠdias significatifs. Vous avez travaillĂŠ avec des clients qui investissent au moins 50 000 $ par mois en mĂŠdias par client; 100 000 $ et plus par mois est fortement souhaitĂŠ.

Mentalité orientée affaires. Vous parlez de revenus, de pipeline, de qualité des leads, de parcours de conversion, de parcours client et de résultats d’affaires — pas seulement de CTR, de CPC et de métriques de plateforme.

Peu d’ego, beaucoup d’ownership. Vous êtes prêt ou prête à construire le tableau de bord, chercher la réponse, clarifier l’ambiguïté ou combler l’écart lorsque l’équipe en a besoin.

Fortement souhaitĂŠs

Expérience en B2B, génération de leads ou ventes complexes. Une expérience avec des cycles d’achat plus longs, la qualité du pipeline, l’alignement avec les ventes ou des parcours de conversion non DTC est un grand atout.

Aisance avec Meta, LinkedIn, le SEO, le CRM, le CRO ou d’autres canaux. Vous n’avez pas besoin d’être expert ou experte dans chaque canal, mais vous devez comprendre comment ils fonctionnent ensemble.

Expérience dans les services financiers, la santé, l’éducation, le SaaS ou d’autres secteurs à achat réfléchi.

Aisance avec les tableaux de bord, les outils de reporting, Google Analytics et la visualisation de donnĂŠes.

Expérience en mentorat auprès de membres d’équipes de comptes ou en coordination d’équipes de livraison interfonctionnelles.

Attentes liées à l’IA

Chez Level, l’IA est une compétence — pas un raccourci. Dans ce rôle, on s’attendra à ce que vous puissiez :

Utiliser des outils comme ChatGPT, Midjourney, Claude et Perplexity pour amÊliorer votre façon de travailler

Partager vos prompts, vos améliorations de processus et vos idées avec l’équipe

ExpÊrimenter rÊgulièrement et raffiner vos façons de travailler au fil du temps

Accueillir l’inconfort comme une partie normale du processus d’apprentissage

Appliquer les outils d’IA pour augmenter votre vitesse, votre clarté et votre créativité — sans remplacer un travail réfléchi

L’IA devrait vous rendre plus aiguisé ou aiguisée, plus rapide et plus stratégique. Elle ne devrait jamais remplacer le jugement, le goût, l’imputabilité ou un point de vue solide.

Nos valeurs fondamentales

Pas d’ego, engagement total

Chez nous, « ce n’est pas mon travail » n’a pas sa place. Nous gagnons ensemble, nous prêtons main-forte là où il le faut, et nous nous soucions davantage du résultat que de l’organigramme.

Meilleur chaque jour

Nous voulons recevoir du feedback — même lorsqu’il pique un peu. Nous testons, apprenons, nous adaptons et continuons à élever la barre.

ObsĂŠdĂŠs par les rĂŠsultats

L’activité ne vaut rien sans résultats. Ce qui compte pour nous, c’est le travail qui fait avancer l’entreprise.

GuidĂŠs par la vĂŠritĂŠ

Nous remettons les hypothèses en question, suivons les données et disons aux clients ce qu’ils doivent entendre — pas seulement ce qui est facile à dire.

Avantages et bĂŠnĂŠfices

Chez Level, nous soutenons nos équipes aux États-Unis et au Canada grâce à des avantages conçus pour favoriser la flexibilité, le bien-être et la croissance à long terme.

Télétravail complet partout aux États-Unis et au Canada, allocation mensuelle pour le travail à domicile et vendredis d’été

Congés généreux, incluant des congés payés illimités aux États-Unis, des vacances concurrentielles au Canada et des options de congé parental/familial

Assurances collectives complètes, soutien en santé mentale, et assurance invalidité et assurance vie payées par l’entreprise

Cotisations de retraite de l’employeur : 401(k) aux États-Unis et contribution REER au Canada

Évaluations de performance trimestrielles et occasions d’avancement professionnel

Télétravail d’abord

Ce poste est ouvert aux personnes résidant aux États-Unis et au Canada et est entièrement en télétravail. Nous ne sommes pas en mesure de commanditer des visas pour le moment.

Level est fondée sur l’inclusion

Nous sommes engagés envers la diversité, l’équité, l’inclusion et l’appartenance. Level est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi — nous célébrons ce qui fait de vous une personne unique.

PrĂŞt ou prĂŞte Ă  postuler?

Cliquez ci-dessous pour soumettre votre CV. Vous répondrez aussi à quelques questions réfléchies, alors prenez le temps qu’il faut.

Ce qui nous importe le plus, c’est votre façon de penser, votre façon de diriger et votre capacité à créer de l’impact — pas que votre parcours ait été parfaitement linéaire.

Bâtissons quelque chose ensemble.

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Marketing Senior Director, Client Strategy (Senior Media Director) at Wpromote

Senior Director leads cross-functional teams to develop and execute integrated media strategies across paid search, social, programmatic, and other channels for enterprise clients.

Lead Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

The Role

As a Senior Director of Client Strategy (Media), you are the primary strategic architect and business lead within the agency, partnering with some of Wpromote’s most significant and complex clients. You serve as a primary lead for the client, bridging the gap between their bottom-line business objectives and our integrated marketing execution.

You will lead a cross-functional team to develop and implement holistic strategies across the full media ecosystem (Paid Search, Social, Programmatic, CTV, YouTube, and in some cases, Creative). This role requires a hybrid of account ownership—managing total account health, profitability, and retention—and visionary strategic planning—designing the media mix, partnering with a comms team around audience architecture, and a clear understanding of measurement frameworks that drive enterprise growth.

At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work-life balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek’s Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what’s possible in marketing.

We offer:

-Remote-first culture

-Unlimited PTO

-Extended Holiday break (Winter)

-Flexible schedules

-Work from anywhere options*

-100% paid parental leave

-401(k) matching

-Medical, Dental, Vision, Life, Pet Insurance

-Sponsored life insurance

-Short Term Disability insurance and additional voluntary insurance

-Annual Class Pass credits and more!

The anticipated annual salary for this role will range from $140,000 - $160,000, based on consideration of a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and respective state’s salary threshold for exempt employees. The total compensation package for this role will include benefits (listed above) and an annual performance bonus.

This role has an associated annual target bonus component which is paid out based on a number of factors which include Company performance, department performance, and individual performance. Bonuses are not guaranteed and you must be an active employee in good standing and not on a Performance Improvement Plan to be eligible for the annual bonus.

We are prioritizing candidates located in the Eastern Time Zone (EST) and available for occasional travel to NYC (1-2x/ month) to best support client and team needs.

*This position may be performed remotely in most states within the US, with some exclusions.

**While this role offers the flexibility to work remotely, we have office hubs in Los Angeles, Chicago, and New York, where you can join in on learning and development opportunities, fun events, take advantage of a space to work, and collaborate in person!

***This position is not eligible for immigration sponsorship

Important Notice: Beware of Job Scams

Wpromote recruiting communications will only be sent through our official channels via wpromote.com email addresses. If you see a posting elsewhere that is not reflected on Wpromote.com/careers, it may be a fraudulent posting. We do not require payment or fees during the hiring process nor do we request sensitive information, such as Social Security numbers or payment details. Please safeguard yourself against possible scams and contact us if you encounter any suspicious activity.

#LI-SD

#LI-Remote

You Will Be

  • Developing cohesive, multi-channel media plans and go-to-market strategies. Translating client KPIs into budget allocations across Social, YouTube, and Programmatic (Display, Video, CTV, DOOH).
  • Serving as the lead point of contact for client leadership.
  • Commanding the boardroom during weekly status calls, QBRs, and high-stakes strategy sessions.
  • Deeply understanding client unit economics and industry competition to identify “same-store growth” opportunities and assist the sales team in pitching new business.
  • Understanding client SOWs and be able to make internal recommendations for how to best service the account
  • Responsible for quality control of all deliverables, providing structured mentorship, and managing the team’s career progression.
  • Partnering with Analytics and Creative teams to interpret results through the lens of Multi-Touch Attribution (MTA) and Media Mix Modeling (MMM), ensuring insights are distilled into actionable business narratives.
  • Driving campaign progression through rigorous testing frameworks and proactive exploration of new partners, emerging channels, and creative technology.

You Must Have

  • 10+ years of experience in media across search (paid and organic), social, programmatic, and video.
  • Proven success managing multiple client simultaneously
  • Ability to produce complex go-to-market strategies and media plans ranging from full funnel to performance based brands.
  • Experience working directly with creative and development teams to produce, iterate, and optimize digital assets for media performance.
  • Deep familiarity with standard strategic marketing skills (competitive assessment, SWOT, industry analysis) and the ability to work with analytics teams on granular program tracking.
  • Excellent oral and written communication skills with a proven ability to lead a “team structure,” prioritize high-pressure tasks, and navigate sensitive client dynamics autonomously.
  • Bachelor’s degree in Marketing, Communications, or a related field (or equivalent work experience).

Nice to Have

  • ISP and/or App experience

Wpromote is committed to bringing together individuals from different backgrounds and perspectives, providing employees with a safe and welcoming environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Wpromote.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operator Modern Work Engineer at Emergent Software

Designs and deploys Microsoft Copilot agents and SharePoint solutions for clients, managing solution architecture, delivery, configuration, and user training across multiple engagements.

Senior Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

Description

\*\* This is an opportunity to join our team of top-notch modern work engineers working closely together on interesting projects for our clients. This position is fully remote (indefinitely). **

We are hiring a senior Modern Work Engineer focused on Microsoft Copilot and SharePoint solutions. This role combines hands-on solution development with client-facing delivery, scoping, and training. You will design Copilot agents, lead discovery and scoping conversations, lead training sessions, and support Microsoft 365 initiatives across a range of client environments.

You will work across multiple client engagements, moving between solution architecture, solution design and delivery, SharePoint configuration, pre-sales support, user training, and post-implementation recommendations. This is a project-based role where communication, ownership, and adaptability are just as important as technical depth — both in shaping what gets built and in helping clients understand and adopt the solutions you build.

Highlights & Benefits of working at Emergent Software

  • Work closely with other talented Modern Work engineers and team members. Our vetting process means you can count on your team members to know what they are talking about.

  • Work from home or work remotely from anywhere you want

  • Flexible work schedule meaning you can work regular hours or whenever you work best

  • Work-life balance is essential and highly valued at Emergent Software. If you choose to work more than 40 hours, you’ll be compensated for the extra work!

  • Work on interesting projects solvingcomplex business problems with software solutions.

  • 100 hours per year to focus on your professional development. We invest in your growth!

  • Grow your career without leaving the tech track. At Emergent Software, deep technical expertise is valued as much as leadership — with clear career paths for those who want to stay hands-on, no management transition required.

  • Profit sharing bonus means as we’re successful, you’re successful

  • Excellent benefits package including medical insurance, dental, vision, 401(k) matching, FSA, disability, life insurance, and paid parental leave

Typical Tech Stack

  • Microsoft Copilot and Copilot Studio

  • Microsoft 365: SharePoint, Teams, OneDrive, Exchange

  • Entra ID

  • Microsoft Purview and Data Loss Prevention

  • Microsoft Intune

  • Power Platform: Power Automate and related tools

  • SharePoint migration tools: ShareGate, Migration Manager

Responsibilities

  • Design and deliver Microsoft Copilot and Copilot Studio solutions tied to real business processes and workflows

  • Lead scoping and discovery conversations with prospective clients, translating business goals and pain points into defined project scope, timelines, and deliverable frameworks

  • Contribute to pre-sales efforts including solution architecture reviews, proposal development, and client-facing presentations that demonstrate technical credibility

  • Identify where AI and automation can add genuine value for clients, then build it

  • Lead training sessions for both technical teams and business users across Copilot and Microsoft 365

  • Design and configure SharePoint Online environments: site structure, permissions, and information architecture

  • Support SharePoint migrations and document management initiatives with usability and governance in mind

  • Manage priorities across multiple active client engagements in a delivery-based model

  • Partner with senior engineers on complex solutions and contribute to shared team knowledge across all areas of Modern Work

  • Communicate technical concepts clearly to business stakeholders at any level of technical depth

  • Monitor Microsoft’s Modern Work roadmap and help translate emerging capabilities into proactive client recommendations and internal practice development

Required Qualifications

  • Hands-on experience with Microsoft 365; SharePoint, Teams, Entra, and core admin capabilities

  • Demonstrated experience designing and delivering Microsoft Copilot or Copilot Studio solutions in production client environments

  • Strong communication skills; comfortable explaining technical concepts to non-technical audiences

  • Experience in a client-facing or consulting environment

  • Proven ability to independently manage competing priorities and client relationships across simultaneous engagements

  • Deep track record of translating complex business requirements into practical, scalable technical solutions with measurable outcomes

  • A self-starter mindset with strong problem-solving skills and a drive to keep learning

  • A track record of translating business requirements into practical technical solutions

Nice to Have Experience

  • Experience building Copilot Studio agents or AI-driven solutions in a business context

  • SharePoint migration experience with tools like ShareGate or Migration Manager

  • Power Platform experience (Power Automate or related tools)

  • Consulting or MSP background with project-based delivery

  • Microsoft certifications: SC-300, SC-401, MS-102, or MS-700

  • Experience delivering training or presenting to larger audiences

  • Experience contributing to pre-sales, SOW development, or solution scoping in a consulting or MSP environment

Our Vetting Process

At Emergent Software, we’re selective about who we bring on — because the quality of our team is what allows us to do great work for our clients. The effort candidates put into our process reflects the standard we hold across the board, and it’s what makes this team worth being part of. Here’s what our vetting process looks like for this position:

  1. Application (5 minutes)

  2. Online Assessment (~50 minutes)

  3. Initial Phone Interview (30-45 minutes)

  4. Technical Interview (60-90 minutes)

  5. Final Interview (60 minutes)

  6. Job Offer!

Benefits Package Details

  • Medical Insurance: up to 84% of your monthly medical premium (HSA options available)

  • HSA Contribution: up to $200/month

  • Dental & Vision Insurance: up to 50% of your monthly dental and vision premium costs

  • 401(k) plan: company match up to 4% of salary

  • Profit sharing bonus: up to 15% of salary paid quarterly

  • Extra compensation: get paid extra for work over 40 hours/week

  • Employee referral & customer referral bonuses

  • Flex Spending Account (FSA) for Dependent Care & Healthcare Costs

  • Short Term Disability: $500/week for 12 weeks

  • Long Term Disability: up to $6,000/month

  • Group term life and AD&D insurance: $50k

  • PTO, standard holidays, 2 floating holidays

  • Paid parental leave

  • Staff development program: 100 hours/year plus training costs

About Emergent Software

Emergent Software is a fast-growing software development, cloud consulting, and data engineering company serving clients across the country. We are regularly adding to our team of talented software engineers, cloud architects, data engineers, UX designers, technical product owners and more who can help us deliver high quality services for our clients.

We are a remote-first company

Since our inception, we’ve embraced a remote-friendly culture, promoting work flexibility beyond the norm. When the pandemic struck in 2020, our transition to fully remote work was seamless—just a matter of cleaning out the fridge. Recognizing an opportunity, we adopted a remote-first approach and began hiring talent from anywhere. We continue to offer our signature Minnesota-nice, Midwest-friendly attitude, ensuring everyone feels valued, whether or not they’re familiar with the skyway system.

Your career grows with us

Working with talented people on interesting projects creates an engaging environment for software development enthusiasts. By working directly with our experienced team, participating in our staff development program, and solving complex problems across a variety of projects, you’ll find numerous opportunities for long-term career growth.

At Emergent Software, your ideas will be heard, you will grow exponentially as a master of your craft, and you will enjoy working other dedicated team members to deliver software solutions for our clients.

Check out what others say

Visit our Glassdoor page to discover how employees enjoy our remote working structure, flexible hours, profit sharing program, and more!

#EmergentSoftware

#IND1

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Security Staff Threat Intelligence Analyst at Huntress

Staff-level threat intelligence analyst leading a research team to investigate threats, produce intelligence reports, and advocate for product improvements across customer networks.

Lead Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

Reports to: Sr. Director of Adversary Tactics

Location: Remote US

Compensation Range: $190,000.00 to $210,000.00  base plus bonus and equity

What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24⁄7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers’ protection.

Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

What You’ll Do:

The Huntress Adversary Tactics team has the unique honor of waking up every morning knowing we’re going to make hackers regret targeting our partners and customers. We’re looking for someone who wants to pour their creativity into researching, hunting, and uncovering threats in our customer networks. Competitive candidates have experience leading a team of researchers across the threat intelligence cycle. Candidates should also have experience creating Threat Intelligence reports, advocating for product enhancements, and public speaking.

Threat Intelligence Analysts aggregate threat data from the previous month and build out reports for our customers. These reports may also be used for marketing and help illustrate the value of what Huntress provides to customers and the community. Threat Intelligence Analysts are also responsible for writing blog posts and marketing materials regarding emerging threat trends. They also work closely with Security Researchers and Analysts to obtain more context about threat data.

Familiarity with product management, scripting/development, incident response, malware analysis, configuration management, and antivirus technologies is an additional way to differentiate yourself.

As you can imagine, success doesn’t happen in a vacuum. An effective hunter fosters highly collaborative environments between the Product, Marketing, and Security Operations Center teams to accelerate our mission and secure the 99% of businesses that fall below the enterprise poverty line. This collaboration is needed to produce and prioritize a unified technical vision, ultimately delivering our most impactful features and capabilities.

We defend over 5 million endpoints and 11 million identities, and that number continues to grow each month, across tens of thousands of mid-sized and small business customers. Given this market’s tighter budgets, it’s impossible to assign human analysts to each client. The Adversary Tactics team addresses this challenge head-on by providing input to build and scale highly automated efficiencies—often lightly augmented by our Security Operations Analysts—that make intruders earn every inch of their access while maintaining affordability and healthy gross margins.

Responsibilities:

  • Conducts research on emerging adversary tradecraft in the identity space (Microsoft 365, Google) to help scope and conduct hunt missions
  • Responsible for aggregating threat data to build out reports for customers to show Huntress’ value, and inform them of various threats that have been seen and reported
  • Responsible for creating reports for marketing to show Huntress’ value to the larger community
  • Promote Huntress’ reputation through media interaction, public speaking, and blogs
  • Works with the Sr. Director of Adversary Tactics, the Security Operations Center, Product, and others to develop the Product and threat operations roadmap
  • Provides technical leadership for some members of the Security teams
  • Supports the professional development of researchers and others in the organization through coaching and mentorship
  • Responsible for enhancing Huntress visibility by ingesting and utilizing IOCs from external threat intel sources
  • Responsible for blog posts and other marketing materials regarding threat trends
  • Excellent written and verbal communication skills
  • Familiarity with utilizing AI in workflows

What You Bring To The Team:

  • Minimum of 5 years of experience in the field of Threat Intelligence
  • Experience with SIEM tools for scaled log analysis
  • Familiarity with detection engineering, detection logic, i.e., Sigma Rules
  • Experience researching and scoping threat hunt missions
  • Understanding of cybersecurity, threat actors, and end-to-end threat life cycle, including one or more of the following: digital forensics, malware research, incident response, vulnerabilities, and exploits
  • Experience with 3rd-party intelligence tools, feeds, and reputation services.
  • Experience conducting OSINT gathering and analysis
  • Foundational development experience across multiple platforms (e.g., Windows and/or macOS), C/C++, GoLang, and Python (nice to have)
  • Proficient knowledge of Windows and/or macOS subsystems and how they interact both at the user and kernel level (nice to have)

What We Offer:

  • 100% remote work environment - since our founding in 2015
  • Generous paid time off policy, including vacation, sick time, and paid holidays
  • 12 weeks of paid parental leave
  • Highly competitive and comprehensive medical, dental, and vision benefits plans
  • 401(k) with a 5% contribution regardless of employee contribution
  • Life and Disability insurance plans
  • Stock options for all full-time employees
  • One-time $500 reimbursement for building/upgrading home office
  • Annual allowance for education and professional development assistance
  • $75 USD/month digital reimbursement
  • Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations:

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response.

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

#BI-Remote

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Content Bid Writing Manager at Biffa

Leads a bid writing team to produce high-quality written submissions for waste management contracts, managing quality standards, templates, and coordination across departments.

Lead Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

Join a Leading Team as Our Next Bid Writing Manager

Location: Home based

A quick look at the role

Lead and manage a high performing team of Bid Writers and Development Support Coordinators responsible for delivering all bids across the Municipal Services Division. This role will involve inspiring, motivating and supporting the team to produce high quality written submissions for a wide range of contracts, including waste treatment and disposal, household collections, and street cleansing services, ensuring all bids are professionally managed and aligned with business objectives.

Your core responsibilities

  • Lead the review and final sign off of all method statements, selection questionnaires and pre market engagement responses, ensuring every submission is accurate, compliant and high quality
  • Partner with Business Development Managers to create compelling quality responses throughout every stage of the bid process
  • Drive continuous improvement of bid templates, processes and submission standards across the Business Development team
  • Coordinate internal reporting, progress meetings, approval papers and Investment Committee submissions to keep bids on track and fully governed
  • Work closely with departments including Fleet, HR, IT and Procurement to ensure technical content remains relevant, accurate and up to date
  • Support strategic Bid / No Bid decisions alongside senior leadership, helping prioritise the strongest commercial opportunities
  • Manage and develop the Bid Writing team while maintaining a strong library of model answers, case studies and best practice content across Municipal Services
  • Build strong relationships across the business by attending regional meetings, identifying growth opportunities and supporting wider business objectives including the Biffa Balanced Business Plan

Our essential requirements

  • Degree educated or equivalent qualification, with strong written English skills and excellent attention to detail
  • Previous experience within a tendering, bidding or pricing environment, with a track record of producing successful submissions
  • Strong ability to write clear, persuasive and high quality bid content within tight deadlines
  • Knowledge of the waste industry or wider environmental services sector would be highly advantageous
  • Confident communicator, capable of building strong working relationships across multiple departments and stakeholders
  • Highly organised and commercially aware, with the ability to manage multiple bids and priorities simultaneously

And here’s why you’ll love it at Biffa.

  • Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
  • Competitive salary.
  • Generous pension scheme.
  • Retail and leisure discounts.
  • Holiday and travel discounts.
  • Life cover.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.

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Support Customer Service Representative at ABC Legal Services

Responds to customer support tickets and phone calls, resolves order issues, and documents problems for a legal services company.

Junior Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates. The Customer Support Specialist works with other teams to ensure all necessary tasks are completed on orders. This customer-focused role requires diplomacy, the ability to think on your feet and keep a cool head while juggling many priorities at once. This position is remote but must be located in Indiana.

Key Responsibilities:

  • Respond to customer support tickets, including answering questions and resolving issues related to existing orders
  • Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
  • Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
  • Document issues in Confluence
  • Visit court dockets for information on case filing and occasionally pull filed papers
  • Perform other job-related duties as assigned

Qualifications:

  • High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
  • Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred
  • Document manipulation experience
  • Ability to read, write, and speak English
  • Ability to transcribe information, review an order, investigate issues and implement solutions
  • Ability to perform repetitive tasks with accuracy
  • Ability to maintain a high level of work product in often stressful situations
  • Ability to anticipate issues and circumvent them
  • Ability to implement new processes and changes and improve performance
  • Typing speed of at least 55 wpm

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. Join our team today!

Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

Pay Range: $15.00 - $15.00 /hr

Schedule: Full-time, 7- 4 PST

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Operations Deputy Head of Safeguarding Maternity Cover at Kooth plc

Leads safeguarding operations and policy implementation for a digital mental health platform, managing team oversight and multi-agency stakeholder coordination.

Senior Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

Job Title: Deputy Head of Safeguarding UK - Maternity Cover

Reports to: Head Safeguarding

Direct Reports: Safeguarding Manager

Remote based

Closing date: 3/6/26

Kooth is a fast-growing, mission-driven organization transforming access to digital mental health support across the UK and the US. Listed on the London Stock Exchange (LSE:KOO), our mission is to create welcoming, accessible spaces for personalized mental health care that helps young people thrive.

Working alongside the NHS, Kooth is now the UK’s largest digital mental health platform for young people aged 10–25, built on over one million hours of professional support delivered to youth across the country.

In the US, we bring this mission to life through Soluna — California’s first statewide digital behavioral health platform for 13–25-year-olds — providing nearly immediate access to coaching, care navigation, peer support, and self-guided tools that help young people build resilience and access support when they need it most.

At Kooth, we’re more than a digital service. We’re purpose-driven, people-centered, and grounded in our values: Alongside You, Flexible, Compassionate, Committed, and Safe. If you’re looking for meaningful work with measurable impact, you’ll find it here.

Learn more at Kooth and Soluna.

Role Objective

To support the Head of Safeguarding in ensuring the effective implementation of safeguarding and user safety frameworks,  and, lead the safeguarding team’s operations function.

Split of the role

Safeguarding - 40%

Stakeholder Management - 20%

Management & Leadership - 20%

Clinical Governance - 10%

Training - 10%

Main responsibilities:

  • Support the Head of Safeguarding in leading on strategy to ensure that the organisation meets its responsibilities to safeguard CYP and adults and is continuously developing excellence in safeguarding within digital mental health
  • Deputise for the Head of Safeguarding for the organisation across all areas of safeguarding responsibility, enabling an open culture where safeguarding is everyone’s responsibility
  • Act as the lead professional for specific safeguarding areas (eg. PREVENT, Domestic Abuse) as delegated by the Head of Safeguarding
  • Manage the integration of Kooth’s services with relevant local multi-agency safeguarding structures and  provide oversight of the safeguarding team’s policies, processes, advice and guidance for multi-agency working
  • Support, and in some cases lead, the on-going development of safeguarding policies and procedures, ensuring they are evidence based, effective and meet the appropriate legislation/statutory guidance and support the implementation and communication of these within the organisation.
  • Liaise across the organisation in organising and ensuring all commissioned areas have their contractual and statutory safeguarding reporting and auditing completed to a high quality, within deadlines.
  • Support in ensuring that any relevant local area Safeguarding CYP/Adult partnership policies, regional and national guidelines and recommendations are disseminated and embedded into practice.
  • Ensure organisational compliance in safeguarding required by legal, regulatory and national policy standards and demonstrate this through effective auditing, data collection and report writing.
  • Attend relevant Safeguarding board meetings with local commissioning groups as appropriate and act as a reference point for partner agencies involved in Safeguarding to ensure advice and liaison is co-ordinated and effective.
  • Manage the Clinical Team’s On Call service ensuring it remains consistently operational to a high standard
  • Line manage the Safeguarding Manager and provide operational leadership to the Safeguarding Team, continuously developing excellence in safeguarding advice, guidance and liaison.
  • Proactive engage in regular safeguarding supervision and appraisal to enhance self-development and career pathway and to ensure that practice is effective and compliant with the most up to date guidance.
  • Co-produce and quality assure safeguarding related training, in conjunction with the Clinical Training Team in providing specialist training across the organisation within relevant areas of specialism.
  • Lead the operational response for the company’s User Safety Incident Response Framework, ensuring all incidents are sufficiently investigated and generate learning, in line with the NHS PSIRF
  • Ensure all learning from user safety incidents and safeguarding quality assurance processes is sufficiently leading to the necessary safety improvements as approved by the Head of Safeguarding and executive and board level safeguarding representatives.

This is not an exhaustive list and postholder may be required to complete additional duties with scope of capability as per the clinical team needs.

Experience / Qualifications

Essential:

  • Registered safeguarding professional (eg. Social Worker, Health professional, Teacher or Police Officer)
  • Minimum of 6 years post qualification experience.
  • Demonstrable leadership experience in safeguarding practice
  • Trained to a minimum of level 4 safeguarding children and adults in line with NHS Intercollegiate Document
  • Experience of working with mental health service users

Desired:

  • Experience in the digital health sector

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We’re excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Dependant on experience up to ÂŁ55,000

2. Generous Annual Leave

Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24⁄7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you’re covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you’re seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.

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Healthcare Physician Virtual Urgent Care at OSCAR ASSOCIATES (AMERICAS), LLC

Physician provides virtual urgent care to health insurance members via audio, video, and written communication, collaborating with care teams on patient management.

Mid Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

Hi, we’re Oscar Medical Group. We’re hiring a Physician to join our Virtual Urgent Care team.

At Oscar Medical Group, we are refactoring healthcare. We want to help each of our members achieve their healthcare goals in a personalized way. To help us achieve that goal we are looking for innovative leaders who think big and push boundaries to refactor healthcare and the healthcare delivery system.

About the role:

You will provide virtual based care to Oscar Health Insurance members within designated Oscar states. You will provide compassionate, evidence-based care to patients using audio, video, and written forms of communication

You will report into the Medical Director, Virtual Urgent Care.

Hours: 8AM to 6PM EST (2 weekend days every 4 weeks)

Work Location:

Oscar Medical Group is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

This is a remote / work-from-home role. You must reside in one of the following states: Arizona; Arkansas; California; Colorado; District of Columbia; Florida; Georgia; Illinois; Massachusetts; Michigan; Nevada; New Hampshire; New Jersey; New York; North Carolina; Ohio; Pennsylvania; Texas; or Virginia.While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency:

The base pay for this role is: $227,226 - $298,233 per year. You are also eligible for employee benefits including, but not limited to CME, PTO, 401k, and annual performance bonus.

Responsibilities:

  • Provide high quality care for patients in a virtual setting
  • Collaborate with Physicians and/or Advanced Practice Leads on the Care Team as needed when working with complex patients
  • Follow up on labs, imaging, and closed loop communication with patients and other providers as needed
  • Use tooling to allow virtual “exams” including remote home monitoring equipment, remote physical exam, remote point of care diagnostics
  • Participate in collaborative care model with various care team members including but not limited to registered nurses, medical assistants, PCPs, behavioral health clinicians, and clinical supervisor where applicable
  • Participate in required meetings to support patient care including huddles, case conferencing and regular service line All Hands
  • Provide feedback to support improvement in operational workflows and product features
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Requirements:

  • MD/DO from accredited program
  • Board Certification (ER/FM/IM)
  • 3+ years of outpatient urgent care or emergency department experience
  • 2+ years of experience delivering virtual care/telemedicine
  • Licensed in TX, TN, FL, GA, OH, NJ (must have three out of the six)
  • Willingness to be licensed in additional states with our assistance, working with our licensing vendor
  • Compact license from IMLCC or eligible for a compact license (hold a full, unrestricted medical license in a state that is a member of the Compact)

Bonus points:

  • Able and willing to obtain additional licensure in Oscar Medical Group states: AZ, CA, CT, FL, GA, IA, IL, KS, MI, NC, NE, NJ, NY, OH, OK, PA, TX, VA
  • Spanish fluency (read, write, and speak)

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraudhere.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care – an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

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Healthcare Physician Assistant at OSCAR ASSOCIATES (AMERICAS), LLC

Physician Assistant delivers virtual urgent care to patients via phone and messaging on Oscar's telemedicine platform.

Mid Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

Hi, we’re Oscar Medical Group. We’re hiring a Bilingual Physician Assistant to join our Virtual Urgent Care team.

At Oscar Medical Group, we are refactoring healthcare. We want to help each of our members achieve their healthcare goals in a personalized way. To help us achieve that goal we are looking for innovative leaders who think big and push boundaries to refactor healthcare and the healthcare delivery system.

About the role:

We are looking for virtual care providers who can provide telemedicine services and are always looking to explore new ways we can provide virtual care. You will deliver patient care on Oscar’s platform(s) both via messaging and phone. As an Oscar Medical Group provider, you’ll have the opportunity to re-imagine how we diagnose, treat and follow up with members virtually. You will work remotely, and work hand in hand with our team to provide exceptional patient care.

This is a full time employed role with Oscar Medical Group.

You will report into the Medical Director, Virtual Urgent Care

Shift:

7am - 5pm EST (4x10hr shifts) + 1 weekend a month

Work Location:

Oscar Medical Group is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

This is a remote / work-from-home role. You must reside in one of the following states: Arizona; Arkansas; California; Colorado; District of Columbia; Florida; Georgia; Illinois; Massachusetts; Michigan; Nevada; New Hampshire; New Jersey; New York; North Carolina; Ohio; Pennsylvania; Texas; or Virginia.While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote

Pay Transparency:

The base pay for this role is: $$116,400- $152,775 per year. You are also eligible for employee benefits, annual vacation grant of up to 18 days per year, and annual performance bonuses.

Responsibilities:

  • Provide medical care virtually (both by phone and message)
  • Provide patient care in alignment with Oscar Medical Group guidelines, practices and policies
  • Focus on efficiency and quality of care delivery
  • Ensure patient access to VUC services
  • Collaborate with MAs, RNs, and other providers across service lines (e.g. primary care and health assessments)

Requirements:

  • PA from accredited program
  • Board Certification (ANCC)
  • Bilingual (Spanish - read, write, and speak)
  • Licensed in at least 3 out of the 5 following states: FL, TX, OH, NJ, GA
  • Willingness to be licensed in additional states with our assistance, working with our licensing vendor
  • 3+ years experience in urgent care, ER or outpatient family medicine practice
  • 2+ years of telehealth experience

Bonus points:

  • Licensed in other OMG states: AZ, CO, CT, IA, IL, KS, MI, NC, NJ, NY, OH, OK, PA, VA

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraudhere.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We’re on a mission to change health care – an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.

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Design Senior Product Designer at Secfix

Senior Product Designer owns features end-to-end from customer research through production, writing specs and collaborating with engineers to ship polished compliance software.

Senior Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

Senior Product Designer @ Secfix

Location: Remote (EMEA) ¡ CET/CEST timezone

Hi — I’m Grigory, co-founder and CTO at Secfix.

How do you feel about owning a feature from the first customer conversation to the version that’s live on production — writing the spec yourself, pairing closely with engineers through the build, and overseeing your design shipped on production exactly the way you designed it? If that sounds like the right shape of the job — designer who owns, not designer who hands off — read on.

I’ve spent most of my career believing the best designers aren’t the ones with the prettiest Figma files. They’re the ones who can frame a problem, write a spec, sit with engineers through the build, and own that what shipped is what they designed. Our founding product designer, Ghada, has been doing exactly that since we started. The engineering team has doubled and we’re shipping faster than we ever have. We’re hiring the second designer because there’s more good work to do than one person can hold — and we’d rather ship twice as much than slow down.

Why Secfix exists

Over 1.78 million SMBs in Europe need to comply with security frameworks — ISO 27001, GDPR, TISAX, SOC 2 — just to sell to enterprise customers. The process is manual, painful, and takes over a year. We automated it.

Our platform integrates with a company’s full tech stack — AWS, Azure AD, Jira, GitLab, GCP, and more — automatically extracts compliance evidence, and guides teams to certification in weeks instead of months. Our fastest customer certified in 4 weeks instead of the industry-standard 12+ months.

We’ve raised €17M in total (€12M Series A), backed by Alstin Capital, Neosfer (Commerzbank), and Bayern Capital. We’re on a profitable trajectory, growing fast, and building the team that will take us to European market leadership.

This space is not threatened by AI, it’s amplified by it. Compliance requires deep domain expertise combined with automation. Our new AI product (CISO AI) is just getting started, and there’s a huge amount of product design work ahead: agentic workflows, intelligent evidence collection, context-aware policy generation, and more.

What we believe

Compliance software has historically been built like the audit it automates — heavy, defensive, ugly. We’re building something else. The customer is a real person trying to ship audit-ready evidence on a Friday afternoon. The product should respect their time, automate the boring parts, and make the rest feel calm.

Quality is the product. Most of our category competes on feature lists. We compete on craft. A clear empty state, a sync that doesn’t lie, a settings page that holds together at eleven permission tiers — these are the things customers feel before they can name them. Design at Secfix is not what wraps the product. It’s most of what makes it work.

What the role is

We expect strong design skill, strong product thinking, and the ability to hold your own in a technical discussion. You work in a small team — usually with one or two engineers — and pair closely from the first prototype through to production. You own the project from beginning to end.

Alongside the features you ship, you do three things that make everyone else faster:

  • Maintain the components and patterns that make design fast.

  • Own how the team ships. We have no PMs. You write the specs, run the ticketing workflow, keep engineers unblocked.

  • Build the tools and skills — Cursor rules, design QA skills, prompt templates — that let engineers do good design work without you in the room.

The leverage is doing all four well. Doing only one is the wrong shape.

How we work

  • No PMs. Designers and engineers run product. You talk to customers, frame the problem, write the spec, decide what ships.

  • Small temporary teams. You plus one or two engineers per project. Whoever is closest to the problem leads.

  • Design leads the logic, engineering tests feasibility. You bring the V1. Engineers push back on what’s expensive or risky, start ahead with system design. They help spot edge cases. You adjust it fast. We get from v1 to v4 in matter of hours or few days.

  • Prototype-grade, not wireframes. Real components, real states, real copy. Sometimes an LLM-built prototype before Figma. The component library stays current because the speed of design depends on it.

  • Handoff is the beginning, not the end. You’re in the engineering channel. You review the PR. You verify on production. Staging QA is the first gate, not the last.

  • In-sync culture with thoughtful coms mindset. Loom for reviews, Notion for specs, quick loops in Gather where written coms doesn’t cut it, all happening in the same time zone. Team mates are reviewing things quick. Engineers and designers spend under two hours weekly meetings.

  • AI is part of the craft. We use Claude to pressure-test ideas, draft specs, surface edge cases, write test cases. Not to skip thinking.

The first three months

  • Month 1. Ship your first design to production. Get into the codebase, the customer language, the way we write specs. Sit on customer calls.

  • Month 2. Own a full feature end-to-end. Customer conversations, problem framing, Figma, spec, engineer pairing, PR review, production verification.

  • Month 3 and beyond. Push the design system forward. Start building the tools and skills that make engineers faster at design. Improve the product design process. The bar is yours to defend.

Who you are

  • 8+ years designing B2B SaaS desktop applications as Staff/Principal Product Designer or similar. Dense interfaces — tables, filters, permissions, settings pages.

  • You’ve been the only designer, or one of two or three, in companies under 50 people at least once before. You know how to set the bar without a design org behind you.

  • Your portfolio is “I,” not “we.” You can name the engineer you paired with on each feature, the design decision you defended through the build, and what happened when the feature reached users.

  • You communicate clearly and concise in English: in Slack, in docs and on a call.

  • You’re fast in Figma with or without AI. You’re already in a serious relationship with LLMs.

  • You treat engineering feasibility as input, not constraint. When an engineer says “three weeks, here’s why,” you find the version that’s 80% as good and ships next week.

  • You’re comfortable doing product work without the PM title.

  • You hear feedback and come back the next day with something better. You don’t spend the hour in between defending the version that’s already outdated.

Compensation

Salary + equity based on experience. The offered compensation depends on the individual’s qualifications assessed during the interview process.

What we offer

  • Generous equity. Everyone is an owner.

  • 26 days holiday + local public holidays.

  • Comprehensive health insurance.

  • €1,000 annual personal development budget.

  • Remote workspace and co-working budget.

  • Latest equipment.

  • Team summits 1-2x per year. Recent ones: Costa Brava, Austrian Alps, Milan.

  • Local hubs in Munich, Berlin, London. Visa support if you want to relocate.

Interview process

We aim to invite you to a first conversation within a week and give feedback after every stage.

  • Intro call with talent team

  • Portfolio conversation with product designer (~45 min)

  • Take home design exercise and presentation (~3 hours)

  • Virtual team onsite (~2 hours)

Order may flex depending on availability. If you make it to the exercise and don’t get an offer, we’ll tell you specifically what got in the way.

Learn how we think and work

  • How we designed remote culture at Secfix

  • Thoughtful communication at Secfix

  • Building production-grade product with AI in 2026

  • Building what customers need, not what they ask for

  • Our zero-bug policy

  • Crafting quality that endures — Karri Saarinen’s Config talk

We are an equal-opportunity employer and a remote-only company. We hire within EU time zones. We work in sync using Gather as our virtual office and don’t support fully asynchronous work.

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Data Analytics Property Analyst at PropLogix

Researches property records and compiles detailed real estate reports using proprietary software, data entry, and client coordination.

Junior Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

Do you enjoy digging for answers online? Do friends say you’re the most organized person they know? Do you like the variety of back office work and talking to people? Turn those strengths into a career! Join us as a Property Analyst, where you’ll transform online research into polished reports for U.S. real estate clients - all from the comfort of your home!

We are looking to hire for our next paid training class that starts on Tuesday, July 14th with the schedule of 8:30am-5pm EST.

What to expect with the interview process? If you meet the minimum requirements, including the location requirement, you will be invited to take a 10-minute assessment online that is a small sample of the type of work we do. This helps to give you a preview of the job, while also demonstrating if it is a good fit. If you pass the assessment, you will be invited to a live video interview around 45-60 minutes.

Essential Department-Specific Functions

  • Summarize and compile reports using our proprietary software
  • Utilize our proprietary production environment for product fulfillment
  • Coordinate with our internal Client Experience team to ensure client needs are met
  • Search property management records
  • Make multiple phone calls and send emails with requested orders to ensure we meet our client’s deadlines
  • Examine documents for completeness, accuracy, or conformance to product standards
  • Use computers to enter, access, or retrieve data
  • Maintain detailed records, reports, and files
  • Use library or online Internet research techniques
  • Data entry
  • Write business correspondence
  • Understand Homeowners’ Associations and the Florida Estoppel Statute (training will be provided)
  • Utilize Adobe Acrobat to compile and edit reports
  • Maintain productivity and quality KPIs, as assigned based on training milestones
  • Other duties, as assigned

When will you work?

This is a full-time remote position, and typical hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. Eastern Time. Occasional evening may be required as job duties demand. Applicable overtime laws will apply.

Qualifications and Education Requirements

  • At least 2 years of work experience, such as customer service or research
  • High School or equivalent / GED
  • We are only setup to hire remotely in certain states - FL, TX, AL, TN, NC, GA, IL, MI, ND, VA and the schedule is EST, regardless of location

Preferred Skills

  • Extremely preferred to have worked in the title industry and be familiar with terminology such as municipal lien searches, estoppels, surveys, release tracking, etc.

  • Critical Thinking / problem solving

  • Excellent time management

  • Proven technical skills

  • Excellent and precise data entry and typing skills

  • Excellent verbal and written communication skills

  • Proficient in Google, Adobe, and other related computer software

  • Good organizational skills and attention to detail

  • Ability to keep the information confidential

  • Ability to work independently

  • Friendly and helpful demeanor

  • Computer Savvy

Insurance

  • Multiple health, dental & vision insurance plans to choose from
  • FREE Employer-Paid Life Insurance, optional voluntary life for spouse, children, family
  • FREE Employer-Paid STD
  • Other voluntary options include: LTD, AD&D, Critical Illness, and other supplemental options
  • Employee Assistance Program

Financial

  • 401(k) match program
  • After successful completion of training and meeting minimum performance standards, there will be monthly bonus potential

Time Off

  • Minimum 15 PTO days (prorated based on first year’s start date), then more for each year of service
  • 8 paid holidays

Equal Employment:

It is the established policy of the Company, to provide equal employment opportunities to all qualified persons and to administer all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, marital status, ethnicity, genetics, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.

E-Verify Employer: PropLogix participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Notice to external Recruiters and Recruitment Agencies:

PropLogix does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to any employee. PropLogix and any of our subsidiaries will not pay fees to any third-party agency or company.

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Support Product Support Engineer at Ashby

Diagnoses and resolves technical issues for customers, troubleshoots integrations and APIs, and collaborates with engineering to improve product documentation and platform capabilities.

Mid Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

Hello! I’m Allie, Head of Support here at Ashby. I’m excited to share that we’re hiring a Support Engineer in North America! 🎉

About this Role

As a Support Engineer, you will be at the center of providing an excellent experience to customers by diagnosing and resolving technical issues ensuring a high level of customer satisfaction through effective communication and problem-solving. You will assist with investigating and resolving technical issues that come to Support while identifying patterns in customer inquiries to drive product improvement, as well as opportunities to enable our Support team on technical concepts. Your knowledge of integrations and platforms will be key to your success, as you’ll leverage this expertise to address customer inquiries related to system integrations, data flow, and product functionality. You’ll be a key contributor to our documentation and enablement strategy while collaborating with Engineering and Support to address complex issues.

Role Responsibilities:

  • Technical Troubleshooting: Develop a deep technical understanding of Ashby capabilities and systems to support diagnosis of technical issues and to drive timely and effective resolutions for customers. Provide comprehensive support regarding the investigation of integration issues, API inquiries, and bug reports.

  • Expertise in Integrations: Leverage in-depth understanding of integration frameworks and related technologies to troubleshoot and resolve complex integration issues. Proactively identify patterns in customer challenges to recommend product enhancements and streamline integration processes.

  • Customer Experience: Provide exceptional customer service, ensuring clients feel supported and valued.

  • Collaboration with Engineering: Work closely with the Ashby Engineering team to escalate issues, share insights, and contribute to the continuous improvement of our products.

  • Documentation: Create and maintain detailed documentation of support processes, common issues, and solutions to enhance the knowledge base.

  • Continuous Improvement: Gather, analyze, and relay customer feedback to the engineering team to inform product development and enhancements.

  • Support Enablement: Share expanding knowledge with the rest of the Support Team to assist with creating holistic understanding of the platform.

Role Requirements:

  • Technical Expertise: Strong understanding of software applications, Internet protocols, troubleshooting, and automation via scripting.

  • Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Detail-oriented when documenting reproduction steps and consolidating relevant information to report technical issues internally.

  • Customer-Focused: A passion for delivering outstanding customer service and a commitment to ensuring a positive customer experience.

  • Team Collaboration: Ability to work effectively within a team and independently, with a proactive approach to solving problems.

  • Adaptability: Comfortable working in a dynamic environment with the ability to adapt to product updates and processes improvements quickly.

You Should Apply If:

  • You have a strong technical background, particularly in API integrations, and enjoy solving complex problems by analyzing logs and code.

  • You are passionate about helping customers and providing a top-notch support experience.

  • You have excellent communication skills and can convey technical information clearly to various audiences.

  • You thrive in a collaborative environment and enjoy working closely with engineering teams.

  • You are proactive, detail-oriented, and always looking for ways to improve processes.

You Should Not Apply If:

  • You do not have a strong technical background or experience in technical troubleshooting.

  • You are not comfortable with asynchronous collaboration or communicating in a thoughtful way with Customers, Support Team Members, or Engineers.

  • You are not comfortable communicating with customers or explaining technical concepts in simple terms.

  • You are not adaptable to changing environments and new technologies.

  • You do not have a passion for customer-facing interactions and providing a great customer experience.

  • You value in-office culture for motivation; this role is remote (given our office is in San Francisco) so we’re seeking self-starters!

About Ashby

We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/

We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are working with amazing companies we’re proud to partner with.

We’ve built an incredible team and exceptional product over the past few years, and we truly are just getting started. In short, this is the perfect time to join 🚀

About Go To Market

Our Support team is a part of our Customer Success department, and thus is a part of our Go To Market function. Here are a few points that should give you an idea of what it is like to work with us:

  • We spend a lot of time building best-in-class products, since we believe a highly differentiated product is easier to sell.

  • We also spend a lot of time building a best-in-class customer experience. We aim to offer deep expertise whenever we interact with prospects and customers (we hope our 9.8 Support rating on G2 signals this).

  • We strongly believe that small teams with very talented people and the right work environment deliver much high performance and we’re built accordingly.

Interview Process

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows:

  • Intro Call with Recruiting - 30 Minutes

  • Take Home Assessment - 1 week to complete

  • Hiring Manager Interview - 45-60 Minutes

  • Virtual Onsite - 120 Minutes

Benefits

  • Competitive salary and equity.

  • 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

  • Unlimited PTO with four weeks recommended per year.

  • Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

  • Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

  • $100/month education budget with more expensive items (like conferences) covered with manager approval.

  • If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

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Support Medical Information Specialist at EVERSANA

Responds to product information requests, handles adverse event reports, and translates medical communications for healthcare providers and patients in a multilingual call center environment.

Junior Remote Posted about 2 hours ago RemoteFirstJobs Product
What this role involves

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.

Job Description

THE POSITION: Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing.

The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK

Working hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

  • Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
  • Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
  • Disseminate drug information either verbally or by written correspondence.
  • Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs. Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting. In addition to being fluent in safety terminology, the individual should be able to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
  • Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
  • Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
  • Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
  • Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
  • Medical Writing
  • On-call responsibilities on an as assigned basis.
  • All other duties as assigned.

EXPECTAT IONS OF THE JOB:

  • Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Call Centre.
  • Place of Work: Home Office or European Hub Office
  • Hours: US hours, working 9 hour shifts between 2pm and 2am CET Mon-Fri
  • Metrics: Maintain and contribute toward process improvement which positively impacts metrics associated with activities of the Medical Communications Call Centre; metrics are subject to change annually or more often as deemed necessary.
  • Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

  • The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
  • Education: Life Sciences or healthcare degree or equivalent
  • Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.
  • Language: English C1 level is obligatory. In addition to mother tongue fluency in Spanish is essential.
  • Strong translation skills.

PREFERRED QUALIFICATIONS:

  • Education: Preferred Pharma D / M Pharma but other degrees such as  Master of Science (MSc) degree in Life Sciences or healthcare. Common examples include BSc. or MSc. in Pharmacy, BSc. Biomedical Sciences, BSc. Anatomy & Physiology, BSc. Health Science, BSc. Human Science,
  • Experience and/or Training: Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
  • Language skills: fluent English along with Native Spanish.
  • Technology/Equipment: Computer proficiency in Microsoft Word, Excel, and other Window applications. The utilization of Medical Information Management Systems, Safety Databases, or equivalent.
  • Positive Attitude and Energy: Exhibits an upbeat attitude, a genuine interest in others, and a sense of humor. Energises others and heightens morale through her/his attitude.
  • Communication Skills: Possesses the ability to develop and articulate ideas and information that generate understanding and create a climate that motivates and encourages others to participate.
  • Innovator: Transforms creative ideas into original solutions that positively impact the company’s performance.
  • Highly Principled: Proves to be a professional of unquestionable integrity, credibility, and character who demonstrates high moral and ethical behavior

Additional Information

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

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